Jazz Audio

For vehicle owners in Selden, NY, and the surrounding areas looking to enhance their driving experience with upgraded audio systems, advanced security features, or convenient remote starters, **Jazz Audio** presents itself as a dedicated specialist within the broader platform category of Auto Repair Stations. Located at 1198 Middle Country Rd, Selden, NY 11784, USA, Jazz Audio has been a fixture in the local automotive electronics scene. They can be contacted by phone at (631) 696-0303 or via mobile at +1 631-696-0303, facilitating inquiries and appointment scheduling.

Operating as a specialized entity within the Auto Repair Stations category, Jazz Audio focuses on the installation and troubleshooting of automotive electronics and security systems, rather than general mechanical repairs. While "Auto Repair Stations" often implies broad vehicle maintenance, Jazz Audio's specific niche involves selling and installing specialized "goods" like stereo systems, car alarms, and remote starters, along with providing the "services" of their expert installation and troubleshooting. This distinct specialization caters to customers looking to customize or secure their vehicles with advanced technological components. Their long-standing presence, as indicated by a customer of "approximately 20 years," suggests a history of consistent operation within this specialized segment of the automotive service industry. They are also listed as an Intoxalock Ignition Interlock installer, further diversifying their specialized automotive electronic services.

The environment at Jazz Audio, while not explicitly described in terms of its physical layout or aesthetic, can be inferred from customer experiences. For long-term patrons, the environment has fostered trust and a dependable service experience, allowing for a "go to" relationship for multiple vehicles and even remote troubleshooting. This implies a professional and capable workshop equipped for intricate electronic installations. However, a more recent review points to significant inconsistencies in the customer service environment, specifically regarding scheduling and communication. The report of doors not opening until 9:35 AM for a 9:00 AM appointment, dismissive behavior from staff, and a lack of proper record-keeping (no invoice number for a gift certificate) suggests an environment that, at times, lacks organization and customer priority. This dichotomy indicates that the customer experience can vary, potentially depending on the specific staff member interactions or the volume of work. An ideal environment would combine the technical expertise for installations with seamless administrative processes and consistent, polite customer interactions.

Jazz Audio offers a range of services centered on vehicle electronics and security systems. Based on the provided customer feedback, these services include:

• Car Alarm Installation: A core offering, providing vehicle security solutions.
• Key Fob Replacement: Essential for modern vehicles, addressing issues with remote access and security.
• Stereo System Installation: Upgrading and installing car audio components for enhanced in-car entertainment. This also includes troubleshooting these systems.
• Remote Starter Installation: A popular convenience feature, allowing vehicles to be started remotely. This appears to be a significant part of their business.
• Troubleshooting Services: The ability to diagnose and assist with issues, even "over the phone," indicates a level of technical support.

Beyond these, external information indicates they also provide **Intoxalock Ignition Interlock installation** services, which are state-mandated devices for certain drivers. This further solidifies their position as a specialized automotive electronics provider. While one customer mentioned a radio going bad after a year and a half and requiring re-payment, the initial installation of such systems is clearly within their scope. It's important for customers to clarify warranty terms on products and installations when considering their services.

The features of Jazz Audio, as perceived by its customers, present a mixed picture. On one hand, a significant feature is their **long-standing experience and established reputation** for consistent service over two decades, as highlighted by a loyal customer. This suggests a deep understanding of automotive electronics and a history of reliable installations for many patrons. The ability to provide **remote troubleshooting over the phone** is another strong feature, offering convenience and expertise without requiring a physical visit. Furthermore, their specialization in niche areas like car alarms, key fobs, and remote starters makes them a go-to for these specific needs. However, the more recent review brings to light some critical concerns that must also be considered as features, albeit negative ones. These include **inconsistent customer service**, particularly described as "rude, dismissive, and outright unprofessional" behavior from specific staff members (Mike). Another feature, unfortunately, is **poor scheduling and communication**, leading to delayed openings and a lack of appointment recognition in their system. The concern about **product reliability** is also raised, with a radio reportedly failing within a relatively short period and requiring re-payment for a new one, and issues with a remote starter installation leading to significant vehicle problems. The lack of proper **invoice numbers** and issues with gift certificate recognition also point to administrative inconsistencies. Therefore, while they possess long-term expertise, the recent negative feedback indicates a potential decline or inconsistency in key operational features.

Regarding promotional information, Jazz Audio's most significant "promotion" appears to be its long-standing presence and the loyalty of its long-term customers, who vouch for their consistent "good service" over many years. This word-of-mouth endorsement is powerful. However, the contrasting recent negative review serves as a strong counter-promotion, raising serious red flags for potential new customers. While external sources (like Groupon) show that Jazz Audio has offered promotions such as discounted remote car starter installations (e.g., "$189" from a "$299" value), these are time-sensitive deals and may not always be available. The emphasis on "expert installation services" and "high-quality standards" in past promotions indicates their aim to attract customers based on quality and value. For local users in Selden, NY, considering Jazz Audio, it would be prudent to inquire about current promotions directly. However, it's also highly advisable to balance the decades of positive feedback with the specific concerns raised in recent negative reviews regarding customer service, scheduling, and product reliability, and to clarify warranty terms and installation procedures before committing to any service.