Midas

Midas, located at 2995 E Big Beaver Rd, Troy, MI 48083, USA, operates as an established auto repair station within the "Auto Repair Stations" category, serving the community in Troy, Michigan. Midas is a nationally recognized brand known for its comprehensive range of automotive services, catering to various vehicle maintenance and repair needs. This particular location aims to provide solutions for common car issues, from routine maintenance to more complex mechanical work.

As a typical Midas service center, the facility at 2995 E Big Beaver Rd is designed to efficiently handle multiple automotive tasks. While specific details about the waiting area or service bays are not provided, Midas locations generally feature a customer reception area where individuals can discuss their vehicle's needs with service advisors. The service bays are equipped with the necessary tools and lifts to perform a wide array of repairs and maintenance. The environment is structured to facilitate the diagnostic and repair process for vehicles, moving them through various stages of service.

Operational efficiency and clear communication are crucial in auto repair. However, customer experiences at this specific Midas location appear to vary. One account describes significant delays, with a car reportedly taking two and a half weeks to complete a service initially promised within a few days. This suggests potential issues with scheduling, workflow management, or unforeseen complications in repairs. Another review, conversely, highlights a long-standing positive relationship, indicating that for some customers, the operational flow and service delivery are consistent and satisfactory.

Midas locations are renowned for offering a broad spectrum of auto repair and maintenance services. Based on customer feedback for this Troy branch, the services include, but are not limited to:

• Brake Replacements: A fundamental service offered by Midas, ensuring the critical safety component of a vehicle's braking system is in optimal condition.

• Oil Changes: Essential routine maintenance services for engine longevity and performance.

• Tire Changes: Including mounting, balancing, and rotation, which are crucial for tire longevity and vehicle handling.

• EVAP System Work: This indicates capability in diagnosing and repairing components related to a vehicle's evaporative emission control system, which is important for environmental compliance and vehicle performance.

• General Mechanic Work: This broad category encompasses a wide range of repairs beyond routine maintenance, suggesting the ability to address various mechanical issues that may arise in a vehicle, including specific mention of work on a BMW.

The range of services offered suggests that this Midas location aims to be a comprehensive auto care provider, capable of handling both common maintenance tasks and more specialized repairs, including those for premium vehicle brands like BMW.

Customer experiences at this Midas location present a divided perspective, highlighting both strengths and weaknesses:

• Service Professionalism (Mixed Reviews): One customer highly commends Jason, the store manager, for being "incredibly kind, patient, and professional." This suggests a positive and helpful demeanor from a key staff member, fostering trust and a good rapport with some clients. However, another customer describes "Jason" as a "liar" regarding completion times and reports a lack of awareness from other staff members when trying to pick up their car, indicating inconsistency in professionalism across interactions or varying levels of attention depending on the circumstance.

• Quality of Work (Contrasting Accounts): One review praises the delivery of "high-quality work," particularly for a BMW across various services. This suggests a capability for effective and satisfactory repairs for some customers. Conversely, another customer reported significant issues, including "multiple bolts missing and even broken bolts" after service, and a refusal from the staff to remedy these omissions. This raises serious concerns about the thoroughness and quality control of some repairs.

• Pricing and Affordability: The positive review specifically mentions that Jason "always does his best to offer fair, affordable pricing (unlike many of the scammy shops nearby)." This indicates a competitive and value-driven pricing strategy for some services, which is a significant draw for customers looking for cost-effective auto care.

• Communication and Trust: The long-term customer highlights consistent positive communication and a sense of trust in the manager. However, the negative review details a severe breakdown in communication, with unfulfilled promises regarding completion times and staff being unaware of the vehicle's status. The refusal to remedy missing parts also severely impacts trust, labeling the establishment as "liars and thieves" in the customer's perspective.

• Problem Resolution: The refusal to address missing components post-repair, as described by one customer, indicates a lack of post-service accountability or dispute resolution efforts, which is a critical aspect of customer satisfaction in auto repair.

These contrasting accounts demonstrate that while some customers experience highly satisfactory service with quality work and fair pricing, others encounter significant issues related to repair quality, communication, and accountability. This suggests a potential variability in service execution or customer management at this location.

No explicit promotional offers or discounts are provided in the given customer reviews. However, the core promotional value of Midas, as a brand, typically revolves around:

• Reliability of a National Brand: Midas benefits from its widespread recognition and established presence, which can instill a certain level of trust for new customers seeking a known entity for auto services.

• Competitive Pricing: As mentioned in one review, offering "fair, affordable pricing" is a strong promotional point, especially in an area where customers perceive other shops as "scammy." This positions the Midas location as a value-driven option.

• Comprehensive Service Capabilities: The ability to handle a wide range of services, from routine maintenance to more complex mechanical and system-specific repairs (like EVAP), promotes Midas as a one-stop shop for diverse auto care needs.

• Customer Service Excellence (as experienced by some): The positive feedback about Jason's professionalism and kindness serves as a powerful testament to the potential for excellent customer service at this location, which can attract and retain customers through word-of-mouth.

Potential customers can contact Midas at 2995 E Big Beaver Rd via phone at (248) 602-0068 or +1 248-602-0068 for inquiries about services, pricing, or to schedule an appointment. Given the mixed feedback, it would be prudent for prospective customers to clearly communicate their needs and expectations, and perhaps confirm policies regarding repair guarantees and part accountability before committing to service.