Leon's Auto Body & Sales LLC

Leon's Auto Body & Sales LLC, situated on County C in Kewaunee, WI 54216, USA, is a versatile automotive business that operates within the "Auto Repair Stations" platform category. This establishment is known for its dual focus on professional auto body repair and used car sales, while also providing mechanical services. You can reach them at (920) 388-0655, which serves as both their landline and mobile contact number.

The environment at Leon's Auto Body & Sales LLC appears to be focused on getting the job done efficiently, especially for auto body work. One customer praised the work done by "John" for fixing deer damage, stating the car "looks like new again" and that John "went above and beyond expectations to help me out, very professional." This suggests that for core auto body services, customers can expect high-quality workmanship and a professional approach. The business also notes that they use the latest equipment in a large, bright, and clean facility, and incorporate environmentally responsible practices where possible. They highlight that over 90% of their business comes from referrals, indicating a generally positive long-term customer base.

However, customer experiences can be varied. Another review pointed to issues with communication, repeated visits for a window repair that was "never fully fixed," and a dispute over a charge for a pre-sale inspection that the customer believed should have been free. This suggests that while some customers experience exceptional service, there might be inconsistencies in communication regarding pricing and the resolution of complex mechanical issues. A key takeaway is that transparency regarding charges and clear expectations is vital, especially for "free estimates."

Leon's Auto Body & Sales LLC provides a range of services designed to address various automotive needs, particularly specializing in collision repair and auto body work. As a NAPA AutoCare Center, they adhere to a strict Code of Ethics, pledging to perform high-quality diagnostic and repair services at a fair price, using quality NAPA parts, and employing ASE-certified technicians. Their core offerings include:

• Auto Body Repair: This is a primary focus, covering damage from accidents like deer collisions. Services include comprehensive collision repair, restoring vehicles to their pre-accident condition, and addressing cosmetic damage to make cars "look like new again." They are also certified ceramic coating and paint protection film installers.
• Mechanical Repairs: While auto body is highlighted, they also perform mechanical repairs. The positive review mentioning "Rick" as a trusted mechanic suggests a capability for general automotive servicing and troubleshooting. Specific mechanical services that a NAPA AutoCare Center typically offers include:
  • Engine diagnostics and repair
  • Brake system services
  • Suspension and steering repairs
  • Heating and cooling system repairs
  • Electrical system diagnostics and repairs
  • Preventative maintenance, such as oil changes and fluid checks
• Used Vehicle Sales: The "Sales LLC" in their name indicates they also engage in selling used vehicles, providing another avenue of service for the local community.
• Paint & Body Supplies: As a NAPA AutoCare Center, they likely have access to and utilize a wide range of paint and body materials, reflecting their specialization in this area.
• Other NAPA AutoCare Services: This affiliation implies access to various NAPA products and services, including popular replacement parts for brakes, exhaust, batteries, ignition, and engine components, as well as accessories, oils, chemicals, and tools.

Several features contribute to Leon's Auto Body & Sales LLC's position in the Kewaunee automotive market:

• Specialization in Auto Body: Their expertise in collision repair, evident from the positive feedback on deer damage repair, makes them a go-to for significant bodywork. They are proud to be a certified collision repair shop for many major automotive brands.
• NAPA AutoCare Center: This affiliation is a significant feature. It signifies a commitment to quality, backed by a nationwide warranty, and the use of quality NAPA parts. It also implies that they employ ASE-certified technicians, ensuring professional and skilled service.
• ASE Certified Technicians: The presence of ASE (Automotive Service Excellence) certified technicians ensures that the mechanics and body repair specialists have met industry standards for knowledge and skills.
• Family-Run Business Since 1978: This long history suggests deep roots in the community and an established reputation, with a stated priority of focusing on the customer. They emphasize that they hire only the best trained, most qualified, and experienced auto body technicians.
• Satisfaction Guaranteed: As part of their NAPA AutoCare Code of Ethics, they pledge dedication to customer satisfaction and provide a system for fair settlement of complaints.
• "Free Estimates" (with caveat): While advertising "free estimates," one customer's experience suggests this may be contingent on getting work done, which is an important clarification for potential customers.
• Used Car Sales: This diversified service offers convenience for customers looking to buy or sell vehicles, often in conjunction with repair needs.

Leon's Auto Body & Sales LLC utilizes several methods to promote its services, both explicitly and implicitly through its operational practices:

• NAPA AutoCare Affiliation: This partnership is a key promotional tool, offering the assurance of quality standards, a nationwide warranty (typically 24 months/24,000 miles on qualifying repairs), and the use of trusted NAPA parts. They also offer AutoCare Financing options.
• "Free Estimates": While the term requires clarification as noted by customer feedback, advertising free estimates is a common way to attract potential clients for initial assessment of repair needs.
• Emphasis on Referrals: Their claim that over 90% of their business comes from referrals is a strong testament to their perceived quality and customer satisfaction, serving as an organic, powerful form of promotion.
• Commitment to Customer Satisfaction: As part of their NAPA Code of Ethics, they pledge to be "dedicated to customer satisfaction," which aims to build trust and encourage repeat business.
• Online Presence and Blog: While specific real-time promotions for this Kewaunee location are not explicitly listed in the provided reviews, the existence of a broader "Leon's Auto Body" online presence often includes sections for "Monthly Deals" and informational blogs (e.g., "How To Fix A Hole In A Plastic Bumper"), which serve as promotional content. Customers would likely find current specials by checking their official website or contacting them directly.

In conclusion, Leon's Auto Body & Sales LLC on County C in Kewaunee, WI, positions itself as a comprehensive "Auto Repair Station" with a strong emphasis on auto body and collision repair, complemented by mechanical services and used car sales. As a NAPA AutoCare Center with ASE-certified technicians and a long history as a family-run business, they aim to provide quality work and customer satisfaction. While some customer experiences highlight areas for improved transparency, their overall focus on professional service and extensive repair capabilities makes them a significant resource for vehicle owners in the Kewaunee area.