AutoNation Ford Amherst Service Center

Welcome to AutoNation Ford Amherst Service Center, located at 8000 Leavitt Rd Suite A, Amherst, OH 44001, USA. As an authorized Ford service center, they primarily cater to Ford vehicles, offering a range of services from routine maintenance to more complex repairs. You can reach their service department at (440) 296-3021 or their mobile number +1 440-296-3021 to schedule an appointment or inquire about their services.

Based on the available customer reviews, experiences at AutoNation Ford Amherst Service Center appear to be varied. One customer recounts an experience involving a transmission flush, rear differential flush, and a 150k inspection. This customer reported not receiving all the inspection details upon payment and later sought this information. Subsequently, they were quoted a significant amount, approximately $1950, for repairs. Seeking a second opinion from their own mechanic, the customer found the actual repair cost to be considerably lower, around $230, and also alleged that a quoted repair was unnecessary. This review suggests a potential concern regarding the accuracy of repair estimates and the necessity of recommended services, urging others to seek a second opinion if they have doubts.

In contrast, another customer shared a positive experience related to extensive collision repair on a "new to me" 1500 Ram that sustained significant damage to the bed and cab during an ice storm. This customer was directed to AutoNation by their insurance company. They highlighted that AutoNation Ford Amherst Service Center opted for a comprehensive repair approach, going beyond simply addressing the visible damage. Instead of just pulling out dents, using body filler (bondo), and painting, the shop reportedly undertook the more involved process of replacing metal and even internal structural reinforcements. The customer acknowledged that obtaining the necessary parts was time-consuming, which led to exceeding their rental car allowance. In response, AutoNation provided a loaner vehicle. The customer also appreciated being kept informed about the progress of the repairs. Impressively, they felt the extent of the repair work was almost equivalent to the price they had paid for the truck just two months prior. A week after the repairs, everything was reported to be functioning well, and the customer expressed intention to return for additional work, specifically the installation of a brush guard. This review suggests that AutoNation Ford Amherst Service Center is capable of handling complex bodywork and collision repairs to a high standard, even when facing challenges like parts availability, and demonstrates a commitment to customer satisfaction by providing a loaner vehicle.

Considering these two distinct experiences, it is difficult to form a singular definitive picture of the environment at AutoNation Ford Amherst Service Center. The positive review suggests a professional setting equipped to handle significant structural repairs, potentially with good communication regarding the repair process and a willingness to accommodate customer needs like providing a loaner car. The negative review, however, raises concerns about transparency in service information and the accuracy of repair recommendations and estimates. Potential customers might experience varying levels of service depending on the nature of their vehicle issues and the specific service advisors or technicians involved.

The services offered at AutoNation Ford Amherst Service Center, as an authorized Ford dealer, likely encompass a wide range of automotive needs, primarily focused on Ford vehicles. These typically include:

• Routine Maintenance: Such as oil changes, tire rotations, fluid checks, and scheduled service intervals as recommended by Ford.
• Brake Services: Including inspection, repair, and replacement of brake pads, rotors, and other components.
• Transmission Services: As indicated by one of the reviews, they offer transmission flushes and likely other transmission repairs.
• Differential Services: The rear differential flush mentioned in a review suggests they handle these types of maintenance tasks.
• Vehicle Inspections: Comprehensive inspections, such as the 150k inspection mentioned, to assess the overall condition of the vehicle.
• Collision Repair and Body Work: The extensive repair described in the positive review indicates they have the capability to handle significant body damage, including metal replacement and structural work. This likely includes painting and color matching to restore the vehicle's appearance.
• Parts Replacement: As an authorized dealer, they have access to genuine Ford parts, which can be crucial for maintaining the integrity and performance of Ford vehicles.
• Diagnostic Services: Utilizing specialized tools and knowledge to diagnose various mechanical and electrical issues.

The positive review highlights their capability in handling complex structural repairs and going the extra mile to ensure the vehicle is properly restored. The negative review points to potential issues with over-quoting or recommending unnecessary services, suggesting that customers should be diligent in understanding the proposed work and costs.

In terms of features, being an AutoNation Ford dealership provides certain advantages. Access to certified Ford technicians who are specifically trained to work on Ford vehicles is a key feature. The use of genuine Ford parts can also be considered a benefit for maintaining vehicle performance and warranty. The willingness to provide a loaner vehicle during an extended repair, as mentioned in one review, demonstrates a commitment to customer convenience. However, the potential for discrepancies in repair estimates and recommendations, as suggested by the other review, could be a point of concern.

Currently, there is no specific promotional information provided in the text. As an AutoNation dealership, they may periodically offer various service specials or promotions. Local users interested in potential discounts on specific services, such as oil changes, tire rotations, or seasonal maintenance packages, should check the AutoNation Ford Amherst Service Center website or contact them directly. It would also be advisable to inquire about any warranties on the parts and labor provided.

In conclusion, AutoNation Ford Amherst Service Center in Amherst, OH, operates as an authorized Ford auto repair station offering a range of maintenance and repair services, including specialized bodywork and collision repairs. Customer experiences appear to vary, with one highlighting thorough and high-quality structural repairs and good customer service, while another raises concerns about repair estimates and the necessity of recommended services. Local users who own Ford vehicles may find their expertise with the brand beneficial, but it would be prudent to obtain detailed explanations of recommended work and costs and potentially seek a second opinion if significant repairs are suggested. Checking for any available service promotions and understanding the warranty offered can also be valuable steps for potential customers.