Carter's Collision, LLC

Carter's Collision, LLC ico

(38 reviews)

Auto Repair StationsWisconsinKewaunee CountyKewauneeCounty Road B

Kewaunee County . Wisconsin

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Operating Hours

Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday Closed
Saturday Closed
Sunday Closed

Carter's Collision, LLC Introduce

Located at N 3050 Co Rd B, Kewaunee, WI 54216, USA, Carter's Collision, LLC stands as a dedicated and highly regarded establishment within the Auto Repair Stations category, with a specialized focus on collision repair and auto body services. This facility is a vital resource for vehicle owners in Kewaunee and the surrounding areas who find themselves in need of professional and reliable bodywork after an accident, whether minor or significant. You can reach them by phone at (920) 388-2950 or +1 920-388-2950.

Environment and Facility

As a collision repair center, Carter's Collision, LLC likely operates within a facility equipped to handle significant body damage. This typically includes a spacious workshop area with specialized tools for frame straightening, dent removal, painting, and reassembly. The environment would be organized to accommodate various stages of vehicle repair, from initial assessment to final detailing. While specific details about a customer waiting area are not provided, the high praise for their professionalism and customer service suggests a well-maintained and welcoming atmosphere where clients feel at ease discussing their vehicle's needs. The emphasis on professionalism implies a clean and orderly workspace, crucial for delivering high-quality repairs.

Comprehensive Services Offered

Carter's Collision, LLC specializes in the restoration of vehicles that have sustained damage from accidents, focusing on returning them to their pre-collision condition, both structurally and aesthetically. Their expertise lies in the intricate process of auto body repair. While not a general mechanical repair shop, their services are critical for maintaining vehicle integrity and safety after an impact. Key services offered would include:

  • Collision Repair: Comprehensive repair of vehicles involved in accidents, ranging from minor fender benders to major impacts. This includes assessing damage, repairing or replacing damaged panels, and addressing structural integrity.
  • Dent Removal: Expert removal of dents, whether from collisions, hail, or other impacts, using various techniques to restore the body's original shape.
  • Paint Repair and Matching: Precision paint matching and application to seamlessly blend new paint with the existing finish, restoring the vehicle's appearance. This often involves state-of-the-art paint booths and color-matching technology.
  • Frame Straightening: Utilizing advanced equipment to restore a vehicle's frame to its factory specifications, which is crucial for vehicle safety and performance after a significant impact.
  • Part Replacement: Sourcing and installing genuine or high-quality aftermarket parts to replace damaged components.
  • Auto Body Restoration: Beyond accident repair, they may also handle restoration projects or address rust and cosmetic issues to enhance a vehicle's overall appearance and longevity.
  • Deer Impact Repair: As highlighted by a customer review, they are adept at handling damage resulting from collisions with animals, which is a common occurrence in many rural areas.
  • Insurance Claim Assistance: Guiding customers through the often complex process of filing and managing insurance claims related to collision repairs, working directly with insurance companies to ensure a smooth process.

Their ability to tackle challenges like a rusted-out muffler on a Ram truck, as mentioned by a customer, demonstrates their versatility and commitment to ensuring the vehicle is fully functional and safe.

Distinguishing Features and Customer Focus

Carter's Collision, LLC distinguishes itself through several exemplary qualities that consistently earn them high praise from their clientele:

  • Outstanding Workmanship: Customers repeatedly commend the "outstanding job" performed on repairs, indicating a high level of skill and attention to detail in their bodywork. The ability to return vehicles to their pristine condition, as noted with the Ram truck, is a significant strength.
  • Professional and Helpful Staff: The team at Carter's Collision is described as "very helpful and professional." This extends beyond technical expertise to include clear communication and a supportive attitude, which is especially important during the stressful period following an accident.
  • Timeliness and Efficiency: A key feature is their ability to complete repairs "in a timely manner." For instance, they were able to assess and repair a vehicle on the same day for an out-of-town visitor, showcasing their efficiency and commitment to minimizing customer inconvenience.
  • Above and Beyond Service: One heartwarming review highlights their exceptional customer care. When a daughter's truck was repaired after a deer hit, the team went out of their way to "salvage and even clean up" a special train whistle. This attention to unique, personal requests demonstrates a deep commitment to customer satisfaction and a personal touch that builds strong loyalty.
  • Problem-Solving Approach: Their willingness to take on various types of damage, from rusted mufflers to deer impacts, indicates a flexible and capable approach to diverse repair needs.
  • Trust and Reliability: The consistent positive feedback suggests that customers trust Carter's Collision to deliver high-quality, honest service. This is particularly valuable in the collision repair industry, where customers often rely heavily on the expertise of the shop.
Promotional Information

While specific ongoing promotional campaigns are not explicitly detailed, the most compelling "promotional information" for Carter's Collision, LLC comes directly from their satisfied customers. The glowing reviews serve as powerful testimonials to their quality of work and customer service. Businesses specializing in collision repair often rely heavily on word-of-mouth referrals from insurance companies and previous clients, as well as their reputation for efficient and high-quality work. Their consistent delivery of timely, professional, and thorough repairs, coupled with their willingness to go the extra mile for unique customer needs, naturally promotes their services within the community. For anyone in Kewaunee, WI, facing the aftermath of a vehicle collision, Carter's Collision, LLC's strong track record and customer endorsements make them a highly recommended choice for reliable and empathetic auto body repair.

Carter's Collision, LLC Photos

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Carter's Collision, LLC Customer Reviews

Thank you so much to Carter Collison and their team. They did an outstanding job on repairing our Ram truck. The staff was very helpful and professional. Was completed in a timely manner. Very, very pleased!

Jan 07, 2025 · Sharon Lamal

my daughter hit a deer and was well taken care of. there was a special request she made about a train whistle and they made sure to salvage it and even clean it up!! thank you carter collision for taking care of Savannah.

Nov 23, 2021 · tracy brunette

I am so impressed with Carter’s. The work they did was incredible and they managed to even get it done ahead of schedule. Their responses were great, the customer service was on point and most of all from what I can tell the work exceeded what I expected. I hope everyone stay safe on the road and avoid accidents as much as possible. but if it does happen, I sincerely recommend going here.

Oct 11, 2023 · Kenny Pinchart

While they do good work the professionalism here is lacking. Customer service goes a long way and despite being a customer for years I will never bring a vehicle back for any type of work. The "office staff" could learn a thing or two about being polite and allowing a customer to voice concerns instead of being defensive and argumentative and not allowing a word in edge wise. Disappointed to say the least. In response to the company's rebuttal. We were not seeking any financial compensation but you would not know that as you did not allow a word in to get to that point. We were also told tapes would be pulled by your husband to prove the "approach" and tone used by the person that came into discuss the issue and that a conversation would be had afterwards. Yet here we are about a week later no call and no conversation has occurred. Assuming after your husband viewed the tapes he realized who actually had the tone in the situation. And yes, the vehicle is an older model with higher miles. Should those customers not be treated with the same dignity and respect as someone driving a newer model? Again we were not seeking compensation. We were attempting to inform your company of the issue which absolutely was caused at your location. We agreed on site to your husband that we should have brought it back the next day and didn't argue that point at all but again we were not heard due to way you escalated it before a conversation could have even been had with someone that knew what was going on. You set the tone prior to even allowing the individual to speak to someone that would understand the electrical components to the vehicle. Your customer service is subpar. Many others that have worked with you attest to the same. Take care. You have enough business that a family of loyal customers means nothing to you and we are more than ok with that.

Apr 09, 2024 · Michelle

Amazing job!! Super FAST!!! A deer hit me & once they got the parts I had my vehicle back in no time at all!!! Highly Highly recommend!! Friendly Amazing service too!! They actually care about their customers as well!! Thanks so much!!

Feb 06, 2023 · michele Wachowski