Koeppel Hyundai Service & Parts

I had a very disappointing experience at Koeppel Hyundai’s service department. I brought my car in for service and specifically asked the technicians to check my driver’s side tire, as it was losing air even after being refilled. They informed me that there was a nail in the tire, claiming it was on the sidewall, and said the tire could not be repaired and needed to be replaced. During the service, they rotated my tires but failed to notify me how the tires were rotated, leaving me unaware that the tire with the nail was moved to the passenger side. To make matters worse, there was no debrief after the service to explain their findings or what was done to my vehicle. Fortunately, they didn’t have my tire in stock, so I sought a second opinion from Pep Boys. To my surprise, the technician showed me that the tire with the nail was now on the passenger side (due to the rotation) and that the nail was clearly in the tread, not the sidewall. They were able to patch the tire without issue. I’ve attached a picture of the nail for reference—it’s obvious that it could be patched. I’m incredibly frustrated with the misdiagnosis and lack of communication from this dealership. They nearly scammed me into buying a new tire unnecessarily. This experience has shaken my trust in their service, and I will not be returning. I strongly advise others to double-check their work or get a second opinion before proceeding with any costly repairs here.

Dec 14, 2024 · Marisa Mobilia

I brought my car in 5 days ago for service, and the entire experience has been a nightmare. First, there was absolutely no communication from their side during the entire period. I had to keep following up to get any updates, which is unacceptable. To make matters worse, they didn’t provide me with a loaner car, leaving me stranded without a vehicle for five days. After all this inconvenience, I was finally told that the issue was just a battery! How does it take five days to diagnose and replace a battery? This level of inefficiency and lack of professionalism is shocking. I trusted Koeppel Hyundai for quality service, but this experience has left me questioning whether I’ll ever return. If you value your time and peace of mind, I suggest looking elsewhere.

Jan 07, 2025 · Sales

TLDR: Rude, unhelpful, waste of time and money, no communication 2021. I brought my car in for a recall and also noted I wanted my battery checked as my vehicle had died randomly. They said my car was perfectly fine and passed a multipoint inspection. I pressed for any more info and he got agitated and repeated it was fine. Spoiler: The battery problem continued. Brought my car in a few times over the years for oil changes etc. The wait time is ridiculous and the communication is always poor. I gave up waiting after 3 hours and took an hour train home. No one called me till the end of the day and I had to pay an $80 uber to get to back before they closed. My car again passed a multipoint inspection. Spoiler: The battery problem continued. Nov ‘23: Brought car in for recall. Also noted my car was still having problems, but more frequently. I got lucky and it happened right in front of them. I said it’s a loose wire or something with the battery and they wouldn’t listen. They instead recommended an engine clean because they saw rat hair. It took all day again. They said my car passed a multipoint inspection, they did some computer things, and it was fixed. Additionally, there was a miscommunication when I said I wanted a spare key, just the key. They quoted me for the key $50, key cut $60, fob around $200, and programming around $200. So I said I will just take the basic key. No one informed me it would be just the metal part with no top to grip, only that ‘it would look different”. I called on the following Monday and left voicemails. No one returned my calls. I emailed. No one returned my emails. Even trying to call can be annoying because sometimes the operator hangs up on you instead of transferring you. Dec ‘23: My cars battery problem was getting worse. I scheduled online for Saturday 8 am, called to confirm, and again emailed the manager. 7:45 I was already on my way. They called and told me they could not do diagnostics on a weekend and I needed to bring it in on a weekday. I said why did no one tell me and she said I did the appointment online. I told her I had called and emailed. She replied ‘sorry’ and scheduled me for Monday. Monday arrived. I finally spoke to the manager Christine who said she had not received any email or voicemails. She said ‘sorry’ on cue with no actual meaning like it was programmed in. She read all my previous appointment history and said they had not dealt with my problem before. I said well then either they lied about battery tests, did not perform multi point inspections, or didn’t keep correct maintenance logs. I then asked about a loaner car because of the situation they had put me in. I use my car for work hence why I always bring it in on a weekend. I would have coordinated time off with bringing my car in, instead I lost work. They had first said they didn’t have loaner cars at all and then changed their story to ‘all the loaner cars were out’. She also said sorry I was out of luck about my key but they could give it to me at cost, $375, not including the $100 I already paid. After dropping it off first thing, no one called about status update all day. I called eod and they said they would be starting on my car soon. Tuesday. I called for a status update and they said they hadn’t started on my car yet. My representative was out and the manager wasn’t in at that moment. Manager texted me hours later ‘no diagnostic results yet’. Wednesday morning. I called for an update and I was sent to voicemail. I finally get a call later that they had been full and hadn’t been able to start on my car earlier. They said it was a ‘loose battery’, they are done, and I can pick it up. (Why let me drop it off if you can’t work on it?) They said they found nothing else wrong, it passed a multipoint inspection, and to ‘not put it on battery mode because it could be draining the battery’. (Even though all battery tests have shown it’s great.) Sigh. We will see if the ‘loose battery’ was indeed the problem but my hopes aren’t high.

Dec 20, 2023 · Scarlett Clark

I've had outstanding service with my 2007 Tucson every time I bring my car in I'm in an out within 1-2 hours, I could not ask for a more respectful and helpful crew of employees. The waiting room could use a bit of help with the lack of amenities such as waters, cups for coffee and etc. When I last brought my car in I had to walk a few blocks for some food/water which wasn't and issue because by the time I was back my car was ready to go. Overall the service department was by far the best in queens being that there are select few that are alike Koeppel.

Jul 25, 2024 · mike kemmett

I advise you to take your vehicle elsewhere. They absolutely trashed my vehicle. Specifically, my glove compartment was broken. There was additional scratches on my car (take pictures of your car before you drop off your vehicle, if you decide to bring your car here at the last resort). Despite admitting their wrongdoings, they (especially the service manager, Christine) were very discourteous and unapologetic (a sarcastic apology is unacceptable) and informed me to never come back. Ha, please I would NEVER trust this dealership with my car. It’s absolutely appalling and unprofessional that a MANAGER would speak in this manner instead of reconciling the situation. Under her poor leadership, this is why this dealership operates this way. Reported to corporate for unprofessionalism, negligence (damaging my car), and incompetence (misinformation). To note, I was not the only person experiencing these issues at this dealership. Many customers overheard my conversation and also shared similar experiences (it appears that folks simply bring their vehicle here due to convenience… the other Hyundai dealership is located a few miles away)

Jun 28, 2023 · HA NA

THE ABSOLUTE WORST SERVICE CENTER IN THE TRI STATE AREA. If I could give ZERO stars I would. My car was towed there on Monday evening after 3 different warning symbols showed up on my dashboard. I called first thing Tuesday morning and the not so bright girl who answered the phone basically said "your car isn't here, you have to go find it". I then called the Sales office and a nice guy by the name of Perell helped me & confirmed my car was in fact in Koeppels lot. So right there, I knew with this girl I was in for some issues....lazy! After a few hours, I get a call from someone named Evelyn who tells me my car won't even be looked at until the following Monday because they're backed up with"diagnostic issues" . Then she puts some guy on who says he's the Assistant Manager, Byron, who insists my car won't be looked at until Monday. I said to him if I go on your website and make an appointment and choose "wait" for Wednesday morning, my car still won't be looked at? He said no it wont. So then I asked what are my options? Leave it there & let it sit for the week or pick it up & take it somewhere else, he said that's up to you. I said no problem & hung up. The following day, on Wednesday morning, my husband calls and speaks to someone about at least getting a loaner (because no one else offered). She says I'll locate one & call you back, surprise surprise she never called back. Thursday morning my husband calls again and this liar Byron says "your wife told me she was picking it up, so it never went into service and we have to start the whole process again from scratch". #1, I never said I was picking up the car, I asked what my options were. #2, If I was picking up the car, why would we be inquiring about a loaner vehicle? #3 There was no process to start from scratch because initially on Tuesday, Evelyn told me it wasn't even going to get looked at until the following Monday. So I don't know why he's telling my husband the process had to start from scratch and put it back into service when it never even was in service to begin with! My husband hangs up the phone with Byron, he calls me, tells me what this liar said and I immediately go to Koeppel to pick up my car. It took 4 people before I finally get someone to get my car....and this guy has the balls to say "oh I just spoke to your husband" I said yeah I know I want my keys & my car. He's lucky I didn't make a scene and call him out to his face for lying to my husband. The driver brings my car over & guess what, not one single warning light on my dashboard! Had anyone had the brains to do their jobs, they would have noticed maybe on Tuesday or Wednesday that my car didn't need to be serviced after all...but that's what happens when you have incompetent people working behind a desk. All it took was 5 minutes to turn on the car to see if the warning lights were still on....unbelievable! The amount of stress and aggravation I had for 3 days from dealing with these people is absurd. DO NOT BRING YOUR CAR TO KOEPPEL HYUNDAI FOR SERVICE. They scam you, they lie, they're lazy and they DO NOT care about Hyundais customers. The only person who was helpful was Perell and I hope Koeppel realizes they have staff in their service department who lie & jerk customers around.

May 08, 2025 · Melissa A

Toor my car for maintenance and recalls check ups, check in process was very detailed and focused on our needs, the services took hours and they dont offer uber or pick up drop off like others, but our car was fixed and they were very informative.

Mar 30, 2025 · Vianna Nunez Rosario