LKQ Central California

LKQ Central California, located at 2115 S Union Ave, Bakersfield, CA 93307, USA, functions as a significant auto parts store within the broader category of "Auto Repair Stations" by supplying essential components for vehicle maintenance and repair. As part of the larger LKQ Corporation, a leading global provider of alternative and specialty parts, this Bakersfield location contributes to a vast network that offers a wide range of automotive products and services.

While specific details about the local store's direct environment, such as a waiting area's aesthetics or a showroom's layout, are not explicitly provided, the nature of LKQ's business implies a practical, industrial setting. As a supplier of recycled, aftermarket, and refurbished auto parts, their operations typically involve large warehouses or salvage yards where vehicles are processed and parts are cataloged. LKQ's corporate ethos emphasizes environmental responsibility through recycling and reducing landfill waste, suggesting that their facilities, including LKQ Central California, adhere to standards for responsible dismantling and parts recovery. Customers interacting with LKQ Central California would likely engage with a counter or online system for ordering parts, and the physical location would serve as a hub for inventory and distribution.

LKQ Central California specializes in providing a comprehensive inventory of auto parts for various vehicle types. Their core offerings fall into several categories:

• Recycled OEM Parts: A primary focus of LKQ is the supply of recycled Original Equipment Manufacturer (OEM) parts. These are genuine parts salvaged from end-of-life vehicles, offering a cost-effective and environmentally friendly alternative to new parts. This includes components for collision repair (e.g., door assemblies, mirrors, lamps, bumpers, fenders, hoods, wheels) and mechanical parts (e.g., engines, transmissions, differentials, alternators, A/C compressors, steering pumps, wire harnesses, exhaust manifolds, engine computers).
• Aftermarket Parts: In addition to recycled parts, LKQ also provides new aftermarket parts. These are brand-new parts manufactured by companies other than the original equipment manufacturer, often offering competitive pricing.
• Refurbished and Reconditioned Parts: Certain parts, such as engines and transmissions, may be offered as reconditioned or remanufactured, meaning they have been restored to a functional condition, often meeting or exceeding OEM specifications.
• Parts for Various Vehicles: Their inventory typically covers a wide range of vehicles, including passenger cars, trucks (light-duty and heavy-duty), and potentially other specialty vehicles, encompassing both import and domestic makes and models.
• Online Ordering and Shipping: LKQ Central California, like other LKQ locations, facilitates online requests for parts and offers shipping services, including applicable fees for residential delivery or if a lift gate is required.
• Return Process: A return process is in place, though customer feedback suggests it can be complex, requiring a return authorization number obtained via phone or email, and potentially involving waiting times for customer service. Parts must be in an unaltered, resellable condition and in original packaging, with the invoice, for a return to be processed.

Based on the provided customer reviews, LKQ Central California presents a mixed picture regarding its features and the overall customer experience:

• Product Availability and Pricing: One positive aspect highlighted is "Best prices in town." This suggests that LKQ Central California offers competitive pricing for its parts, which is a significant draw for customers seeking affordable repair solutions. The extensive inventory, covering various part types, also contributes to their utility for a wide range of automotive needs.
• Customer Service Challenges: A recurring theme in the feedback pertains to customer service. One review explicitly states, "customer service not as good as the phone," implying that while phone interactions might be adequate, other aspects of service fall short. A more detailed negative review describes a "very bad experience," citing "non professional at all" service. This review details issues with receiving incorrect parts, high shipping costs within the same state, a complicated return process requiring lengthy phone calls or emails for authorization, and further problems with subsequent orders being wrong color or broken. The lack of timely refunds for returned items is also a serious concern raised.
• Return Process Complexity: The detailed negative review particularly highlights the complexity and inefficiency of the return process, which can be frustrating for customers who receive incorrect or damaged parts. The need for a return authorization number and the difficulty in obtaining it can significantly impact customer satisfaction.
• Accuracy of Orders: The instances of sending wrong parts, wrong colors, or broken items suggest potential issues with order fulfillment accuracy or quality control. This directly impacts customer trust and the efficiency of repairs.

While explicit promotional offers from LKQ Central California are not provided, their fundamental value proposition lies in offering "best prices in town" for a wide array of recycled, aftermarket, and refurbished auto parts. The benefit of cost savings for vehicle repairs is a key selling point. The widespread availability of parts, facilitated by their online ordering and shipping capabilities, also serves as a promotional aspect, catering to customers who may not find specific parts locally or prefer the convenience of delivery. However, potential customers should be aware of the reported challenges in customer service and the return process, which could impact the overall experience. Their phone number, (800) 832-8733, and mobile number, +1 800-832-8733, are available for inquiries and orders, representing the primary channels for interaction with the business.

In conclusion, LKQ Central California serves as a vital component supplier within the "Auto Repair Stations" category in Bakersfield, CA, primarily offering a cost-effective solution for auto parts through its extensive inventory of recycled, aftermarket, and reconditioned components. While competitive pricing is a significant advantage, prospective customers should temper their expectations regarding customer service efficiency and the potential complexities of returns, as highlighted by existing customer feedback. The company's commitment to recycling also positions it as an environmentally conscious option for sourcing auto parts.