Jordan Auto Parts

Located at 1859 Shinnston Pike, Clarksburg, WV 26301, USA, **Jordan Auto Parts** operates within the realm of an **Auto Repair Station** category by providing essential goods for vehicle maintenance and repair, often specializing in used or salvaged auto parts. This type of establishment is crucial for those seeking more economical alternatives for car repairs or looking for discontinued components. Customers can contact them at (304) 622-5161 or via mobile at +1 304-622-5161.

The environment of an auto parts store like Jordan Auto Parts, especially one that deals with used parts, would typically be characterized by a vast inventory of disassembled vehicles and sorted components. Customers might expect a combination of an outdoor salvage yard where vehicles are stored and stripped, and an indoor counter or warehouse area for organized parts storage and customer service. The internal environment at the customer-facing counter would likely be functional, focusing on efficiency in locating and retrieving parts. While the overall aesthetic may be less polished than a new parts retailer, the emphasis is on the availability of a diverse range of parts. However, customer experiences, as indicated in reviews, suggest potential issues with organization, communication, or inventory management that can impact the customer's perception of the environment and overall service flow.

The services and goods for sale at Jordan Auto Parts would primarily revolve around providing **new, used, or remanufactured auto parts** for a wide variety of vehicle makes and models. Given the nature of an auto parts store that may source from salvaged vehicles, their inventory would likely include components that are difficult to find new, such as:

• Engine Components: Used engines, transmissions, and related parts.
• Body Panels: Fenders, doors, hoods, trunks, bumpers, and other exterior body pieces.
• Interior Components: Seats, dashboards, door panels, and various trim pieces.
• Electrical Components: Alternators, starters, wiring harnesses, and control modules.
• Wheels and Tires: Used rims (as mentioned in a review) and tires.
• Mechanical Parts: Suspension components, braking systems, and exhaust parts.

The features of Jordan Auto Parts, based on the provided customer reviews, highlight significant challenges related to customer service and order fulfillment. One customer recounted a situation where they "Paid 212.00 for a set of rims that I was told was located at the Dilliner office, but would be sent to Clarksburg for me," only to "waited 2 days for nothing." The subsequent communication revealed the parts "had not even been pulled from the car yet," leading to a frustrated refund request. This experience points to potential issues with **inventory accuracy, internal communication, and adherence to promised timelines**, which are critical for customer satisfaction in any retail or service business.

Another review vividly describes significant problems with **communication and responsiveness**, referring to the staff as "Parts nazis." The customer noted difficulty in getting a response, stating, "You can call for three days leaving voicemails with no response when you’re just wanting an ETA on a part you ordered. But you call from a different number they answer. Completely childish." This suggests a breakdown in customer service, possibly indicating a system where calls are screened or prioritized in an unhelpful manner, leading to frustration and a perception of disrespect from customers. The negative experiences underscore that while the core business of providing parts may exist, the operational execution and customer interaction aspects present considerable areas for improvement.

Given the negative tone of the available customer reviews, specific promotional information from Jordan Auto Parts is not available, and it's less likely they would publicly advertise with positive promotional offers given the feedback. However, in the general auto parts industry, especially for used parts establishments, common promotional strategies might include: **competitive pricing** on salvaged parts, which is often the primary draw; **large and diverse inventory**; and potentially **searchable online inventories** to allow customers to check for parts availability before visiting. Some may offer **delivery services** for larger or more distant orders. Businesses in this segment might also rely on word-of-mouth within specific automotive communities (e.g., classic car enthusiasts, specific vehicle model groups) looking for hard-to-find parts. Any current or future promotional efforts by Jordan Auto Parts would ideally need to be accompanied by significant improvements in their customer service, communication, and order fulfillment processes to rebuild customer trust and attract new business. For local users in Clarksburg, WV, considering Jordan Auto Parts, it would be prudent to exercise caution, confirm part availability and location thoroughly, and understand their policies on returns and delivery before making a purchase, especially if relying on timely fulfillment or specific inventory details.