Lochmandy Motors Service Department

Lochmandy Motors Service Department ico

(177 reviews)

Auto Repair StationsIndianaElkhart CountyElkhartNorth Nappanee Street

Elkhart County . Indiana

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  • Intro
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  • Location
  • Reviews
  • +1 574-264-1174
  • www.lochmandy.com
  • 920 N Nappanee St, Elkhart, IN 46514, USA

Operating Hours

Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed

Lochmandy Motors Service Department Introduce

The Lochmandy Motors Service Department stands as a reputable and comprehensive automotive care provider within the "Auto Repair Stations" platform category, serving the Elkhart, Indiana, area and surrounding communities like Granger, Mishawaka, Goshen, and South Bend. As a multi-brand dealership group, Lochmandy Motors' service department is equipped to handle a wide array of vehicles, including Chevrolet, Buick, GMC, Jeep, Ram, Dodge, and Chrysler models, among others. Their focus extends beyond mere repairs, aiming to be a trusted partner in maintaining the long-term health and performance of your vehicle.

The environment at Lochmandy Motors Service Department is designed to be both efficient and customer-friendly. Upon entering, you'll typically find a clean, well-organized reception area where service advisors are ready to assist you. This space often features comfortable seating, and amenities such as complimentary Wi-Fi, aiming to make your waiting time as pleasant as possible. The service bays themselves are indicative of a modern auto repair facility, equipped with advanced diagnostic tools and specialized equipment necessary for comprehensive vehicle care. The emphasis on organization and cleanliness in the service area reflects a commitment to professionalism and quality workmanship. Transparent communication is a cornerstone of their service environment; technicians and service advisors are trained to clearly explain necessary repairs, provide detailed estimates, and keep customers informed throughout the service process. For those seeking quicker services, such as an oil change, Lochmandy Motors is known to offer express lanes, minimizing wait times and maximizing convenience. The overall atmosphere strives to be one of trust and reliability, ensuring customers feel confident in the care their vehicle receives.

Lochmandy Motors Service Department offers a broad spectrum of services and goods for sale, embodying its comprehensive role as an "Auto Repair Station." Their services span from routine maintenance to complex mechanical repairs. Common services include:

  • Oil Changes: Including standard, synthetic, and diesel options, crucial for engine longevity.
  • Tire Services: Tire rotations, balancing, repairs, and sales of new tires from reputable brands, ensuring optimal traction and safety.
  • Brake Services: Comprehensive brake inspections, pad and rotor replacement, caliper repair, and fluid flushes to ensure reliable stopping power.
  • Battery Services: Testing, replacement, and recycling of automotive batteries.
  • Multi-Point Vehicle Inspections: Thorough checks of various vehicle components, including fluids, belts, hoses, lights, and suspension, to identify potential issues before they become major problems.
  • Engine Diagnostics and Repair: Utilizing advanced diagnostic equipment to pinpoint engine issues, followed by expert repair services for various engine components.
  • Transmission Services: Including fluid flushes, filter replacements, and more extensive transmission repairs.
  • Wheel Alignment: Ensuring proper wheel angles for optimal handling and tire wear.
  • Fluid Services: Flushing and refilling of transmission fluid, coolant, power steering fluid, and brake fluid.
  • HVAC Services: Air conditioning and heating system diagnosis and repair.
  • Collision Center Services: In addition to mechanical repairs, Lochmandy Motors also operates a collision center for bodywork and post-accident repairs.

For goods, the service department primarily utilizes and sells Genuine OEM Parts (Original Equipment Manufacturer parts) for the brands they represent. This ensures that replacement components are designed to exact factory specifications, maintaining the vehicle's integrity, performance, and often, its warranty. They also stock a range of other essential automotive fluids and accessories.

Several key features distinguish Lochmandy Motors Service Department. A significant advantage is their team of certified technicians. These professionals undergo extensive training specific to the brands they service, ensuring they have the most up-to-date knowledge and skills to work on your vehicle. The dealership's commitment to using genuine OEM parts is another critical feature, providing customers with confidence in the quality and longevity of any repairs. They often highlight their "Express Oil Change Service," which allows for quick, convenient maintenance without the need for an appointment, ideal for busy individuals. This service is available for a range of vehicle brands, including Chrysler, Jeep, Dodge, Ram, GMC, Buick, and Chevrolet. Online scheduling tools provide convenience for customers to book appointments at their leisure. Furthermore, Lochmandy Motors prides itself on a "Tradition of Caring Since 1954," emphasizing a customer-first approach that combines modern conveniences with what they refer to as "old-fashioned customer service." This commitment is reflected in their proactive communication, detailed service explanations, and efforts to ensure customer satisfaction. They often offer a comprehensive look into a vehicle's tires, wiper blades, fluid levels, brakes, battery, and more through their multi-point vehicle inspection, a complimentary service often performed during routine maintenance.

Regarding promotional information, Lochmandy Motors Service Department frequently offers various deals and incentives to benefit its customers. These promotions are regularly updated and can often be found on their website under "Service Specials" or "Coupons." Common promotional offers include:

  • Discounts on Oil Changes: Special pricing, sometimes including synthetic options, or bundled deals like "2 for $130 Full Synthetic Oil Changes."
  • Tire Promotions: Discounts on new tire purchases, or bundled services like "Oil/Tire Rotation" for a reduced price ($15 off).
  • Brake Service Specials: Potential savings on brake inspections or specific brake component replacements.
  • Flush Service Discounts: Offers like "$10 Off All Flush Services" (e.g., transmission flush, coolant flush).
  • Complimentary Services: Often includes free wiper blade installation with the purchase of two wiper blades, or free multi-point vehicle inspections.
  • Seasonal Maintenance Offers: Promotions tailored to specific seasons, such as discounts on battery checks before winter or AC system checks before summer.

It is always recommended for customers to check the Lochmandy Motors website or contact their service department directly for the most current promotional offers, as these can change periodically. Taking advantage of these specials can help vehicle owners save money while ensuring their vehicles receive the necessary high-quality maintenance and repairs.

In conclusion, Lochmandy Motors Service Department provides a robust and reliable option within the "Auto Repair Stations" category for vehicle owners in Elkhart, Indiana, and surrounding areas. Their blend of a professional and welcoming environment, extensive range of expert services for multiple brands, commitment to using genuine OEM parts and certified technicians, and regular promotional offers positions them as a comprehensive and customer-focused solution for all automotive maintenance and repair needs.

Lochmandy Motors Service Department Photos

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Lochmandy Motors Service Department Location

Lochmandy Motors Service Department Customer Reviews

Recently had my 2012 Jeep Grand Cherokee in for an oil leak. Turned out to be the rear seal, a complicated fix because they have to take the transmission off to get to it. I also had a damaged key fob that was replaced and then my hatch door wouldn't stay open and it came down and hit me in the back a couple of times. My extended warranty covered the key fob and the oil leak but not the hatch so I had to pay for that out of pocket. I was given a rental car for 5 days but it took longer than we thought it was going to. I agreed to pay for an extra day because I really need the transportation which I did. But then it still wasn't done when they thought it would be so Tony in service helped me out tremendously for those last two days. Like as they just covered it for me I thought that was really really nice of them to do that. I've been going here for years and for the most part I've always had excellent service and this was no exception. Tony kept me informed and really worked with me since I'm older and have a lot of health issues. I really appreciate his kindness more than he will ever know. Everything seems to be working fine now. Thank you Tony and Lochmondy staff for coming through for me. I appreciate doing business with you. I wouldn't hesitate to refer people to you in the future in need of excellent service.

Feb 21, 2025 · Karen R

I recently had my vehicle at lochmandy for an oil change part of the service is that they check tire pressure and wear and tear of tires and brake pads which I believe they did but they're also supposed to top off fluids like windshield washer fluid and coolant if needed. My coolant level has been below the normal fill line since I've had my car but you would think if the technician sees the coolant level below normal they would fill it to the normal level but never do. My car has never overheated but that's not the point here in my opinion if the tech checks all fluids he should then top them off as needed and for this I'm not very happy and would like an explanation for this?

Feb 12, 2025 · Carl Dieli

Not real happy with the service. Been here before without issues, but this time not so. Brought truck in for recall on a Sat. and needed to wait for the repairs which was told 1.5hrs. ended up waiting 2.25hrs which wasn't a big issue. Knowing they had to wait for engine to cool off since replacing the block heater. Problem came when I got down the road and notice my coolant level warning. Ended up stopping to make sure I had any in reservoir. It was low, and I didn't have time and wasn't willing to turn around and go back, so I figured I was ok until I got home. Ended up having to add about 1/2 gallon to get to get proper level. So no idea if they just swapped out heater quickly and lost some coolant, or drained just the block and use the 2 gallons of new coolant that the recall order called for which is concentrated. So that's 4 gallons to replace at 50/50 which should have been enough. Tech should check before sending vehicle out!

Jul 21, 2024 · Brice Hoogenboom

What a fantastic experience at this new dealer. The appointment was on time and the technology they use is amazing. I highly recommend them!

Nov 06, 2024 · Brandon Kent

Basic services is good. Like everything else I think prices are too much. I have had a check engine light problem for some time. First time the service department said I had a dirty air filter. They replaced it. The second time they said it was a mass air Flo sensor. They replaced it. The third time they said it was the DEF filter. They replaced it. The 4th time ( 7 weeks ago ) the mechanic was talking to Ram on what to do next. Now they tell me the mechanic is no longer working there and they can’t get into his computer system because they didn’t have his password and can’t override it. So they said that they were going to start all over. But the boss was on vacation and can’t do anything until he or she gets back. I only have 21,000 miles on this truck and the check engine light problem has been a challenge most of the time. Some of the excuses were 1-Air Cleaner. 2-I wasn’t driving it hard enough. 3-Mechanic was in a class some place. 4- Mechanic no longer works here. 5- Can’t get in mechanics computer. 6Waiting to hear back from Ram. 7-Haven’t heard back from Ram because Ram is short handed. 8-Need to start all over but the boss is on vacation and can’t do anything until the boss gets back. I am sure the may be more excuses but at this point it doesn’t matter. I was in the car business for 25 years and I understand the problems that happen. But at this point I don’t trust the service department and I’m nervous about taking the truck on a trip. I bought the truck to pull my camper that I bought shortly after I bought the truck. I have about $170,000.00 invested in truck and camper and I don’t feel comfortable with the truck.

Oct 01, 2024 · Jack Gunnoe