Ken's Service

For local users in Albert Lea, Minnesota, Ken's Service, located at 226 E Clark St, Albert Lea, MN 56007, USA, operates within the Auto Repair Stations category, offering a range of automotive services. Based on recent customer feedback available online, experiences with Ken's Service appear to be mixed, with notable concerns raised regarding pricing for certain repairs and challenges in contacting the shop via phone. This introduction aims to provide an objective overview of Ken's Service based on these recent reviews, highlighting both potential service offerings and areas where customer experiences have varied.

Information regarding the environment of Ken's Service is not detailed in the provided reviews. Typically, an auto repair station would include service bays equipped for vehicle maintenance and repair, a customer waiting area, and office space for administrative functions. The overall environment would likely be geared towards facilitating automotive service. However, without specific descriptions from customers, it is difficult to provide a detailed account of the physical premises of Ken's Service.

Based on the limited customer feedback, Ken's Service appears to offer general automotive repair services, as indicated by the mention of a hub assembly replacement. This type of repair suggests that they are equipped to handle mechanical work beyond basic maintenance. Additionally, one review specifically mentions that Ken's Service provides monthly calibration for alcohol interlock devices. This indicates a specialized service that caters to individuals required to use such devices. While these are the only specific services mentioned in the reviews, it is reasonable to infer that Ken's Service likely offers other common auto repair and maintenance services, such as oil changes, brake services, tire rotations, and more comprehensive mechanical repairs. However, the available reviews do not provide a complete list of their service offerings.

The recent customer reviews highlight both positive and negative aspects of Ken's Service. One significant concern raised is regarding the pricing of a hub assembly replacement. The reviewer stated that the cost charged was "damn near $600," with the part itself costing "a little over $100." This led the customer to believe they were significantly overcharged compared to a quote from another mechanic for "little over $300." This experience suggests potential issues with pricing transparency or the overall cost of certain repairs at Ken's Service, leading this customer to strongly recommend against using them. The reviewer also mentioned a past positive experience, indicating a possible change in service quality or pricing strategy over time or due to staff changes.

Another feature mentioned in the reviews is the provision of alcohol interlock device calibration services. The customer using this service noted difficulty in reaching the shop by phone. However, they also mentioned a "younger fella there that does the interlock stuff" who was "pretty ok with accommodating me and looking into payment issues, etc..." This suggests that while phone communication might be a challenge, the staff member handling the interlock service is perceived as helpful and accommodating. It's important to note that this customer had not had any mechanical work done at Ken's Service, so their feedback is specific to the interlock calibration service.

Currently, there is no information available regarding any promotional offers or discounts at Ken's Service based on the provided data. Auto repair stations may occasionally offer specials on certain services or seasonal maintenance packages. However, the recent customer reviews do not mention any such promotions. Local users in Albert Lea are advised to contact Ken's Service directly at (507) 377-2099 or +1 507-377-2099 to inquire about their current service offerings, pricing for specific repairs, and any potential promotions that may be available. Given the recent negative feedback regarding repair costs, it would be prudent for potential customers to obtain detailed quotes and compare them with other local auto repair shops before proceeding with any work.

In conclusion, Ken's Service in Albert Lea, Minnesota, operates as an auto repair station offering mechanical services, as indicated by a hub assembly replacement, and specialized services such as alcohol interlock device calibration. Recent customer reviews present a mixed picture. While one customer reported a negative experience with the pricing of a repair, another found the staff member handling interlock services to be accommodating, despite challenges in phone communication. Potential local users should be aware of these recent experiences and are encouraged to contact Ken's Service directly for detailed information about their services, pricing, and any current promotions. It may also be beneficial to seek multiple quotes for repair work to ensure competitive pricing.