Mack's Auto Salvage

For individuals in Morristown, TN, and the surrounding areas seeking cost-effective solutions for vehicle repairs, Mack's Auto Salvage, located at 740 Pinebrook Rd, Morristown, TN 37813, USA, operates within the "Auto Repair Stations" category, specifically focusing on the sale of used auto parts. They can be contacted at (423) 586-8200 or via mobile phone at +1 423-586-8200. However, it's crucial for potential customers to approach this business with awareness, as online feedback presents a significantly polarized view of their operations.

As an auto salvage yard, Mack's Auto Salvage's environment is primarily focused on the storage and retrieval of salvaged vehicles and their parts. This typically means a large outdoor area with various vehicles in different states of disrepair, along with an indoor area for processing parts and customer interactions. The nature of the business dictates that the facility's primary purpose is functional for dismantling and sales, rather than offering a polished customer waiting area. While the reviews don't explicitly describe the physical space, one customer's comment about driving out "at various points in the day" and "trying to call but nobody is there" suggests potential inconsistencies in access or staffing. The environment might be perceived differently depending on whether the business is actively staffed and engaged with customers.

Operating as an "Auto Repair Station" that specializes in salvaged goods, Mack's Auto Salvage primarily offers:

• Used Auto Parts Sales: Their core business involves selling pre-owned parts salvaged from wrecked or non-functional vehicles. This can include a wide range of components such as engines, transmissions, body panels, lights, interior parts, and more, providing a more affordable alternative to new parts.
• Vehicle Recycling: They likely purchase and process junk vehicles for parts, contributing to automotive recycling efforts.

The business's model hinges on having a diverse inventory of used parts from various makes and models. The customer review, however, raises concerns about the accuracy of their inventory claims, as one customer was told they had "just what I was looking for but it ended up coming with more then what I needed and cost more!" This indicates potential issues with inventory management and clear communication regarding part specifications and pricing.

The customer reviews for Mack's Auto Salvage paint a highly contradictory picture, presenting both positive and severe negative experiences:

• Friendly and Great to Deal With (When Available): One reviewer stated, "when they are there, they are nice people and great to deal with!" This suggests that during positive interactions, customers have found the staff amiable and helpful.
• Hope for Continued Operation: The same reviewer expressed concern that the business might be "shut down" and hoped they "haven't closed," indicating a desire for the business to remain open, likely due to past positive experiences or the need for local salvage services.

• Lack of Professionalism and Rudeness: A significant concern is the accusation of a "lack of professionalism" and staff "cursing" while customers are present. This points to an uncomfortable and potentially offensive customer environment.
• Deceptive Practices and Untrustworthiness: The most severe criticisms include:
  • Misleading Pricing: Being "told one price over the phone and they said they had just what i was looking for but it ended up coming with more then what i needed and cost more!" This is a direct accusation of price gouging or misrepresentation.
  • **"Auto Part Con Artist":** This strong accusation suggests a pattern of deceptive sales practices.
  • Post-Purchase Disregard: After payment, the staff allegedly "pretty much ignored me" when the customer asked for more help or questions about the purchase. This indicates a severe lack of post-sale customer support and accountability.
  • Broken Promises: The customer explicitly states, "do not trust them!" and "would not recommend doing business with this place!"
• Inconsistent Operating Hours/Availability: One review explicitly mentions Google saying they are open, but driving out "at various points in the day over the course of the last few weeks" and finding nobody there, as well as unreturned phone calls. This indicates unreliable business hours and poor accessibility, which is frustrating for customers.

The disparity between these reviews is stark. While some customers might have experienced a positive interaction if the business was open and staffed by "nice people," others have faced highly unprofessional behavior, deceptive pricing, and a complete disregard for customer satisfaction once money has changed hands. This inconsistency is a major challenge for Mack's Auto Salvage.

Based on the provided information, Mack's Auto Salvage does not explicitly detail specific promotional offers or advertising campaigns. Its "promotional" aspect primarily relies on the inherent appeal of a salvage yard: the promise of affordable used auto parts. For many customers, the primary draw to a salvage yard is the potential for significant cost savings compared to purchasing new parts.

However, the highly critical negative review severely undermines any positive promotional message. Accusations of being "auto part con artist," deceptive pricing, and a complete lack of professionalism post-sale are highly damaging. While the positive review suggests that when operational and properly staffed, the business can be "great to deal with," the overall impression from the combined feedback creates a significant trust deficit.

Without specific advertising or promotional content, the public perception of Mack's Auto Salvage is largely shaped by these direct customer experiences. Potential customers in Morristown should be aware of the reported inconsistencies in service quality, pricing, and business operations. To ascertain current availability, pricing, or specific part inquiries, individuals would need to attempt to contact Mack's Auto Salvage directly at (423) 586-8200, though one review indicates this can be challenging.