Kocourek Ford Collision

Kocourek Ford Collision, located at 2727 N 20th Ave, Wausau, WI 54401, USA, stands as a prominent "Auto Repair Station" within the local community, dedicated to providing a wide range of services for vehicles that have sustained damage, particularly after collisions. As part of the larger Kocourek Automotive group, this facility aims to deliver a comprehensive and reassuring experience for vehicle owners in need of restoration.

While specific detailed descriptions of the waiting area or shop floor environment are not extensively advertised, Kocourek Ford Collision operates as a professional auto body shop. As a Ford Certified Collision Center, it is expected to adhere to certain standards of cleanliness, organization, and equipment necessary for modern vehicle repair. The facility is strategically located within the Kocourek Automotive campus, suggesting an integration with other Kocourek dealerships, which typically feature well-maintained grounds and customer-oriented spaces. The focus on a smooth customer experience indicates that efforts are made to create a comfortable and efficient environment for those bringing their vehicles in for repair.

Kocourek Ford Collision specializes in bringing damaged vehicles back to their pre-collision condition. Their core services, as highlighted, include:

• Dent Repair: Addressing minor to significant dents on vehicle body panels.
• Body Repairs: Comprehensive restoration of structural and aesthetic damage to the vehicle's body. This can range from minor fender benders to more extensive reconstruction after a severe accident.
• Auto Glass Repair & Replacement: Repairing or replacing damaged windshields, side windows, and rear windows.
• Frame Straightening: Utilizing specialized equipment to restore a vehicle's frame to factory specifications after impact.
• Paint Matching and Refinishing: Ensuring that repaired areas seamlessly blend with the vehicle's original paintwork, often utilizing advanced color-matching technology.
• Working with Insurance Companies: A key feature of their service is assisting customers in navigating the often complex insurance claim process. They aim to make this aspect as convenient and painless as possible for the vehicle owner.

A significant emphasis is placed on the use of Original Ford Parts (OEM parts) for Ford and Lincoln vehicles. This commitment is highlighted as a crucial factor in ensuring the vehicle's fit, finish, quality, durability, and optimal safety and performance, especially concerning advanced driver-assist systems. While insurance companies may suggest aftermarket or salvaged parts to cut costs, Kocourek Ford Collision asserts the customer's right to choose the type of parts used and encourages the use of OEM parts.

• Ford Certified Collision Center: This certification signifies that Kocourek Ford Collision meets specific, rigorous standards set by Ford for collision repair. This includes access to specialized training, tools, and OEM parts, ensuring that repairs are performed with precision and adhere to factory tolerances. This certification aims to guarantee that the vehicle is restored to its pre-collision condition, maintaining safety and performance.
• Expert Body Shop Repair Staff: The professionals at Kocourek Ford Collision are described as being trained to fix Ford and Lincoln cars, trucks, or SUVs to look and run like new. This suggests a team with specialized knowledge and experience in handling these specific makes.
• Customer Rights Advocacy: Kocourek Ford Collision informs customers of their rights regarding collision repair, including the right to choose their preferred collision center and the type of parts used. They also state that customers do not have to release their vehicle to the collision center until they are ready for the repair process to begin.
• Comprehensive Ford Collision Guide: To further assist customers, they offer a comprehensive Ford Collision Guide, which aims to make the collision and repair experience less stressful.
• Part of Kocourek Automotive Group: Being part of a larger automotive group, Kocourek Ford Collision likely benefits from shared resources and a broader commitment to customer satisfaction across various automotive needs, from sales to service. The Kocourek Automotive group also mentions community involvement through the Kocourek Kids Foundation.
• Vehicle Service Agreements: While not strictly a collision service, Kocourek Ford also offers Vehicle Service Agreements and protection packages like Simonize® GlassCoat® and Titanium Plus. These are designed to protect a vehicle's appearance, interior, and resale value, providing peace of mind against potential repair expenses and maintaining the vehicle's aesthetic condition.

While specific promotional offers for collision repair services are not consistently highlighted as separate, ongoing campaigns on their publicly available information, Kocourek Ford, as a dealership, often has service and parts specials. These may include:

• Tire Rebates and FordPass® Rewards Bonus Points: Promotions on tire purchases from various brands, often including rebates or bonus points that can be used for future services or parts. These are general service promotions, not exclusive to collision repair, but relevant to overall vehicle maintenance.
• Ford Military and First Responder Tire Discount Program: A specific discount program for eligible military personnel and first responders on qualifying tire purchases and installation.
• Competitive Pricing: The dealership often emphasizes competitive pricing for service and parts, and will reportedly beat competitor prices on certain items.
• Service Coupons: From time to time, general service coupons for maintenance, parts, or accessories may be available, which could indirectly benefit customers seeking comprehensive vehicle care post-collision.

Customers are generally encouraged to visit the Kocourek Ford website or contact them directly via phone at (715) 298-3673 for the most current information on services, features, and any available promotions for their collision repair needs. The emphasis on customer satisfaction and a streamlined repair process forms the core of their promotional message, aiming to alleviate the stress associated with vehicle damage.