L & L Auto Parts, Inc

Welcome to L & L Auto Parts, Inc, located at 1019 Long Branch Rd in Grover, North Carolina. Operating within the platform category of Auto Repair Stations as a provider of goods, L & L Auto Parts, Inc appears to be an auto parts store offering a variety of new and used automotive components. Based on the limited customer feedback available online, it's evident that experiences can vary significantly when dealing with this establishment. While one customer reported a positive experience with used parts, another detailed a highly negative encounter related to an engine purchase.

Based on the reviews, the environment of L & L Auto Parts, Inc seems to have both a customer-facing area and a "pull it yard" section, although the latter is not directly accessible to customers. One positive review mentions waiting in a "nice air conditioned room" while parts were retrieved, suggesting a comfortable waiting area for customers. The existence of a "pull it yard" implies a large inventory of vehicles from which used parts are sourced. However, the negative review doesn't provide details about the store's environment but focuses on the transaction and the quality of the engine received.

L & L Auto Parts, Inc appears to offer a range of auto parts, both new and used, catering to different customer needs and budgets. Based on the customer reviews, the services and goods provided include:

• Used Auto Parts: The positive review explicitly mentions purchasing a used side mirror in "great condition" from what seems to be their "pull it yard" inventory. This suggests that L & L Auto Parts, Inc specializes in sourcing and selling used auto parts.
• Engine Sales (with potential issues): The negative review details the purchase of an engine. This indicates that L & L Auto Parts, Inc offers engines for sale, although the experience described raises serious concerns about the quality and the handling of issues related to faulty engines. The mention of a "core charge" also suggests they deal with parts that have a recyclable core component.
• Parts Retrieval Service: For customers seeking used parts from their "pull it yard," L & L Auto Parts, Inc seems to offer a service where they retrieve the required parts, as the positive reviewer did not have to navigate the yard themselves.

The features of L & L Auto Parts, Inc, as gleaned from the limited and contrasting customer experiences, include:

• Inventory of Used Vehicles (Pull It Yard): The presence of a "pull it yard" suggests a substantial inventory of vehicles from which used parts are salvaged. This can be a cost-effective option for customers seeking specific parts.
• Parts Retrieval by Staff: A notable feature from the positive review is that customers might not need to enter the "pull it yard" themselves; instead, staff can retrieve the needed parts. This offers convenience and saves customers time and effort.
• Air Conditioned Waiting Area: The positive reviewer mentioned a "nice air conditioned room" for waiting, indicating a degree of comfort for customers while their parts are being sourced.
• Potential Issues with Engine Quality (Negative): The negative review raises significant concerns about the quality of engines sold, with the customer reporting receiving a "Locked Up" engine.
• Poor Handling of Returns and Core Charges (Negative): The same negative review details difficulties in obtaining a refund for a faulty engine and the return of a core charge, indicating potential issues with their customer service and return policies.
• Extended Wait Times (Negative): The negative reviewer also mentioned that the item took "way longer than they said to bring," suggesting potential inefficiencies in their processes.
• Lack of Guarantee on Engine Quality (Negative): The statement "they couldn't guarantee ah good engine I needed" in the negative review is a crucial point for customers considering purchasing major components like engines from this store.

Currently, there is no positive promotional information available for L & L Auto Parts, Inc based on the provided customer reviews. Auto parts stores sometimes offer promotions such as discounts on specific parts, seasonal offers, or deals on bulk purchases. However, given the starkly contrasting experiences reported by the two reviewers, it would be prudent for potential customers to inquire directly about any guarantees, return policies, and the quality of parts, especially for major components like engines, before making a purchase. It would also be wise to compare prices and policies with other auto parts stores in the Grover, NC area.

For local users in Grover, NC, L & L Auto Parts, Inc is an auto parts store located on Long Branch Rd that offers both new and used automotive components. The existence of a "pull it yard" suggests a potentially large inventory of used parts that could be a cost-effective solution for some repairs. A reported feature is that staff may retrieve these parts for you, and there is an air-conditioned waiting area. However, it is crucial to consider the significant negative feedback regarding the sale of a faulty engine, difficulties with returns and core charges, extended wait times, and a lack of guarantee on engine quality. This negative experience should give potential customers pause, especially when considering purchasing major mechanical components.

If you are considering purchasing auto parts from L & L Auto Parts, Inc, particularly a major component like an engine, it is strongly recommended that you proceed with caution. Inquire in detail about their guarantees, return policies, and the process for handling faulty parts. It would be beneficial to get these policies in writing if possible. For used parts, especially those retrieved from the "pull it yard," ensure you thoroughly inspect the parts before purchasing. While one customer had a positive experience with a used side mirror, the severe issues reported by another customer regarding an engine cannot be ignored. Local users may want to weigh the potential cost savings of used parts against the risk of receiving a faulty item and the reported difficulties in resolving such issues. It would be wise to compare L & L Auto Parts, Inc with other auto parts suppliers in the Grover area to ensure you receive quality parts and reliable service.