M.T. Mobile Field Services

M.T. Mobile Field Services, located at 16323 S Broadway, Gardena, CA 90248, USA, operates within the "Auto Repair Stations" category with a specialized focus on heavy-duty truck and fleet repair and maintenance. Their services are designed to cater to commercial vehicles, including tractors, trailers, bobtails, forklifts, and other specialized equipment. This distinguishes them from general auto repair shops, as their expertise lies in the demands and complexities of commercial fleet operations.

The "environment" of a heavy-duty repair shop like M.T. Mobile Field Services is typically geared towards functionality and efficiency to handle large vehicles. While specific details about their physical facility's waiting area or precise layout aren't available, their operational focus is on getting commercial vehicles back into service. However, recent customer reviews indicate significant challenges in the customer experience, particularly concerning initial contact and service scheduling.

One customer reported a very negative interaction when trying to inquire about services for a box truck. The person who answered the phone was described as "very short," "didn’t allow me to ask my question," and "hung up" after stating a six-week waiting period. This suggests a potentially unwelcoming and unhelpful initial point of contact. Another review highlighted an attempt for a "quick repair" that "escalated extremely quick" in price, coupled with "extremely rude" office staff, leading to an "unsatisfied result." These accounts point to inconsistencies in customer service and a lack of transparency in pricing, which are critical for any repair business, especially one dealing with commercial vehicles where downtime is costly.

M.T. Mobile Field Services aims to be a comprehensive maintenance solution for fleet operators. Their range of services typically includes:

• Heavy-Duty Truck Repairs: This encompasses a wide array of mechanical repairs for commercial trucks, including but not limited to engine repairs, transmission services, drivetrain issues, brakes, and suspension.
• Fleet Maintenance Programs: They offer maintenance solutions designed for fleets, which can include preventative maintenance (PM) services to minimize breakdowns and extend vehicle life.
• Truck Inspections: This includes crucial inspections such as California BIT (Biennial Inspection of Terminals) and Federal DOT (Department of Transportation) inspections, ensuring vehicles meet regulatory compliance.
• Truck Diagnostics: Utilizing specialized tools for troubleshooting and code extraction, they diagnose complex issues within commercial vehicle systems.
• Specialty Equipment Services: Their expertise extends to various specialized equipment, such as Ground Support Equipment (GSE) like gas/diesel tugs, mobile shredding units, conveyors, and forklifts.
• Liftgate Service and Repair: A significant portion of their business appears to involve liftgate installation, service, and repair, which is critical for many commercial operations. Online mentions and reviews for similar companies named "Mobile Lift Gate Service" (which sometimes appear in conjunction with M.T. Mobile Field Services in search results) indicate strong positive feedback for their liftgate expertise, with customers praising quick and efficient installations and repairs. This suggests that while there might be general customer service issues, their technical capability in specific areas like liftgates might be a strong point.
• Emergency Breakdowns: They do offer emergency breakdown services, though it appears to be primarily for current PM customers or first-time customers on a case-by-case basis.

Their website states they are a trusted resource for Los Angeles area fleet operators looking to partner with a mobile maintenance team, suggesting capabilities for on-site repairs, which is a valuable service for commercial operations to reduce downtime.

As a mobile field service, M.T. Mobile Field Services emphasizes bringing the repair shop to the client, a crucial feature for commercial vehicle operators. Key operational aspects and claimed features include:

• Mobile Service Capability: Their name "Mobile Field Services" indicates that they have technicians and mechanics equipped to perform repairs on-site, minimizing the need for heavy-duty vehicles to be towed to a repair facility.
• Experienced Technicians: They aim to provide an "entire maintenance division" at the disposal of their clients, implying a team of skilled and experienced professionals capable of handling diverse truck and equipment issues.
• Focus on Fleet Efficiency: By offering outsourced maintenance, they position themselves as a partner for fleet operators seeking to reduce costs and improve the efficiency of their vehicle operations.
• Broad Equipment Handling: Their ability to work on a wide range of equipment, from tractors and trailers to forklifts and specialized industrial machinery, showcases a broad scope of technical expertise.

However, the significant negative customer reviews related to communication, scheduling, and perceived price escalation are critical factors to consider. These issues, if prevalent, could severely undermine the benefits of their specialized services and mobile capabilities.

Based on the provided information, the most prominent "promotional information" for M.T. Mobile Field Services comes from the customer reviews, which unfortunately present a mixed picture. While their services are clearly tailored to a specific commercial niche, the real-world experiences shared by recent callers/customers highlight areas of concern:

• One review explicitly states, "Will NOT RECOMMEND service to anyone!" due to rudeness and perceived price gouging.
• The complaint about the receptionist's unhelpful and abrupt manner ("didn’t allow me to ask my question," "hung up") directly contradicts the professional and customer-focused approach that any service business should strive for.

Conversely, if "Mobile Lift Gate Service" is closely associated with M.T. Mobile Field Services (as implied by some search results), their positive reviews for liftgate work provide a counterpoint. These reviews from other platforms frequently praise the responsiveness, quick turnaround, and fair pricing for liftgate installations and repairs, with phrases like "Super responsive," "Great service," "fast and efficient," and "NO OVERCHARGING! Which is a big deal when your an OTR driver. The price was fair and cheap compared to other places." If these positive attributes for liftgate services are indeed from the same operational entity, it suggests a discrepancy in service quality or customer interaction depending on the specific service requested or the staff member encountered.

For local users in Gardena and the surrounding areas, M.T. Mobile Field Services offers specialized repair and maintenance for heavy-duty trucks and commercial equipment. While their expertise in services like liftgate repair seems to be well-regarded, potential customers should be aware of recent feedback concerning initial customer service interactions and pricing transparency. It is advisable for prospective clients to clearly articulate their needs and request detailed estimates to ensure a smooth service experience.