McGuire Chevrolet Service

February 23 alerts came up on my dashboard, saying “Service ESC” and “steering assist is reduced driving may be difficult”. I went online to schedule an appointment at my closest Chevy dealership, McGuire Chevy in Newton, NJ, I have been going to for 10 years. I scheduled for the next Saturday, which was the first day I could go due to having work every weekday. It did not state anywhere that Saturday appointments are only for oil changes, etc. and that problem appointments cannot be addressed on Saturday. the appointment online. Nor did they tell me that this type of problem cannot be addressed when I checked in. When I checked in, I informed them that in their parking lot, the car would not shift out of neutral. Not long after I was told that the problem my car was unknown and could not be established in the two hours until close that it was too complicated of an issue. I would have to come back. Expect my car to be there for sometime and that I would need a loaner. I was told that if they did not have any loaners available that I could check with the warranty people about covering the cost of the loaner car. I was provided with two phone numbers to call for the warranty people. They said that my car had to be in the dealership and that the dealership would need to reach out to them to get a rental covered. I said that doesn’t make any sense because you typically need to pick up your rental prior to dropping off your car, but I agreed to follow the instructions. just a couple hours into my car being at the shop tor the second time, I was called and told that there is nothing wrong with it. Seems like that could’ve been established. The first time it was there. When I asked if they had made the phone call to the warranty phone number to get the price of my rental car covered, they said no because there’s nothing wrong with your car. I explained that the only reason I rented a car was because this problem was so comprehensive. It could not be fixed when I was there the first time and I was told to get one. When I asked to speak to the manager, he told me I was not told to get a loaner, even though he was not in the room when I was informed this. He flat out denied that I was told to get a loaner car and then he asked what type of loaner car I had I told him it was a Hyundai and he said that a Hyundai would not be covered only GM products were. I told him I was not informed of this either. I asked that he simply call the warranty phone number to request an exception be made. He refused and said he could not help me.

Mar 06, 2025 · Nichole Lorusso-Heiser

February 23 alerts came up on my dashboard, saying “Service ESC” and “steering assist is reduced driving may be difficult”. I went online to schedule an appointment at my closest Chevy dealership, McGuire Chevy in Newton, NJ, I have been going to for 10 years. I scheduled for the next Saturday, which was the first day I could go due to having work every weekday. It did not state anywhere that Saturday appointments are only for oil changes, etc. and that problem appointments cannot be addressed on Saturday. the appointment online. Nor did they tell me that this type of problem cannot be addressed when I checked in. When I checked in, I informed them that in their parking lot, the car would not shift out of neutral. Not long after I was told that the problem my car was unknown and could not be established in the two hours until close that it was too complicated of an issue. I would have to come back. Expect my car to be there for sometime and that I would need a loaner. I was told that if they did not have any loaners available that I could check with the warranty people about covering the cost of the loaner car. I was provided with two phone numbers to call for the warranty people. They said that my car had to be in the dealership and that the dealership would need to reach out to them to get a rental covered. I said that doesn’t make any sense because you typically need to pick up your rental prior to dropping off your car, but I agreed to follow the instructions. just a couple hours into my car being at the shop tor the second time, I was called and told that there is nothing wrong with it. Seems like that could’ve been established. The first time it was there. When I asked if they had made the phone call to the warranty phone number to get the price of my rental car covered, they said no because there’s nothing wrong with your car. I explained that the only reason I rented a car was because this problem was so comprehensive. It could not be fixed when I was there the first time and I was told to get one. When I asked to speak to the manager, he told me I was not told to get a loaner, even though he was not in the room when I was informed this. He flat out denied that I was told to get a loaner car and then he asked what type of loaner car I had I told him it was a Hyundai and he said that a Hyundai would not be covered only GM products were. I told him I was not informed of this either. I asked that he simply call the warranty phone number to request an exception be made. He refused and said he could not help me.

Mar 06, 2025 · Nichole Lorusso-Heiser

Normally have a good service experience, however the last two visits were subpar. I brought it in for an oil change service which could not be completed as they did not have the fuel filter in stock. On the return visit, they installed and charged for a filter housing, something I did not expect. Within days of that being installed, the fuel filter became loose releasing all the oil. After tightening and adding some oil, I returned to the dealer and they said it was fine, but did not add oil or tighten the skid plate beneath the oil pan. They also performed a scheduled diagnostic test for three hours and again did not have the necessary part, requiring yet another visit. So, the last two scheduled visits, they had me come in, knowing that they could not complete the work.

Jan 07, 2025 · Mike Bussow

Normally have a good service experience, however the last two visits were subpar. I brought it in for an oil change service which could not be completed as they did not have the fuel filter in stock. On the return visit, they installed and charged for a filter housing, something I did not expect. Within days of that being installed, the fuel filter became loose releasing all the oil. After tightening and adding some oil, I returned to the dealer and they said it was fine, but did not add oil or tighten the skid plate beneath the oil pan. They also performed a scheduled diagnostic test for three hours and again did not have the necessary part, requiring yet another visit. So, the last two scheduled visits, they had me come in, knowing that they could not complete the work.

Jan 07, 2025 · Mike Bussow

Over the last 24 years, we have purchased all of our cars and had them serviced at McGuire Chevrolet. While I took the car in for a typical oil change, due to the age and mileage, additional repairs were required. New tires, brakes, axle shaft, filters etc. Bear in mind that since I purchased this car and it has almost 60K miles on it, this was the first time any thing needed to be replaced. The pricing was fair and they completed all of the work in the same day. I trust them implicitly with the care of my car and my safety! This is why we continue to come back to McGuire Chevrolet time and time again!

Jan 03, 2025 · Laurel Schnurr

Over the last 24 years, we have purchased all of our cars and had them serviced at McGuire Chevrolet. While I took the car in for a typical oil change, due to the age and mileage, additional repairs were required. New tires, brakes, axle shaft, filters etc. Bear in mind that since I purchased this car and it has almost 60K miles on it, this was the first time any thing needed to be replaced. The pricing was fair and they completed all of the work in the same day. I trust them implicitly with the care of my car and my safety! This is why we continue to come back to McGuire Chevrolet time and time again!

Jan 03, 2025 · Laurel Schnurr

I had my pick up dropped of for an oil change where they rotate tires, top off fluids and check hoses. I inspected my vehicle that Saturday to see no tire rotation performed, oil drips on my engine and the window washer fluid was topped off which was nice. However, I noted the coolant was super low to barely any in there. I'm usually on top of my cars and take pride in them so shame on me for not keeping up with that but shame on service for missing that. I called dealer to speak with Steve or supervisor and they were gone for the day. That Monday I did get a call back and insisted on speaking to supervisor and Donavan stated tire rotation was not performed as tech couldn't find rim key and he would speak to tech about topping off coolant. I confirmed to him my paid invoice stated the opposite. Disappointed and highly doubt I'll be a repeat customer. I have a mechanic but at times I like the security of having my vehicle inspection by the actual dealer.

Nov 15, 2024 · Maria T

I had my pick up dropped of for an oil change where they rotate tires, top off fluids and check hoses. I inspected my vehicle that Saturday to see no tire rotation performed, oil drips on my engine and the window washer fluid was topped off which was nice. However, I noted the coolant was super low to barely any in there. I'm usually on top of my cars and take pride in them so shame on me for not keeping up with that but shame on service for missing that. I called dealer to speak with Steve or supervisor and they were gone for the day. That Monday I did get a call back and insisted on speaking to supervisor and Donavan stated tire rotation was not performed as tech couldn't find rim key and he would speak to tech about topping off coolant. I confirmed to him my paid invoice stated the opposite. Disappointed and highly doubt I'll be a repeat customer. I have a mechanic but at times I like the security of having my vehicle inspection by the actual dealer.

Nov 15, 2024 · Maria T

Always a good job, & willing to help customers. Excellent, thanks for finding Rebates for me.

Dec 22, 2024 · marie casaletto

Always a good job, & willing to help customers. Excellent, thanks for finding Rebates for me.

Dec 22, 2024 · marie casaletto