Hudson Gas & Auto

1 Star - Horrible Service, Do Not Go Here! (take the time to read in entirety it will be worth your while) I took my car to this auto shop to fix my muffler, and instead of properly fixing the issue, they just put on a clamp that only temporarily reduced the noise. Fast forward three months, and the noise came back. When I went back under the 3-month warranty, I was told I should’ve come in “sooner,” either the next day or within a week. I explained that the noise had gradually come back, and as I live in Manhattan, it’s not as easy as just popping by whenever they want. They told me I would need to pay over $550 to fix the muffler *and* another piece they suddenly added. I spoke to receptionist who then transferred me to a man, and when I asked for a partial refund for the parts, he got *incredibly* rude and called me a thief! The total was $90 for labor and parts, I asked for $45 refund for the parts, which I thought was a reasonable request since the parts should have been covered under the 3-month-warranty and again did not fix the problem. His attitude was completely unprofessional, and he clearly has no respect for customers. Oh, and to top it all off, he actually told me to write a review because, in his words, he would just respond by saying I waited "too long." How’s that for customer service? Their scheduling is a joke. I made multiple appointments, and they either forgot i was coming or I ended up waiting 1-2 hours every time I showed up. One day, I waited 2 hours because they "forgot" I was coming and did not order the part, and another day I was told not to come at all because they had "too many cars." Again, I live in Manhattan, so this is a huge inconvenience. It is $22.06 every time to get across the tunnel. This place is a total waste of time, money, and energy. Unprofessional staff, terrible customer service, and no real fixes to the issues. Save yourself the trouble and go somewhere else! ------------ Response to owner: I can’t respond directly to the owner’s reply, and I feel it’s important to make my experience known. Frankly, this place deserves zero stars. Instead of addressing my concerns, the owner has chosen to deflect and misrepresent the situation. For clarity: I never demanded a warranty—I simply referred to the three-month warranty for parts and service explicitly stated on my receipt. If your shop doesn't honor that policy for certain repairs, it should have been communicated upfront. Similarly, the temporary state of the clamp should have been disclosed. It wasn’t. The reality is, the service I received felt rushed and subpar—likely due to an overbooked schedule. A partial refund would have been a reasonable way to resolve the issue and maintain customer satisfaction. Why wasn’t the issue fixed the first time? I’m not going to give more money to a shop that clearly doesn’t prioritize quality service. You claim I’m “twisting the situation,” but I followed the reasonable steps any customer would: I returned within the warranty period and raised my concern. Instead of a constructive response, I was met with a phone call where I was yelled at for simply asking for a refund—something I think should be standard when a service doesn’t resolve the issue. This is not how a business should treat its customers. As for the “free inspection” you mentioned—let’s be clear, I was not offered any such thing. I simply requested a refund for the parts, which I believe was the minimum fair response given the situation. This review isn’t about me rejecting a repair, nor should it be used to attack my decision to refuse service. It’s about a shop failing to communicate policies clearly, refusing to honor the warranties it advertises, and resorting to name-calling instead of offering professional customer service. If this is how you handle valid customer concerns, it speaks volumes. I strongly encourage potential customers to take their business elsewhere.

Mar 11, 2025 · Johanna Ferrer

These people just robbed me infront my face. It was raining on the highway and my truck wiper stop working. Yes WIPER!. I explained to her that it probably slipped off the linkage, she tried to order parts but then the mechanic figured I was right. He literally took off the front panel of the truck and used a wrench to hook it back on in 20 minutes. On their chart inside it says $90 per hour labor fee. Im here thinking oh maybe I can even negotiate this $90 this lady said that I owe her $200. Two hundred dollars for hooking back a TRUCK WIPER on to the linkage. We end up having a small argument got it down to $170 as you can see in the receipt. Something that shouldn’t have been more than a 50 buck job. At that they did that to a ARMY VETERAN. I don’t wish bad for your business Jola or whatever your name is because I also operate my own business. But I hope you are ashamed of yourself.

Apr 07, 2025 · Jamari Forbes

I've been to many mechanic shops over the years but this one stands out as the Best by far. Their prices are very competitivo, and the Quality of their work is second to none. The mechanics here are expertos at handling Even the most challenging issues. They quickly diagnosed a problem with My car that has stumped other shops, and their solution was both efective and affordable. If You are looking for top-notch service from true car expertos at a great price, this is the place to go.

Aug 28, 2024 · giovanni morales

Services on getting Gas is the worse. I am not at fault if you feel overwhelmed on your job. If you need help asked your management. Don’t come with attitude after seen more than two cars getting done with gas. And come with the nasty attitude to speak with me after pumping two car they were not done but you could give me service. I asked to speak with manager he stood shut. I don’t care if it was your own gas but you was rude and your service was the worse.

Aug 28, 2024 · Ivette Vera

It’s difficult finding a good mechanic because nowadays they look at you as a dollar sign. You go for one problem, they give you 10 problems. I have been a customer here for the last 3 years and I highly recommend this place, they will take care of you efficiently and effectively. Staff is down to earth with exceptional customer service.

Jun 22, 2024 · Aleksandar The Great