Johnstons Subaru Parts Department

Welcome to Johnstons Subaru Parts Department, an integral part of an auto repair station located at 3480 US-6, Middletown, NY 10940, USA. While the name specifically highlights their "Parts Department," the customer reviews provide valuable insights into the broader service experience associated with this establishment, positioning it as a key resource within the Auto Repair Stations category for Subaru owners in the Middletown area. Formerly known as Feder's, Johnstons has apparently built upon a positive foundation to become an even more trusted destination for Subaru parts and service.

The environment of Johnstons Subaru Parts Department, as perceived through customer feedback, is characterized by a friendly and helpful atmosphere. One reviewer notes, "It's never fun getting your car serviced. But the people working the counter at Johnstons make it easier. They are friendly and helpful." This suggests a customer-centric approach where the staff prioritizes creating a positive and supportive experience, even during potentially stressful car service visits. The mention of the "counter" likely refers to both the parts department where customers can purchase components and the service advisor area where service appointments are managed.

The services offered extend beyond just the sale of Subaru parts. The positive reviews heavily emphasize the service department, indicating that Johnstons provides comprehensive maintenance and repair services for Subaru vehicles. One customer explicitly states, "A big part of the positive experperience in owning my Subaru(s) is Johnstons service dept." This highlights the significant role the service department plays in the overall customer satisfaction. The services likely include routine maintenance (oil changes, tire rotations, etc.), diagnostics, and various mechanical and electrical repairs specific to Subaru vehicles. The mention of a "service advisor" further confirms the presence of a structured service department.

A key feature of Johnstons Subaru Parts Department and its associated service department is the honesty and transparency in their dealings. A recurring theme in the reviews is the trust customers place in their assessments and pricing. One reviewer appreciates that "They are honest about the need for service as well as the cost of a repair." This transparency builds confidence and fosters long-term relationships with customers who feel they are receiving unbiased advice and fair treatment. This honesty is a significant differentiator, especially in the auto repair industry where trust is paramount.

Another significant feature is the perceived cost-effectiveness of their services. The same reviewer mentions, "I'm confident that I save money by bringing my car to them whether it's in comparison to another Subaru dealer or anywhere else." This suggests that Johnstons offers competitive pricing for their Subaru services and parts, providing value for money to their customers. This is a major advantage for Subaru owners in the Middletown area looking for reliable service without exorbitant costs.

The exceptional customer service provided by the staff is also a prominent feature. The initial reviewer praises the friendliness and helpfulness of the counter staff, setting a positive tone for the overall experience. Furthermore, a specific service advisor, Maureen, is singled out for exceptional service, with the recommendation to "Ask for Maureen as your service advisor - she's awesome!" This personal endorsement highlights the dedication and competence of individual team members in ensuring customer satisfaction.

The fact that Johnstons Subaru Parts Department evolved from a previously well-regarded dealership (Feder's) and has "only gotten better since becoming Johnstons" speaks to a continuous commitment to improvement and customer satisfaction. This history provides a sense of stability and a track record of positive experiences for Subaru owners in the region.

Regarding promotional information, the provided text does not explicitly detail any current promotions, discounts, or special offers on Subaru parts or services at Johnstons. However, the consistent mention of fair pricing and the implication of cost savings compared to other service providers could be considered an inherent value proposition. Local users interested in learning about specific promotions or getting quotes for parts or service are encouraged to contact Johnstons Subaru Parts Department directly at (845) 344-3100 or +1 845-344-3100. Speaking with their parts specialists or service advisors would provide the most up-to-date information on pricing and any ongoing offers.

In conclusion, Johnstons Subaru Parts Department in Middletown, NY, is more than just a place to buy Subaru parts; it is an integral part of an auto repair station that offers honest, friendly, and cost-effective service for Subaru vehicles. The positive feedback from long-term customers, who appreciate the transparent communication, fair pricing, and exceptional service provided by the staff, including the highly recommended service advisor Maureen, makes Johnstons a trusted destination for Subaru owners in the area. The evolution from a well-liked dealership further solidifies their reputation. While specific promotions are not detailed, the inherent value of their honest service and potentially cost-saving repairs makes Johnstons Subaru Parts Department a prime choice for all your Subaru parts and service needs in Middletown, NY. Contact them today to experience their praised customer care and expertise.