Hog Parts Pros

Hog Parts Pros, located at 6825 Crenshaw Blvd, Los Angeles, CA 90043, USA, positions itself as an auto parts store specializing in motorcycle components, particularly those for Harley-Davidson motorcycles. They operate as a retailer providing motorcycle parts, including exhaust systems, and list various brands and types of performance parts, accessories, and classic parts. While listed as an Auto Repair Station, the provided information and public reviews strongly suggest their primary business model revolves around the sale of parts, both online and potentially from a physical location, rather than offering repair services directly. They can be contacted via phone at (323) 489-5252 or mobile phone at +1 323-489-5252.

The environment surrounding Hog Parts Pros, based on the provided customer reviews, presents a significant area of concern. Customers describe an environment of unresponsiveness and frustration. While a physical store at the given address would typically have a showroom for parts and potentially a counter for customer service, the overwhelming sentiment from the reviews points to a severe lack of communication and apparent operational issues, particularly concerning online orders. The feedback suggests that even if there is a physical presence, the online ordering and customer support channels are highly problematic. Customers report an inability to reach the company through multiple avenues, including email, Facebook, Instagram, live chat, and phone calls, with one reviewer noting that the phone number redirects to a "coffee shop." This implies a dysfunctional or non-existent customer service environment, creating a highly negative experience for those attempting to make purchases or resolve issues.

Hog Parts Pros aims to provide various motorcycle parts, as advertised on their website. Their stated services and goods for sale include:

• Performance Parts: This covers a range of components designed to enhance motorcycle performance, such as exhaust systems (e.g., Bassani XHAUST 2:1 Exhaust), air intake systems, and other upgrades.
• Accessories: Items like hand grips (e.g., Arlen Ness hand grips), kickstands, and other decorative or functional add-ons.
• Classic Parts: Suggesting availability of components for older or vintage motorcycle models.
• Brands: They list carrying products from well-known brands such as Arlen Ness, Drag Specialties, Bassani XHAUST, Custom Dynamics, S&S Cycle, and Barnett.
• Vehicle Specific Parts: Their website indicates parts categorized by specific Harley-Davidson models like HD Touring, HD Sportster, HD Softail, and HD Dyna, as well as by model year (e.g., 2022, 2020 down to 1998).
• General Parts: Including wheels & tires, brakes & rotors, and other essential motorcycle components.

The features of Hog Parts Pros, as presented through their self-promotion and contrasted by customer experiences, paint a conflicting picture. On one hand, their marketing attempts to highlight features such as "Best Performance Parts In Stock," "Best Brands," and "Parts you need when you need them," along with "Discount applied to all orders over $50" and "free shipping over $200." They also claim "Top notch customer service." However, the stark reality conveyed by customer reviews directly contradicts these advertised features. The most prominent "features" from the customer perspective are:

• Lack of Shipping: Parts ordered do not ship, even after "over a week" or "15 days."
• Zero Communication: A complete absence of response to multiple attempts at contact via email, phone, Facebook, Instagram, and live chat.
• Unreachable Contact Methods: The provided phone number redirecting to an unrelated business (a coffee shop).
• Financial Loss: Customers state they "expect for you to just take the loss" of the money paid.
• Apparent Scam: Customers explicitly label the business as a "scam" and advise others to "Stay away from this vendor/online shop!"

From a promotional standpoint, Hog Parts Pros attempts to attract customers through online advertising and claims of competitive pricing ("competitive prices") and discounts. Their website mentions a discount on orders over $50 and free shipping over $200. The use of social media platforms like Facebook and Instagram is also a common promotional strategy for online retailers. However, the existing customer reviews serve as an overwhelming negative promotional message. The very strong and consistent warnings from multiple customers about unfulfilled orders, non-existent communication, and the alleged fraudulent nature of the business would likely deter any new customers who research the company online. The negative experiences shared, such as parts not shipping and money being taken without delivery, essentially act as anti-promotional information, cautioning potential buyers to avoid the company entirely. Therefore, despite any stated promotional efforts, the objective information available from customer feedback paints a picture of a business that is failing to deliver on its core promises and may be operating under questionable practices.