Jiffy Lube

I got my oil change on my car today. I went with full synthetic, and I had also agreed to change the air filter and the radiator cap. I had realized that I didn't want my air filter and radiator cap changed, so I told them to hold off on it. Unfortunately, the attitude that I received was unsettling. I am a single mother, and I don't make much money and I am just trying to take care of my car as best as I can. I could not afford to change everything today And just decided to change the oil. With the money that I had left I was able to buy my own air filter and cap for my radiator, and I installed it myself just like I had told them that I wanted to do. When I opened my hood, I realized that there was a hose that was not connected back to where it was supposed to be for my air filter. I am just hoping that the work that was done on my car was honest and sincere and hoping nothing was purposely done out of spite because I didn't want to spend the extra money with them. Needless to say, I didn't like the feeling that I got from this location at jiffy lube, and I will not be returning. After reading the reviews on jiffy lube in general, looks like I will not be ever going to a jiffy lube ever again. People please make sure you look at the reviews before you go somewhere.

Dec 28, 2024 · Ashley Wantland

I went to this location to get an oil change on October 3rd. I wanted to use their 50% off coupon for my oil change. I was told I can use a synthetic blend along with a conventional blend mix to have the coupon redeemed. Ever since that day I have been hearing ticking sounds in my car and then on October 13th the sound got louder and louder and my car broke down. I called my mechanic and told him what happened. He came to me, checked out my car, and told me my bearings are messed up because they put the wrong oil in my car. They didn’t tell me that it would mess up my engine if I did the mix. If I would have known that I would not have had them do that. I looked up what kind of oil my car takes and found it only takes SAE 0W-20, they put 5W-20 Conventional oil in my car even though my car says it requires SAE 0W-20 oil. They should have known this since the oil cap says that is the only oil that should be used in my car. The oil was extremely dirty which I have pictures of. If they would have done a correct oil change my oil should not be dirty after 10 days. The owner called me after I made a complaint and said there isn’t anything he can do since I wanted to use the 50% off coupon which covered the wrong type of oil in my car. Had they told me that it wasn’t the right oil, and it would mess up my engine I would not have taken the offer. They said that it was fine. I had my mechanic on the line with me to explain what he found, and Matt Robinson responded and said, “I don’t have to talk to you you’re not the owner of the car” and hung up on us. He denied rectifying the problem and said there is not anything he will do. Now I am unable to drive my car and my car is my job. I am a driver. So not only am I without a properly running car, I am also unable to work because of this and the owner was not willing to listen to me or offer any fix to my issue. This is extremely unprofessional, and I will be taking all actions necessary to get my car fixed as this was NOT due to my negligence.

Oct 15, 2024 · Lamont Tucker

I was greeted immediately upon arrival and my truck was taken into the bay. Within 45 minutes I was back at home. The employees are polite and extremely helpful, even apologizing for my wait when I didn't even have one! Prices are reasonable. No upselling. The waiting room was clean and well maintained. I was referred here by my son, and I would definitely recommend to others.

Nov 07, 2024 · Nyoka Pondt

I came in for tire rotation. The tech (sorry didn’t get his name) checked & inflated the tires per spec & torqued the nuts per BMW specs. Also recommended to bring the car back between 50-100 miles to have it check for retorque. All treated me professionally. I recommend this place. Just too bad they don’t wheel align.

Feb 04, 2025 · ROMEO JR

UPDATE: GO SOMEWHERE ELSE, THEY STRAIGHT LIE TO YOUR FACE. Well I just had my son check and fill my tires for me. Three hours ago this place claimed they checked and filled my tires and even put on my receipt that the psi was 35. Lies. After just having my son check ten minutes ago, the front tires were both at 28 and the back tires were at 29 and 30. So what do you guys do just type it in on the paper and say screw it? I was driving to California with my four small children tonight, maybe you should consider people's safety before overcharging for quick service and then lying about it. The fact that I asked two times for you guys to check this and to be told it was checked and that the tire pressure gauge would "reset" after ten miles is crazy. Oh gee looky there, my son filled the tires for me and the light went off immediately. Literally asked twice for them to check my tires. After I said the tire pressure light was still on they said it would go off after 10 miles. It's definitely still on.. didn't get a new sticker even though it says that was done and not sure why some of the things such as vacuuming floors were marked N/A on a 130 dollar oil change..now I'm questioning what was really done and what wasn't. I overpaid for the convenience and time crunch and was supposed to be driving to California tonight and can't until the morning now, so thanks.

Aug 03, 2024 · Taylor Medlin

I pulled up at about 820am today. Two bays open with cars. Technicians working on each. Yellow cones at the back of each car. I waited for a Technician to point or speak to me for 15 minutes. One guy In a red short sleeve shirt finally made eye contact and I pointed to the drive lanes with my left hand asking which do i pull into. He ignored my gesture. Now one would say. He never saw you. But thats not tru either. He left the front of his car and walked behind the car in bay 1. Into the building and looked my way. Another tall gentleman walked out of the building made eye contact and continued walking away. It was especially strange because I have never been to a jiffy lube that didn't greet you quickly. If nothing else but to tell you how long a wait or if they could help me at all.

Mar 05, 2025 · Snow

Fast accurate service... But a bit pricey. 150 for a silverado 1500. I think 100 would have been reasonable... Midas and other big box stores charged the same.

May 12, 2025 · Bob Smith

Updated Review: I decided to give this place a try again due to the proximity of its location to my house. TERRIBLE IDEA. Although Jess provided excellent customer service, my truck was damaged by the technician who performed my oil change. After declining the overpriced cabin air filter replacement, we ordered a K&N filter online. Once it arrived, we went to install it and found that the cabin air filter door cover and soft open mechanism for the glove box was destroyed. I should have learned after the last bad experience not to go back. I will NEVER take my truck here again and encourage everyone else to avoid this place, seriously. From 2024: I went there this morning for an oil change. I sat in my truck in the line, nobody came out. No big deal so I went to the office. A young man (asian?) came into the office, flew the door open and rudely asked "how can I help you!?" I said I need an oil change and he rudely asked what kind of oil and I said synthetic blend. He rushed out the door went to my truck, put the paper on the dash, and I never saw him again. He didn't ask if I was going to wait, didn't ask if I was dropping off, nothing. Clearly he was having a bad day so I walked out, got in my truck and left. Do not recommend. I went up the street to Pep Boys and was provided excellent customer service. Go there instead!

Mar 08, 2025 · Jeannette Fant