Jenkins & Wynne Ford Collision

Jenkins & Wynne Ford Collision, situated at 2655 Trenton Rd, Clarksville, TN 37040, USA, operates as a specialized branch within the broader Jenkins & Wynne automotive group, focusing specifically on auto body and collision repair. As a designated "Auto Repair Station," this facility is equipped to handle vehicles that have sustained damage from accidents, aiming to restore them to pre-collision condition. It plays a crucial role in the post-accident recovery process for vehicle owners in the Clarksville area.

As a dedicated collision center, Jenkins & Wynne Ford Collision is designed to accommodate the intricate processes of body repair. This typically includes specialized areas for frame straightening, panel replacement, dent repair, and state-of-the-art paint booths. Their facilities are likely equipped with advanced machinery such as Car-O-Liner electronic measuring systems and frame racks for precise structural repairs, Downdraft Paint Booths for a clean painting environment, and an electronic paint matching system for accurate color replication. The use of Pro Spot welding equipment for factory-similar repairs suggests a commitment to modern repair techniques. The environment would be a professional workshop, ensuring adherence to safety protocols and providing ample space for extensive bodywork.

Jenkins & Wynne Ford Collision primarily focuses on services related to vehicle damage sustained in accidents. These services include, but are not limited to:

• Collision Repair: Comprehensive repair of vehicles involved in collisions, ranging from minor dents and scratches to major structural damage. This involves restoring the vehicle's body, frame, and appearance.
• Bodywork: Repair and replacement of damaged body panels, bumpers, fenders, hoods, and doors to restore the vehicle's aesthetic and structural integrity.
• Paint Services: Professional repainting services utilizing advanced paint matching technology (like Sikkens Paint with an electronic matching system) to ensure a seamless match with the original factory finish. This often includes multiple layers of primer, paint, and clear coat.
• Frame Straightening: Utilizing specialized equipment (e.g., Car-O-Liner) to accurately repair and restore a vehicle's frame to its original specifications after collision impact.
• Suspension and Alignment Checks: Post-collision, it's critical to ensure that the suspension and wheel alignment are correct for safe driving. These services are often integrated into the repair process.
• Estimates and Insurance Coordination: Their estimators work with most insurance companies and are Direct Repair Program (DRP) members with State Farm and Farm Bureau, which streamlines the claims and repair approval process for customers.

The facility's phone numbers, (931) 538-7000 and +1 931-538-7000, are provided for customer inquiries, scheduling appointments, and discussing repair progress.

Jenkins & Wynne Ford Collision aims to differentiate itself through specialized features and certifications. They state that their technicians are I-Car Certified, and the shop holds I-Car Gold Class certification, which are among the highest industry rankings for collision repair. Being a Pro-First shop for Honda also indicates a level of expertise for specific makes. These certifications suggest a commitment to high standards of training and repair quality.

However, customer reviews present a mixed picture of the actual experience. One customer expresses significant dissatisfaction, claiming the body shop "lie about their work and they cover up mistakes." This individual reported multiple visits for bumper readjustment and issues with "messed up" parts, leading to frustration and a perceived lack of accountability from management. The customer's experience highlights concerns regarding the quality of work, the transparency of repairs, and the responsiveness of management.

Another review echoes similar frustrations, detailing a situation where newly installed wheels, part of a $7000 accident repair, were found to be damaged and leaking air. The customer reported difficulties with getting the issue resolved, including a refusal to pay for a rental car due to "new faulty parts" and a manager who would not return calls. This feedback points to potential challenges in quality control for parts, post-repair issue resolution, and customer communication and service, particularly at the managerial level.

These reviews suggest that while the facility may possess the technical certifications and equipment, the customer experience can be impacted by issues such as quality of repair, communication, and responsiveness when problems arise. The emphasis on certifications and specialized equipment aims to assure customers of professional results, but individual experiences may vary.

As a collision center associated with a larger dealership group, Jenkins & Wynne Ford Collision likely benefits from the overall marketing and reputation of Jenkins & Wynne. Their promotion would focus on their advanced equipment, certified technicians, and direct relationships with insurance companies to ease the repair process for accident victims. The aim is to convey reliability and expertise in restoring vehicles to pre-accident condition.

Accessibility is a key advantage, with the center located at 2655 Trenton Rd, Clarksville, TN, a presumably convenient location for local residents and those needing collision services in the area. The direct phone lines, (931) 538-7000 and +1 931-538-7000, provide immediate access for customers to inquire about services or ongoing repairs. While their certifications and commitment to quality are highlighted as promotional points, the customer feedback provided indicates that potential clients should consider past experiences when choosing this facility for their collision repair needs.