Los Reyes tire shop

For local residents in San Diego, California, seeking tire-related services, Los Reyes Tire Shop, located at 7267 El Cajon Blvd, San Diego, CA 92115, USA, operates within the "Auto Repair Stations" platform category, providing corresponding services or goods for sale. As the name suggests, their primary focus appears to be on tires, potentially including services such as mounting, balancing, and the sale of new and used tires. You can contact them at (619) 697-0360 or their mobile number, +1 619-697-0360, for inquiries about their offerings. However, the available customer reviews present a mixed picture, indicating both positive aspects like speed and decent prices, alongside a significant concern regarding the accuracy of their work.

Operating as an "Auto Repair Station" specializing in tires, Los Reyes Tire Shop likely caters to a fundamental aspect of vehicle maintenance and safety. Tire shops typically offer services such as tire installation (mounting), ensuring proper wheel balance, and often provide a selection of tires for purchase, both new and sometimes used. The first customer review indicates that Los Reyes Tire Shop is capable of performing mounting and balancing services efficiently, noting that "These guys are quick and do a great job." This suggests that for routine tire services, customers might experience a fast and satisfactory turnaround. The reviewer also mentions that while they purchase tires online, Los Reyes Tire Shop also has "decent prices," implying that their tire sales could be a competitive option for local buyers.

However, a subsequent customer review raises a serious concern regarding the shop's attention to detail and the potential consequences of errors. This customer recounted their experience of having two tires installed, stating that "when I left the tire shop things seem to be good however later on my car when I was driving it especially going up to 65 miles an hour my car was jerk in pool as if the tires were going to be falling off my car." This description paints a concerning picture of a potentially dangerous situation arising from the service provided. The sensation of jerking and pulling, as if the tires were unstable, indicates a significant issue with the installation or the tires themselves.

Upon further inspection at home, the customer discovered a critical error: "After getting home and inspecting everything they put the wrong size tires on my vehicle." This is a fundamental mistake in tire service that can have severe safety implications, affecting the vehicle's handling, braking, and overall stability, especially at higher speeds. Installing the wrong size tires can also damage the vehicle's suspension and other components. This review highlights a significant lapse in quality control and attention to the vehicle's specifications.

The customer's immediate reaction is understandable, expressing hope that the shop will rectify the situation: "I'm hoping tomorrow when I go talk to them they're going to make it right and if not my review will stay and not change." This indicates a willingness to give Los Reyes Tire Shop an opportunity to address their mistake and provide appropriate remediation. The outcome of this interaction will likely be crucial in shaping the overall perception of the shop's commitment to customer safety and service quality. If the shop takes responsibility and rectifies the error promptly and professionally, it could mitigate the negative impact of this significant oversight. However, if they fail to do so, the negative review will likely stand, potentially deterring other local users.

Considering these two contrasting reviews, it is difficult to form a definitive assessment of Los Reyes Tire Shop. On one hand, there is evidence of quick and seemingly competent service for routine tasks like mounting and balancing, along with potentially competitive pricing on tires. On the other hand, the serious error of installing the wrong size tires raises significant concerns about their attention to detail and quality control processes. This mistake had the potential to create a dangerous driving situation for the customer.

Information regarding the environment of Los Reyes Tire Shop is not provided in the text. A clean and organized shop with modern equipment can often instill confidence in customers. However, without any description, local users would need to visit the location to assess the physical premises.

Similarly, details about specific services beyond tire mounting, balancing, and sales are not mentioned. It is unclear whether they offer tire repairs, wheel alignment, or other related services. Local users with specific needs should inquire directly about the full range of services they provide.

Features that might distinguish Los Reyes Tire Shop from other tire shops in the area are also not detailed. This could include specializations in certain types of tires, brands, or vehicles, or unique customer service offerings. Without this information, it is challenging to identify any unique selling points.

Promotional information is also absent from the provided text. Tire shops often run promotions such as discounts on tire sets, seasonal offers, or package deals that include mounting and balancing. Local users interested in potential cost savings should contact Los Reyes Tire Shop directly to inquire about any current promotions.

In conclusion, Los Reyes Tire Shop in San Diego, CA, offers tire-related services and sales. While one customer reported quick and satisfactory mounting and balancing, along with decent prices, another customer experienced a significant error with the installation of the wrong size tires, leading to a potentially dangerous driving situation. Local users considering Los Reyes Tire Shop should be aware of these contrasting experiences and may want to inquire about their quality control processes and customer service policies in case of errors. The shop's response to the customer who received the wrong size tires will be a critical indicator of their commitment to rectifying mistakes and ensuring customer safety.