Kocourek Ford Service

For Ford vehicle owners and other drivers in Wausau, Wisconsin, and the surrounding areas, Kocourek Ford Service, located at 2727 N 20th Ave, Wausau, WI 54401, USA, operates as a dedicated service center within the Auto Repair Stations platform category, associated with the Kocourek Ford dealership. As an authorized service center, it is expected to provide specialized maintenance and repair services for Ford vehicles, along with general automotive services for other makes and models. Understanding the environment, services, features, and customer experiences at Kocourek Ford Service is crucial for local users when deciding where to take their vehicles for care. This introduction aims to provide an objective overview based on recent customer reviews available online, highlighting both positive and negative feedback to offer a balanced perspective.

As a dealership service center, Kocourek Ford Service likely operates in a facility that adheres to Ford's standards, potentially offering a comfortable waiting area, certified technicians trained on Ford vehicles, and access to genuine Ford parts. Dealership service centers often boast advanced diagnostic equipment specifically designed for the vehicles they represent. While the positive review mentions a helpful and accommodating team, the negative review points to concerns about the cost of diagnostics and additional fees. Therefore, while the environment may be professional and well-equipped, it's essential for customers to be aware of potential pricing structures and service charges.

As a full-service auto repair station associated with a Ford dealership, Kocourek Ford Service likely offers a comprehensive range of services, including:

• Routine Maintenance: Oil changes, tire rotations, fluid checks, filter replacements, and other scheduled maintenance services to keep vehicles running smoothly.
• Warranty Repairs: Handling repairs covered under Ford's manufacturer warranty for Ford vehicle owners.
• Diagnostic Services: Utilizing specialized tools and expertise to identify the cause of vehicle malfunctions. The negative review highlights a specific instance of a paid diagnostic service.
• General Automotive Repairs: Addressing a wide range of mechanical and electrical issues, including engine repair, transmission service, brake repair, exhaust system work, and more, potentially for all makes and models.
• Parts Replacement: Offering and installing genuine Ford parts for Ford vehicles and potentially aftermarket parts for other makes. The negative review mentions the cost of a battery and labor for replacement.
• Customer Support Services: Including services like courtesy transportation or loaner vehicles, although these are not explicitly mentioned in the provided reviews. The positive review does mention a ride to another rental car company, indicating some form of customer assistance.

It is important for local users to inquire about the specific services offered for their vehicle's make and model, as well as any associated costs.

The customer reviews for Kocourek Ford Service present a mixed picture of their features. One positive feature highlighted is the exceptional customer service provided in certain situations. The review detailing the rental car breakdown praises the team for going "above and beyond" to help, even providing a ride to another rental agency. The reviewer specifically mentions "friendly, courteous service" and highly recommends the dealership. This suggests that Kocourek Ford Service has the potential to provide excellent support and care, particularly in challenging situations.

However, a significant concern is raised in the negative review regarding the cost of diagnostic services and additional fees. The customer was charged $150 for a diagnostic that only identified a needed battery replacement. They were then quoted an additional $80 for labor to install a $180 battery, along with a $10 "Shop Supply fee." This customer felt that the diagnostic fee was excessive and was not willing to be adjusted, leading to strong dissatisfaction and a perception of "thieving practices." This feedback indicates a potential issue with transparency in pricing or the perceived value of their diagnostic services and additional charges.

Currently, there is no explicit promotional information available for Kocourek Ford Service in the provided text. Dealership service centers may offer various promotions throughout the year, such as discounts on specific services, seasonal maintenance packages, or coupons for oil changes or tire rotations. Local users are advised to check the Kocourek Ford dealership's website or contact the service center directly to inquire about any current specials or promotions.

Based on the contrasting customer reviews, local users considering Kocourek Ford Service should be aware of the following potential aspects:

• Potentially High Diagnostic Costs: Be prepared for a potentially significant charge for diagnostic services, even for seemingly straightforward issues. It may be prudent to inquire about diagnostic fees upfront.
• Labor and Parts Pricing: Compare the quoted prices for parts and labor with independent repair shops to ensure they are competitive. The negative review suggests that battery replacement costs might be higher.
• Additional Fees: Be mindful of potential "Shop Supply fees" or other miscellaneous charges that may be added to the final bill. Inquire about all potential fees before agreeing to service.
• Variable Customer Service Experience: While some customers report exceptional and helpful service, others have expressed strong dissatisfaction with pricing and billing practices. The experience may vary depending on the specific situation and the personnel involved.
• Expertise with Ford Vehicles: As a Ford dealership service center, they likely have specialized knowledge and tools for servicing Ford vehicles, which can be an advantage for Ford owners.

In conclusion, Kocourek Ford Service in Wausau, WI, offers the services of an authorized Ford dealership service center. While one customer reported an exceptionally positive experience with helpful and courteous service during a breakdown, another expressed significant dissatisfaction with the cost of diagnostics, labor for a simple battery replacement, and additional fees. Local users considering Kocourek Ford Service should weigh these contrasting experiences. Ford owners may find their expertise with the brand beneficial, but it is advisable for all customers to inquire about diagnostic fees, parts and labor costs, and any potential additional charges upfront to ensure transparency and avoid unexpected expenses. Checking for any available service promotions directly with the dealership may also be beneficial. The mixed feedback suggests that while Kocourek Ford Service has the potential to provide excellent customer care, their pricing structure for certain services may be a point of concern for some customers.