Housby Mack | Truck Repair Service, Truck Parts, Mack Truck Sales

Housby Mack, located at 8700 SE Convenience Blvd, Ankeny, IA 50021, USA, stands as a formidable and highly specialized entity within the "Auto Repair Stations" category, specifically catering to the heavy-duty truck and equipment sector. Unlike typical auto repair shops that service passenger vehicles, Housby Mack is a comprehensive hub for commercial transportation and construction industries, offering a vast array of services from new truck sales to extensive repair and parts distribution. This facility plays a crucial role for businesses and individuals relying on large vehicles for their operations in Ankeny and the surrounding regions.

Environment: A State-of-the-Art Facility for Heavy Vehicles

Housby Mack operates from a new, state-of-the-art facility designed to accommodate the unique demands of heavy-duty trucks and equipment. The environment is engineered for efficiency, capacity, and specialized operations, boasting impressive features that streamline service and sales processes:

• Expansive Service Bays: The facility includes 41 service bays, with three oversized bays specifically for heavy and large equipment, allowing for efficient work on multiple vehicles simultaneously. Two dedicated CNG (Compressed Natural Gas) bays indicate readiness for alternative fuel vehicles.

• Advanced Equipment: Overhead cranes covering 33 bays, including the heavy equipment bays, with 4 trolleys/hoists rated at 7.5 tons each and a 26-foot hook height, facilitate the lifting and maneuvering of heavy components with ease.

• Comfort and Efficiency: Features like air conditioning and radiant heat in the floor under work bays ensure a comfortable environment for technicians, promoting productivity. A snowmelt system in front of write-up doors and main entrances enhances accessibility during winter months.

• Robust Parts Department: The parts department boasts over 16,000 sq ft, with 9,000 sq ft dedicated to high-bay pallet rack storage. It includes two 30-foot tall vertical storage lift systems, each holding 61 trays rated up to 1200 lbs, significantly reducing the required square footage and optimizing inventory management. A 3000 sq ft dock space with truck-height loading docks and leveling systems ensures smooth inbound and outbound freight operations.

• Professional and Organized: The overall environment is one of a large-scale, professional operation designed to handle complex logistics and heavy machinery, ensuring an organized and efficient experience for clients.

Comprehensive Services and Goods for Sale:

Housby Mack's offerings are extensive, covering the entire lifecycle of heavy-duty trucks and equipment. They are a multi-faceted "Auto Repair Station" for the commercial sector:

• Truck Sales: They are a dealership for prominent truck brands, notably Mack Trucks and Isuzu Trucks. This includes sales of both new and used heavy-duty trucks, catering to various industry needs, from long-haul to vocational applications like cement mixers.

• Heavy Equipment Sales: Housby is also a distributor and service provider for Volvo Construction Equipment, offering sales of heavy machinery such as wheel loaders, excavators, articulated haulers, and more.

• Truck Repair Service (All Makes & Models): Their core service is comprehensive truck repair and maintenance. This includes everything from routine DOT inspections to major repairs on all makes and models of trucks and trailers. They emphasize "traditional service," focusing on getting vehicles "back on the road fast."

• Truck Parts Sales: They maintain a large inventory of new parts for Mack, Isuzu, and Autocar Trucks, as well as Housby Mixer Systems. Additionally, they offer used and rebuilt parts for various heavy- and medium-duty trucks, with same-day shipping available for many items. This makes them a critical supplier for other repair facilities and fleet owners.

• Truck Body Shop & Paint: A dedicated body shop provides services for collision repair, painting, and cosmetic restoration of heavy-duty trucks, ensuring vehicles not only perform well but also look professional.

• Housby Mixer Systems: They specialize in sales, service, and parts for concrete mixer systems, an integral part of their commercial vehicle offerings.

• Power Systems: While not explicitly detailed, their mention of "Power Systems" suggests services related to commercial vehicle engines, generators, or other heavy-duty power units.

• Online Sales & Auctions: Housby leverages online platforms like AuctionTime for sales of new and used inventory, providing a broad reach for their products.

Key Features and Customer-Centric Approach:

Housby Mack distinguishes itself through several key features, as highlighted by customer experiences:

• Exceptional Responsiveness and Speed: A standout feature is their ability to deliver results quickly. One customer lauded the purchase process for an Isuzu NPR HD, which typically takes four months, being completed in "LESS than two months," a testament to their streamlined operations and proactive approach.

• Expertise and Knowledge: Their sales and service teams are highly knowledgeable. John McCullum, a sales representative, provided "great advice" that was not received from other vendors, indicating a deep understanding of their products and customer needs. Similarly, Jeff and his service team were able to "diagnose a problem that TA couldn’t" in a "remarkably short amount of time," showcasing superior diagnostic capabilities.

• Strong Communication: Consistent and clear communication throughout complex processes, such as truck purchases and repairs, is highly valued by customers. This proactive communication minimizes uncertainty and builds trust.

• Experienced Technicians: Their service team comprises "Master Certified technicians" with an average tenure of 18.6 years, contributing to "Industry Best CSI (Customer Satisfaction Index) ratings." This deep experience translates into reliable and high-quality repairs.

• Commitment to Customer Satisfaction: The recurring theme across reviews is a commitment to earning repeat business by providing exceptional service, accurate diagnostics, and efficient turnaround times.

Promotional Information and Testimonials:

Housby Mack effectively uses positive customer experiences as a core promotional strategy. The detailed testimonials provided offer powerful insights into their operational excellence:

• A customer's detailed account of purchasing an Isuzu NPR HD emphasizes Housby's speed, efficiency, and expert advice: "My experience started by placing an on-line request for info on purchasing an Isuzu NPR HD through Truck Trader. John McCullum responded within minutes, and we were able to start the purchase process immediately. I am used to the purchase, build and delivery to take 4 months (usually one month longer than promised) on these trucks. The purchase agreement was smooth, with John giving us some great advice I had not received from other vendors, the chassis had the option installed at the port and the chassis went to the body builder two weeks after payments were complete. The box and liftgate were completed one month later. We received delivery of the new rig LESS than two months after placing the order. Communication was amazing throughout the whole process. I highly recommend Housby for your truck needs!" This paints a vivid picture of their streamlined process and dedication to customer success.

• Another review highlights their superior diagnostic and repair capabilities: "I received exceptional service from the service and body shop. Jeff and his team were able to diagnose a problem that TA couldn’t, in a remarkably short amount of time. I am beyond pleased and will not hesitate to return in the future." This underscores their technical proficiency and efficiency in troubleshooting complex issues that other providers might miss.

For inquiries, Housby Mack can be reached at (515) 266-2666 or via mobile at +1 515-266-2666. Their operational hours for parts and service in Ankeny are Monday to Friday, 7 AM to 9 PM, and Saturday, 7 AM to 3:30 PM, closed on Sundays. They also offer truck lube service until 11 PM on weekdays and 5 PM on Saturdays, with the paint and body shop open Monday to Friday, 7 AM to 5 PM. This extended schedule caters to the demands of commercial clients who require flexible service times. Housby Mack's established reputation, state-of-the-art facilities, and unwavering commitment to customer satisfaction make them a highly recommended and reliable partner for all heavy-duty truck and equipment needs in the Ankeny, IA area.