Laurel Automotive

Welcome to Laurel Automotive, a reputable auto repair station situated at 1960 Laurel Lindale Rd, New Richmond, OH 45157, USA. As a key player in the local automotive service industry, Laurel Automotive is dedicated to providing high-quality vehicle maintenance and repair. They can be reached by phone at (513) 449-4686 or mobile at +1 513-449-4686.

Operating within the "Auto Repair Stations" category, Laurel Automotive offers a range of services designed to keep vehicles running smoothly and safely. Their focus is on general automotive repair and diagnostics, catering to a wide array of car issues. The provided customer reviews strongly emphasize the expertise and integrity of their mechanics, particularly Chris, highlighting their ability to quickly identify and resolve problems.

While specific visual details of Laurel Automotive's premises are not extensively available, as a NAPA Auto Care Center, it adheres to certain standards of professionalism and equipment. NAPA Auto Care centers are typically well-organized facilities equipped with the necessary tools and diagnostic technology to perform a variety of automotive repairs. This includes equipment for engine diagnostics, brake services, exhaust system repairs, and more. A clean and efficient workshop environment is generally a hallmark of such establishments, ensuring that work is performed effectively and safely. The emphasis is on functionality and providing a suitable environment for skilled technicians to operate, aiming to provide a reliable and trustworthy experience for customers bringing in their vehicles.

Laurel Automotive, as a comprehensive "Auto Repair Station," offers a broad spectrum of services to address various vehicle needs. Based on the customer feedback and the general offerings of NAPA Auto Care Centers, their services would typically include:

• Diagnostic Services: As evidenced by a customer's experience where "Chris solved the problem in 5 minutes," Laurel Automotive excels in quickly and accurately diagnosing vehicle issues, even those that might initially appear complex. This involves using specialized equipment to pinpoint problems in the engine, electrical system, and other vehicle components.
• General Mechanical Repairs: This encompasses a wide range of repairs from engine work, transmission services, and suspension issues to heating and air conditioning system repairs. They are equipped to handle routine maintenance and more complex mechanical failures.
• Brake Services: Comprehensive brake inspections, pad and rotor replacement, brake fluid flushes, and repair of anti-lock braking systems (ABS).
• Tire Services: Including tire repair (such as valve stem replacement, as highlighted in a review), tire rotation, balancing, and potentially new tire sales and installation. The instance of a free valve stem replacement for an emergency flat demonstrates their commitment to customer care and immediate assistance.
• Fluid Services: Oil changes, transmission fluid flushes, coolant system services, and other essential fluid maintenance.
• Battery Services: Testing, replacement, and related electrical system checks.
• Exhaust System Repairs: Addressing issues with mufflers, catalytic converters, and exhaust pipes.
• Preventive Maintenance: Offering scheduled maintenance services to help prevent future problems and extend the life of a vehicle.

As a NAPA Auto Care Center, Laurel Automotive pledges to perform high-quality diagnostic and repair services at a fair price, using quality NAPA parts. They also commit to employing ASE-certified technicians, ensuring that their staff possesses recognized expertise in automotive service.

The standout feature of Laurel Automotive, as resoundingly echoed in customer reviews, is their exceptional staff and customer-centric approach. "Chris is an extremely knowledgeable mechanic, a gentleman, and scholar," one review states, highlighting not just technical skill but also professionalism and courtesy. This level of knowledge is crucial for quickly and accurately diagnosing problems, saving customers time and money, as seen in the five-minute problem resolution that prevented an unnecessary tow.

Another prominent feature is their willingness to go the extra mile and provide assistance, even in emergencies. The review mentioning a "flat and it was an emergency" and how "they replaced my valve stem for free" speaks volumes about their commitment to community and customer welfare. This demonstrates a rare level of goodwill and a focus on solving the customer's immediate need rather than just maximizing profit. Such acts of kindness foster immense loyalty and trust, transforming a simple repair into a "amazing people" experience.

Being a NAPA Auto Care Center also implies several key features. This affiliation means they adhere to a strict Code of Ethics, which includes a pledge to be dedicated to customer satisfaction, exercise reasonable care for customer property, and provide a system for fair settlement of complaints. The employment of ASE-certified technicians further assures customers of competent and professional service, a significant feature for any auto repair station.

While specific flash sales or discount codes for Laurel Automotive were not detailed in the provided information, their most potent promotional aspect is their stellar reputation for integrity, expertise, and customer service. The customer reviews act as compelling testimonials, far more effective than traditional advertising. The story of Chris solving a perceived major problem in five minutes, and the free emergency valve stem replacement, are powerful anecdotes that showcase their value proposition: reliable, honest, and efficient automotive care with a strong emphasis on customer well-being.

As a NAPA Auto Care Center, Laurel Automotive implicitly promotes its commitment to quality parts (NAPA parts) and certified technicians. This partnership provides a national warranty on repairs, which is a significant promotional benefit, offering customers peace of mind regardless of where they travel. The NAPA Auto Care network also often provides financing options and special deals, which, while not specifically mentioned for Laurel Automotive, are generally available through the affiliation.

For local users in New Richmond, OH, Laurel Automotive presents itself as a highly trustworthy and competent option for all their automotive repair needs. Their unique blend of technical mastery, exemplified by Chris's diagnostic prowess, and genuine human kindness, as demonstrated by their emergency assistance, sets them apart. They offer not just car repair but a reliable and positive customer experience, making them a highly recommended choice for anyone seeking dependable service in the area.