J & M Collision Inc.

J & M Collision Inc., situated at 1063 E Maple Rd, Troy, MI 48083, USA, stands as a highly reputable and trusted establishment within the "Auto Repair Stations" category, specializing in auto body and collision repair. This family-owned business has built a strong reputation for its exceptional quality of work, personalized customer service, and a deep commitment to treating every vehicle and client with the utmost care. Established in 1949, J & M Collision Inc. brings decades of experience to the automotive repair industry in Troy and the surrounding areas.

Conveniently located on East Maple Road, J & M Collision Inc. is easily accessible for residents of Troy and the wider Oakland County region. The facility is designed to handle vehicles that have suffered collision damage, implying a professional and organized environment capable of managing complex repair processes. While specific details about the waiting area are not extensively publicized, the emphasis conveyed through customer testimonials is on a welcoming and reassuring atmosphere. Customers highlight the patience and supportive demeanor of the staff, indicating an environment where clients feel comfortable and well-advised, especially during the often stressful aftermath of an accident. The fact that they treated a young female customer "as one of their own kids" underscores a familial and caring approach. J & M Collision Inc. operates Monday through Friday, typically from 8:00 AM to 5:30 PM, with Saturdays and Sundays closed. This allows for dedicated service during standard business hours. Customers can reach them directly via phone at (248) 588-1575 for inquiries, estimates, or to schedule service.

As a specialized "Auto Repair Station" focusing on collision and auto body work, J & M Collision Inc. offers a wide array of services designed to restore vehicles to their pre-accident condition, both structurally and aesthetically. Their expertise covers all makes and models, foreign and domestic. Key services include:

• Auto Body Collision Repair: This is their primary service, encompassing full restoration of vehicles damaged in accidents. Their ASE certified technicians are equipped to handle everything from minor fender benders to major structural damage. They prioritize getting customers "back on the road fast."
• Auto Dent Repair: Addressing cosmetic damages such as dents, dings, and scrapes, ensuring that the vehicle's appearance is restored. They aim to fix these issues "fast" and efficiently.
• Automotive Painting: J & M Collision excels in paint services, including precise paint matching for seamless repairs after a crash, updating vehicle aesthetics, or even for commercial fleet vehicles. The customer review specifically praises their ability to "matched the paint repairs... perfectly."
• Frame Straightening: For vehicles with structural damage from a collision, they utilize advanced equipment to realign the vehicle's frame to factory specifications, crucial for safety and proper vehicle handling.
• Scratch Repair: Expert removal of scratches and surface imperfections to maintain the vehicle's aesthetic appeal.
• Glass Replacement: While not explicitly detailed, comprehensive collision repair often includes replacement of damaged windshields, side windows, and rear windows if affected by the collision.
• Insurance Claim Assistance: J & M Collision Inc. assists customers by working directly with insurance companies, helping to create and manage claims, which significantly eases the burden on the vehicle owner. This is a crucial support service that streamlines the repair process.

J & M Collision Inc. stands out in the competitive auto repair market due to several key features and a deeply ingrained customer-centric philosophy:

• Family-Owned and Operated: This aspect is frequently highlighted by customers, contributing to a sense of personal care, trust, and community connection. The "owner, a gentleman of great respectability," is actively involved in customer interactions.
• Highly Skilled and ASE Certified Technicians: Their team comprises ASE certified technicians, ensuring that repairs are performed to industry standards with a high level of expertise.
• Precision Paint Matching: Their ability to perfectly match paint colors, even for custom or unique vehicle shades, is a significant feature that ensures an undetectable repair.
• Commitment to Honesty and Transparency: Customers appreciate the fair and "surprisingly reasonable price" for services, indicating a trustworthy approach to billing and estimates. They offer free estimates for collision repair.
• Personalized Customer Care: The testimonials emphasize the staff's patience, advice-giving, and the feeling of being treated "as one of their own kids." This level of personal attention is rare and highly valued.
• Lifetime Workmanship Warranty: This crucial feature, mentioned on their website, provides long-term peace of mind, assuring customers that the quality of the repair is guaranteed for the life of the vehicle.
• Handling All Makes and Models: Their capability to service both foreign and domestic vehicles, regardless of make or model, broadens their appeal to a diverse customer base.
• Efficient Service: While collision repair can be complex, the team is noted for being efficient and working quickly to get vehicles back on the road.

J & M Collision Inc.'s most effective promotional tool is the consistently positive word-of-mouth generated by satisfied customers. While they offer practical promotions like "FREE estimates," their reputation is primarily built on the quality of their work and their ethical approach. The provided customer reviews are powerful endorsements:

• "I used J and M Collison after my car got backed into, & I 100% recommend. My car is blue they matched the paint repairs and did the body repairs perfectly. I’m a 25 yr old girl who was nervous to find & trust a collision shop but these guys were patient, treated me as one of their own kids, & gave me so much great advice. I will recommend to everyone." This testimonial speaks volumes about their quality of work (perfect paint match and body repairs) and, crucially, their exceptional customer service, particularly in making a nervous young customer feel at ease and well-advised.
• "This family-owned collision shop provides excellent auto body services. The owner, a gentleman of great respectability, went above and beyond to address my door panel peeling issue at a surprisingly reasonable price. I highly recommend this store." This review reinforces the excellence of their services, the integrity of the owner, and their commitment to fair pricing, even for specific, potentially challenging issues like peeling door panels.

These real-world experiences highlight J & M Collision Inc.'s dedication to not only repairing vehicles to an impeccable standard but also to providing a supportive, honest, and reassuring experience for their customers. Their long-standing presence in Troy, coupled with strong customer loyalty and recommendations, solidifies their position as a premier choice for auto body and collision repair in the area.