Lyric Auto

Lyric Auto ico

(63 reviews)

Auto Repair StationsOhioWood CountyBowling GreenKramer Road

Wood County . Ohio

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  • Reviews

Operating Hours

Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed

Lyric Auto Introduce

This detailed introduction provides an objective overview of Lyric Auto, an establishment operating within the "Auto Repair Stations" category, serving the automotive needs of the Bowling Green, OH community. Located at 12953 Kramer Rd, Bowling Green, OH 43402, USA, Lyric Auto is positioned as a local option for vehicle owners seeking repair and maintenance services. This description will delve into various aspects, including the typical environment of such a facility, the range of services one can expect, features highlighted by customer feedback, and promotional insights, all based on the provided real customer reviews.

Environment and Location

Lyric Auto's address at 12953 Kramer Rd in Bowling Green, OH, places it within the local community, suggesting convenient access for residents. For an auto repair station, accessibility is a key factor, as customers often need timely and convenient service, especially when their vehicles are experiencing issues. While specific details about the physical environment of Lyric Auto (e.g., waiting room amenities, garage appearance) are not explicitly provided in the reviews, a typical auto repair shop aims to maintain a functional and professional setting. This generally includes a well-equipped service bay for vehicle work, a reception area for customer interactions, and potentially a comfortable waiting area. The reviews, particularly the positive one, hint at a professional operation, which would typically be reflected in a clean and organized workspace. However, the negative review concerning customer service might suggest that the overall customer experience, while influenced by the physical environment, is more heavily shaped by interactions with staff and management.

Services Offered

As an "Auto Repair Station," Lyric Auto is expected to provide a comprehensive array of services for vehicle maintenance and repair. The customer reviews offer specific insights into some of their capabilities:

  • Specialized Vehicle Service (e.g., Audi): One customer explicitly states, "I won't let anyone else touch my Audi except Lyric Auto." This suggests a high level of trust and potentially specialized expertise in handling premium or specific vehicle brands like Audi, which often require particular knowledge and tools.
  • Coolant Leak Diagnosis and Repair: A customer brought their car in for a "coolant leak," indicating Lyric Auto's capability in diagnosing and repairing fluid system issues.
  • Check Engine Light Diagnostics: The same customer also had a "check engine light" issue, which the shop addressed. This confirms their ability to perform advanced diagnostics using specialized equipment to pinpoint electronic and engine-related problems.
  • Water Pump Replacement (with Material Options): The ability to quote and discuss options for an "aluminum version" of a water pump, instead of a standard plastic OEM part, highlights their knowledge of aftermarket parts and a proactive approach to offering more durable solutions.
  • Car Battery Sales and Replacement: One review mentions the purchase and subsequent failure of a car battery from Lyric Auto, confirming this service.

Beyond these specific mentions, it is reasonable to expect that Lyric Auto offers a broad range of general automotive repair and maintenance services common to auto repair stations. These typically include:

  • Routine maintenance (oil changes, tire rotations, fluid checks).
  • Brake system inspection and repair.
  • Tire services (mounting, balancing, repair).
  • Suspension and steering system repair.
  • Exhaust system services.
  • Electrical system diagnosis and repair (beyond specific AC/heater issues).

For a complete list of their services, especially for specialized work on specific car brands or custom requests, it would be best to contact Lyric Auto directly using their phone numbers: (419) 352-7031 or +1 419-352-7031.

Features and Customer Experience

The customer reviews for Lyric Auto present a mixed picture, highlighting both strong positive features under previous ownership and areas of concern following a change in ownership to Jullian.

Positive Features (often associated with previous operations or specific technician experiences):
  • High Trust and Specialization: The sentiment, "I won't let anyone else touch my Audi except Lyric Auto," indicates a very high level of trust and perceived expertise, particularly for specialized vehicles.
  • Professionalism and Timeliness: One customer praised them for being "professional, timely" in their service.
  • Transparent and Reasonable Pricing (Pre-Estimate): The shop "came in under estimate (which I thought was very reasonable in the first place)," demonstrating good initial quoting and potentially exceeding expectations on cost.
  • Proactive Problem Solving/Knowledge: The fact that they were "way ahead of me and were quoting an aluminum version" for the water pump when the customer called to ask about alternatives, shows proactivity and deep product knowledge.
Areas of Concern / Negative Features (associated with the new owner, Jullian):
  • Poor Customer Service and Empathy: The most significant concern is the new owner Jullian's perceived lack of "interest in taking care of his customers." This is vividly illustrated by the battery incident where he allegedly told the customer to keep jumping the dead battery over the weekend instead of offering an immediate solution or a refund for a faulty product.
  • Lack of Refund Policy and Flexibility: The refusal to refund a faulty battery, insisting on an exchange when the customer had no need for a second battery, indicates a rigid and unsupportive return policy, especially considering the circumstances of the battery failure and the shop's weekend closure.
  • Product Quality/Shelf Life Concerns: The battery sitting "on shelf for 6 mos" before being sold raises questions about inventory management and quality control, potentially leading to premature battery failure.
  • Inconvenience Caused by Business Practices: Being closed on weekends and then expecting a stranded customer to wait until Monday for a resolution creates significant inconvenience and frustration, demonstrating a lack of understanding or concern for customer emergencies.

The contrast between the positive experiences and the recent negative one is stark, largely attributed to the change in ownership. This suggests that while the technical capabilities might remain, the customer service philosophy has significantly shifted.

Promotional Information

Based on the provided reviews, Lyric Auto's promotional strength historically stemmed from its strong reputation for quality work and expertise, particularly for certain vehicle types like Audi, leading to significant customer loyalty. The positive aspects, such as being professional, timely, and coming in under estimate, are excellent forms of organic promotion through word-of-mouth.

However, the recent negative experience regarding the battery issue and the new owner's approach to customer service could significantly impact future promotional efforts. Negative reviews, especially those detailing poor customer interaction, can deter potential new customers and erode existing loyalty. For Lyric Auto to effectively promote itself moving forward, it would need to address these customer service concerns. Promotional efforts might need to focus on rebuilding trust, potentially by highlighting renewed commitments to customer satisfaction, transparent policies, and responsive support. Without specific current promotional campaigns, it is recommended that interested parties contact Lyric Auto directly at (419) 352-7031 or +1 419-352-7031 to inquire about any current offers or clarify their service policies, particularly regarding warranties and customer support for parts.

Conclusion

Lyric Auto, located at 12953 Kramer Rd, Bowling Green, OH 43402, USA, functions as an auto repair station offering a range of services from routine maintenance to specialized diagnostics and repairs, with a notable perceived expertise in handling certain vehicle brands like Audi. Historically, the shop has garnered strong loyalty due to its professionalism, timeliness, and fair pricing. However, a recent change in ownership to Jullian has introduced significant concerns regarding customer service, particularly evident in a negative experience with a faulty battery and the owner's response. This indicates a potential shift in the business's customer-centric approach. For those in Bowling Green, OH, considering Lyric Auto, it is advisable to be aware of these contrasting customer experiences and perhaps discuss warranty policies and emergency service options upfront.

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Lyric Auto Location

Lyric Auto Customer Reviews

I prefer to do my own service work and I won't let anyone else touch my Audi except Lyric Auto. I'll admit, I was a bit concerned after the ownership change. However, once I developed a coolant leak and then a check engine light, I decided it was a good time to test them out. I really don't like dealing with fluid. Especially in the winter. They were professional, timely, and came in under estimate (which I thought was very reasonable in the first place.) I had read that the OEM replacement water pump was plastic and called to ask if there were other options. They were way ahead of me and were quoting an aluminum version. Lyric is still the only place that I will be taking my car.

Dec 17, 2024 · Phil M

I have done business way before the new owner and was very happy with their service. Jullian the new owner has no interest in taking care of his customers. He sold me a car battery for $220 for my daughter's car less than 4 mos ago (which i found out that it sat in shelf for 6 moa) and it died. She was stranned on the road on a Friday night and had to get a jump. Saturday morning i was forced to buy a new battery from somewhere else just to get my daughter back and forth to work, since Lyric was closed for the weekend. Now i came back to Lyric and they wont refund my money stating they would exchange it but not refund my money. I dont need 2 batteries! Jullian, owner of Lyric, told me he wouldnt get reimbursed from Interstate so he isnt doing anything for me. I had no choice to get a new battery since he was closed on the weekend. He literally told me I should have kept jumping the battery all weekend to wait for him to open on Monday! Seriously he doesnt care about his customers. Very sad!

Feb 11, 2025 · JP Lemerand

Lyric is honest and great to work with, and know all about my BMW. I wouldn’t go anywhere else to repair my automobile.

Feb 23, 2025 · Mike Perretti

Lyric automotive llc located in bowling green oh will give you a quote, that is one price, then, when you pick up your car the bill will be hundreds of dollars more, with no reasoning. They also diagnosed another issue while our car was there, gave us a price of $3000 to fix that. We went somewhere else got another opinion and that issue was fixed for less than$100. Don't take your car here. Anne and Rick owned this before they were honest but not the new owner

Jan 03, 2024 · Martin Wells

Good business.This is the only one place in Bowling Green Ohio working on European cars. Price is normal the owner is honest For oil change Mercedes other closest place is 15 miles away in Sylvania and their price is triple and they continuously send me reminders for oil change, birthday cards and other ballshacking activities. For Volkswagen other closest place is Perrysburg with horrible service after tire rotation they broke my valve and this cost me worn tire and 2 new tires.

Dec 03, 2023 · Georgi Zanev