Les Schwab Tire Center

It's a long review but it's worth the read.. My wife took her Ford F-350 crew cab dually 4x4 in for what seemed to be a simple alignment and two new front tires. Her appointment was for 10:00 a.m. When she arrived the service technician showed her choice of tires and told her the tires in the alignment would take approximately 2 hours. She agreed upon the price left the truck there and came home. 2 hours came and went without a word. At the 4-Hour Mark we received a phone call that T**y (the tire technician) could not remove the lug nut covers... after a brief conversation with him on the phone I explained to him they are the same as the lug nuts on the wheel,  just one size bigger.  No special adapter would be required he could use a regular tire removal tool and they would spin right off. He said thank you, and said they would be done before they closed at 6:00 p.m. At 5:35 p.m. we arrived to retrieve the truck figuring it would be done.... and we're quite surprised to see no work had been started, because T**y still could not remove the lug nut covers..??? But they just thread off.. (Note the pictures) What..?? Quite admittedly my wife went quite Karen in their store .... Highly upset that she had waited 8 hours for a truck that was supposed to take 2 hours, and at this point they were going to close and could do nothing. But this is where the story turns around. Eager to make it right , staff offered to do the tires but could not promise they could get the alignment done before they closed. Of course this was unacceptable to my now highly disappointed wife.. "Why would I put new tires on a truck when the alignment is off and it's just going to wear them out twice as fast.?.!."...  well she had a good point. And obviously the manager , the sales associates , the girls at the counter , and even the customers still in the store all agreed .. she had a very valid point. Here is where Noah stepped in and made everything right.    Offering to make it right even at the cost of his employees staying late to be sure the job was done. At 6:30 p.m. 30 minutes after the store would have closed , we drove away with the new tires and the truck properly aligned. That is the best customer service I have ever seen ... a store having staff stay on overtime , just to make this situation right.... and be more worried about customer satisfaction then the cost of the labor of the men to do the work.!   well, THAT is hardly ever seen these days. I'm not sure what to say about T**y, other than I believe he needs a little more training for this job.  Quite contrary for Noah.. He calmed my wife down in just 10 minutes, kept his word, completed the job, and turned the whole situation around... if anybody at this location deserves a promotion it's Noah.. and my wife and I both support that decision.!

Dec 28, 2024 · Christopher Tompkins

Never go to Les Schwab tire they are horrible with horrible services. The first time I took my car to Les Schwab tires was to get tires and wheels put on. They put on my rear wheels and didn’t tighten the left driver side lug nuts that day my wheel fell off, causing me to get into an accident. Today I go to get a nail fixed in my tire that is covered under the warranty. They said they will not replace the tire because I did not follow the exact procedures even though the nails and the sidewall and unplaceable. I have quotes from other tire shop saying that it is unplaceable and they’re saying it’s fixable, which is dangerous Scam people and they still have not paid for my car to get fixed after causing an accident.

Dec 13, 2024 · Trenton Gelgand

Great customer service - great financing options. We'll definitely be back. Even with a delay in getting my tires from a different location - they made sure they got me taken care of the same day (and boy did I need it).

Nov 04, 2024 · Lindsey Turner

We couldn't be more disappointed with the service here. In my case my oil was changed and they caused a leak that they chose not to repair. I think they have a misguided policy that doesn't take into account the different service intervals for vehicle oil changes. They have come up with a policy, whereby if they make a mistake during an oil change, and that mistake results in an oil leak, they won't correct the mistake if the vehicle hasn't been back to their location within 5,000 miles or six months of the last oil change. In my case they cracked the oil filter housing on my Volvo and the leak didn't start happening until my vehicle had about 9000 miles post oil change at Les Schwab. The problem with such a policy is that it isn't explained to customers before service and it also isn't printed on any written agreements. Recommended oil service intervals for many vehicles are between 7,500 and 10,000 miles. So the bottom line is if you have a vehicle with a longer oil change interval do not take your vehicle to places like Les Schwab. Their policies, are not printed on their service agreements, only seem to exist verbally, and are just plain not customer friendly. Lesson learned, I thought that by taking my vehicle here I could start to save a little money on oil changes but in reality, with their policies that essentially force customers back to their service shops more frequently, there is no savings in the long run. You're better off getting your vehicle serviced at a shop that will explicitly state their policies and print them out for customer awareness.

Dec 13, 2024 · Luis Delgadillo

Went in for a low tire. They did a rotation. Went out the next morning and my low tire was FLAT! I asked them several time if they checked for a nail, they said there was no problem.

Dec 22, 2024 · M S

I set up an appointment two different weekends in a row. Dropped the vehicle off. Both times they called me within 20 minutes saying they weren't going to have time to work on it and just to pick it up. Horrible customer service. This was my first time every trying servicing with them I will never be back and will be telling everyone I know to take their business elsewhere. Very disappointed in them. On another note I took my truck to Ramona tire a few blocks up the road after picking it up at Les Schwab. No appointment and they squeezed it in and had it done within 40mins.

Apr 20, 2025 · Taran Knapp

I had something stuck in my tire. I took it to Les Schwab in Temecula. Customer service was excellent. They checked tire said it was not punctured and sent me on my way no charge. When I do get new tires this will be where I will get them.

Mar 14, 2025 · Sherry Velasquez