Midas

Midas, located at 43421 W 12 Mile Rd, Novi, MI 48377, USA, operates as an Auto Repair Station providing a range of automotive services to the local community. They can be contacted at (248) 504-4925 or their mobile number +1 248-504-4925.

The environment of this Midas location is likely that of a standard auto repair shop, featuring service bays where vehicles are worked on, a customer waiting area, and a service counter for interacting with staff. As part of a well-known franchise, customers might expect a consistent brand experience. However, recent customer reviews suggest a potential fluctuation in service quality and overall satisfaction at this specific Novi location.

The services offered at Midas typically encompass a wide array of common auto repairs and maintenance, including oil changes, brake service, tire rotations, exhaust system repair (particularly mufflers, as mentioned in one review), and general vehicle maintenance. As an Auto Repair Station, they aim to provide comprehensive solutions for keeping vehicles running smoothly and safely.

Features of Midas as a franchise often include a national warranty on certain services, standardized service procedures, and a recognizable brand name. However, the local execution of these features can vary. One customer review, from a long-time loyal patron, notes several changes in ownership over the years, which is not uncommon in the automotive service industry. However, this reviewer expresses significant concern that the most recent change in ownership has led to a decline in both the quality of parts used and the standard of service provided. They report two recent visits resulting in improper installation or the use of defective parts, leading to their disinterest in returning for future service. This negative feedback serves as a strong warning to potential new customers.

In contrast, another customer shared a very positive experience, specifically highlighting the assistance they received with a muffler issue. This reviewer praised the manager, Ray, for going "above and beyond" to provide a temporary solution until a technician could fully repair the muffler the following day. They specifically appreciated the customer service and the willingness to help during an inconvenient situation, rating their experience a perfect 10/10. This positive review suggests that there may be instances of excellent customer service and a commitment to resolving customer issues effectively at this location.

The conflicting nature of these two recent reviews makes it challenging to provide a definitive assessment of the current state of service at this Midas location. While one long-term customer reports a significant decline in quality, another recent customer experienced exceptional service. This discrepancy could indicate variability in service quality, potentially depending on the specific issue, the staff member involved, or changes within the shop's operations.

Promotional information for Midas is often available through their national website or local flyers. These promotions can include discounts on specific services like oil changes, brake repairs, or tire rotations. Seasonal specials are also common. To obtain the most up-to-date promotional offers for the Novi location, it would be advisable to check the official Midas website for the Novi area or contact the store directly.

In conclusion, Midas in Novi, MI, operates as an Auto Repair Station offering a range of automotive services. Recent customer reviews present a mixed picture. A long-term customer expresses strong dissatisfaction with a perceived decline in service and parts quality under recent new ownership, advising others to be cautious. Conversely, another customer reports an outstanding experience with the manager going out of their way to resolve a muffler issue. This variability suggests that potential customers may have differing experiences at this location. Local users considering Midas in Novi for their auto repair needs should be aware of these contrasting recent reviews and may want to inquire about service guarantees or seek further information before entrusting their vehicle to this shop. Checking for current promotions directly with the store might also be beneficial.