Hurst Firestone & AutoCare

Welcome to Hurst Firestone & AutoCare, located at 2740 E Rte 66, Flagstaff, AZ 86004, USA. Operating under the well-established Firestone brand, Hurst Firestone & AutoCare serves the Flagstaff community as a comprehensive automotive service center. While the name includes "Firestone," which is widely known for tire sales, the "& AutoCare" designation indicates a broader range of services, positioning it as more than just an auto parts store. It functions as an "Auto Repair Station" by providing both goods (tires, parts) and a variety of automotive services.

Customer reviews present a mixed but informative perspective on Hurst Firestone & AutoCare. One positive review highlights their willingness to provide prompt and friendly service even near the end of their workday. They efficiently addressed a coolant issue for a rental car, demonstrating helpfulness and a commitment to customer convenience. This suggests a service-oriented approach, where staff are willing to assist even with minor issues.

However, another review details a more concerning experience. This customer brought their car in for engine stalling and reported that the issue was resolved, with the car running well upon pickup five days later. The significant downsides reported were a newly cracked windshield and the unexplained presence of what appeared to be bloody gauze inside the car door handle. The customer's attempt to get an explanation for the gauze was unsuccessful, with the staff expressing puzzlement. Regarding the cracked windshield, the customer was informed that it was likely due to cold weather expanding a pre-existing nick. This review raises questions about the care taken with vehicles during service and the accountability for potential damage or unexplained findings.

Given its affiliation with Firestone, the environment at Hurst Firestone & AutoCare likely includes a retail area showcasing tires and related products. Additionally, as an "AutoCare" center, it would have service bays equipped for various automotive repairs and maintenance. Customers can probably expect a waiting area for those having their vehicles serviced. The overall environment would aim to be a professional automotive service setting, balancing retail sales with repair and maintenance operations.

As a Firestone & AutoCare center, Hurst Firestone likely offers a wide array of services, including:

• Tire Sales and Services: Being a Firestone location, a primary offering is the sale of a variety of tires for different vehicles. Related services would include tire installation, balancing, rotation, and repair.
• General Automotive Repair: The "AutoCare" aspect indicates that they provide general repair services, as suggested by the customer who had their engine stalling issue resolved. This could include diagnostics, engine repair, transmission service, electrical system service, and more.
• Preventive Maintenance: To keep vehicles running smoothly and prevent future problems, they likely offer services such as oil changes, fluid flushes, filter replacements, and scheduled maintenance. The positive review about the coolant top-up falls under this category of quick service.
• Brake Services: Ensuring the safety of vehicles, brake inspections, repairs, and replacements are typically offered.
• Battery Services: Including battery testing, replacement, and recycling.
• Alignment Services: To ensure proper handling and tire wear.
• Other Potential Services: Depending on the specific location and its capabilities, they might also offer services like air conditioning repair, suspension work, and more. The reported windshield crack, while not a service they necessarily provide in-house for repair, does become a point of concern regarding their handling of vehicles.

Features of Hurst Firestone & AutoCare likely include the established reputation and nationwide warranty associated with the Firestone brand for certain services and products, particularly tires. The availability of both tire sales and a broad range of auto repair services in one location offers convenience to customers. The positive review highlights their friendly and helpful staff who are willing to assist promptly. However, the negative review points out a significant concern regarding potential damage to customer vehicles and unexplained occurrences during service.

Promotional information for Hurst Firestone & AutoCare can often be found on the official Firestone website, through local flyers, or by contacting the store directly. Firestone frequently offers discounts on tires, oil changes, and other services. These promotions can be seasonal or tied to specific events. Local users are encouraged to check the Firestone website or call (928) 526-2000 or +1 928-526-2000 to inquire about any current specials or discounts available at the Flagstaff location.

For local users in Flagstaff, AZ, Hurst Firestone & AutoCare at 2740 E Rte 66 presents itself as a comprehensive automotive service center offering both tire sales and a range of repair and maintenance services. The positive feedback regarding their helpfulness in addressing a minor issue quickly is encouraging. However, the serious concerns raised in the other review about potential vehicle damage and unexplained findings cannot be ignored. This suggests that while they may be capable of resolving mechanical issues, customers should exercise caution and thoroughly inspect their vehicles upon pickup.

When considering Hurst Firestone & AutoCare for your automotive needs, it would be prudent to ask about their service procedures, insurance coverage for potential damage, and how they handle any issues that may arise during service. While the convenience of a one-stop shop for tires and auto care is appealing, ensuring the careful handling and integrity of your vehicle is paramount.

In conclusion, Hurst Firestone & AutoCare in Flagstaff, AZ, offers a range of automotive services under a nationally recognized brand. While some customers have experienced positive and helpful service, others have reported significant issues. Local users should weigh these perspectives and consider their specific needs and concerns when deciding whether to entrust their vehicle to this service center. Direct communication with the store regarding their policies and procedures is recommended.