Interstate Towing & Transport Specialist - Truck Repair Company & Roadside Assistance

So this will be a long review but worth the read. I was towed on a Thursday for a blown turbo. Spoke with the office and was told they can check it Friday or Saturday. Those days came and they couldn’t get to it. Monday came they started working on it and was told it needs a turbo and a new cooler which cost another $1300-1500 I told them just leave the old one and they said no. Either they clean it and charge me 3-5+ hours to clean or get it new. They told me for a week straight the truck would be ready tomorrow but tomorrow came and it was never fixed. Then they tell me oil was in the engine cylinders so that’s another 7 hours of labor to pull some injectors out and suck the oil.. then after all this it’s been about a week and a day or 2 they say it’s ready the trucks blowing smoke but it’s left over oil that has to burn. They said they took the truck for a test drive. So once I hop in and drive it around I’m losing power engines sputtering and now there’s a chirp coming from the engine I drive it back to the shop to find out it was never test drived. They assure me they did there best work to have it running. The truck stays another day at the shop and they said they did a compression test and now one of my cylinders came back only working at 25% efficiency and that I might have bent valves. I decide to take it back like that and take it to my own mechanic who then does a compression test to show me the engines healthy lots of run around but left me with a $7k plus bill

Feb 15, 2025 · Pablo Velez

I broke down on the off ramp of 480 east and rt 82 today the coldest day of the year. 9AM. -4° my car was not running at all=NO HEAT I am from Cleveland so I had no one to call to pick me up that wouldn't take at least an hour. SO I'm sitting in my car I AM LITERALLY FREEZING. I call Interstate, super sweet dispatcher answers and in less than 15 minutes I see the bright yellow truck pull up!! 15 minutes!!! The driver Mike (#64 I think) was amazing ushers me out of the frigid car into the tow truck pumps up the heat for me then hooks my car. We have a fantastic chat on the way to the shop. He gives me some stellar advice on my car and the shop that I knew nothing about because again I live 40 miles away. A1 service I will never call anyone else!!! THANK YOU MIKE!!!!

Jan 21, 2025 · shanin rhodes

I have a fleet of rental cars. One of my customers got into an accident and I had to contact Interstate to clean out my vehicle. After getting my release form, they had me wait for almost a full hour, and 3 phone calls before someone showed up to open the gate for me. A gate that is located only a few buildings down from their office. Horrible service.

Feb 14, 2025 · Ed Mahone

This guy Mike did an incredible job. I'm not sure which location he is based out of but they usually send from Warren. Could have been Twinsburg. Anyway my driveway is long, hilly, curvy and awful in the winter. I don't even get deliveries here in the winter but a FedEx came down my driveway by mistake and got stuck. (Note: your GPS is wrong!! I swear people never read signs anymore!) This guy Mike showed up with a little one ton truck and I thought, how is that little truck going to pull out a big FedEx beached whale but he did it, inch by inch, millimeter by millimeter. He knew exactly what he was doing, he was smart enough not to try and rush it because one false move and that FedEx would have ended up in a ravine and taken my light pole with it. I should add my driveway was solid ice. I can't speak highly enough of this guy. If there is such a thing a a master tower, he's it. I gave 4 stars instead of 5 just because this company Interstate has the bad habit of telling you 25 minutes when you call and it always takes them at least an hour and a half. This time it was a good 2 hour wait. Granted in this kind of awful weather a wait was to be expected but then don't say 25 minutes. I think they do it on purpose not to lose business but I don't like it. But the tow itself was top notch.

Dec 07, 2024 · Deborah Allison

Was in desperate need of a tow due to my tire coming off idk how but with the help of a Chesterlamd office he was able to get in contact with this company and the tow truc driver by the name of Scott came out and saved me he did everything he could to get my car up on the flatbed considering g we didn’t have the tools needed to put my tire back on. And seeing this was at wee hours in the morning I couldn’t be more appreciative for the office and this tow company

Dec 18, 2024 · Wonder B