Hi Way 101 Auto & Truck Parts

Welcome to Hi Way 101 Auto & Truck Parts, an auto parts store located at 63 OH-101, Tiffin, OH 44883, USA. Operating within the platform category of Auto Repair Stations (which includes businesses selling automotive parts and related goods), Hi Way 101 Auto & Truck Parts can be contacted at (419) 447-7041 or via their mobile number +1 419-447-7041. Based on the available customer reviews, it appears that this business not only sells auto and truck parts but may also be involved in recycling or purchasing scrap metal, which led to one negative customer experience.

Information regarding the physical environment of Hi Way 101 Auto & Truck Parts is somewhat limited but can be inferred. As an auto and truck parts store, it likely features a retail area with shelves and displays showcasing various automotive components, accessories, and supplies. There would typically be a service counter where customers can inquire about parts availability, place orders, and complete transactions. Given the mention of scrap metal and recycling in one of the reviews, the premises might also include an outdoor or separate area for handling and processing these materials. The environment could range from a straightforward parts retail space to one that also accommodates the operations of a scrap yard or recycling center. The contrasting customer experiences suggest that different areas or interactions within the business might lead to varying perceptions of the environment and service.

The services and products offered by Hi Way 101 Auto & Truck Parts, based on the limited customer feedback, seem to include:

• Sale of auto and truck parts: The name of the business explicitly indicates the sale of parts for both cars and trucks. One positive review mentions the successful purchase of a specific wheel for a Jeep Grand Cherokee, indicating they can source and supply various types of automotive parts.
• Potentially, the sale of new and used parts: While not explicitly stated, auto parts stores often carry both new and used components to cater to different customer needs and budgets. The positive review about a wheel purchase doesn't specify if it was new or used.
• Shipping of parts: The positive review notes that the ordered wheel was sent out and received the next day, indicating they offer shipping services for customers who may not be local or require delivery.
• Recycling or purchasing of scrap metal: The negative review details an interaction involving the sale of aluminum cans, suggesting that the business may also operate as a recycling center or purchase scrap metal from the public. This aspect of their operation led to a highly negative experience for one customer.

The features of Hi Way 101 Auto & Truck Parts, as perceived through the lens of the two contrasting customer reviews, present a mixed picture:

• Wide range of parts (implied): The name suggests a comprehensive inventory for both cars and trucks, though this is only partially confirmed by the successful wheel purchase.
• Ability to source specific parts: The positive review highlights their ability to find and ship a specific wheel for a particular vehicle model, even fulfilling the order quickly.
• Competitive pricing (implied): The positive reviewer mentioned a "great price," suggesting that their parts may be competitively priced, at least in some instances.
• Potentially rude or unprofessional customer service: The negative review strongly criticizes the rudeness of an employee during a transaction related to recycling, including making derogatory comments about the customer's workplace. This raises significant concerns about the consistency of their customer service.
• Questionable business practices (alleged): The negative reviewer accuses the business of being a "thief" due to a deduction in payment for allegedly non-aluminum cans and the rude behavior. While this is one customer's perspective, it is a serious accusation that potential customers should be aware of.
• Inconsistent service quality: The stark contrast between the two reviews suggests that the quality of service and customer interactions may vary significantly depending on the situation or the specific transaction (e.g., parts purchase versus scrap metal sale).

Currently, there is no information available regarding any specific promotional offers or discounts at Hi Way 101 Auto & Truck Parts. Auto parts stores sometimes offer sales on specific parts, seasonal discounts, or special offers for certain customer groups. However, the provided reviews do not mention any such promotions. Local users interested in potential deals should contact the store directly or inquire about any loyalty programs or discounts that might be available.

In conclusion, Hi Way 101 Auto & Truck Parts in Tiffin, OH, operates as an auto parts store for both cars and trucks and may also be involved in recycling or purchasing scrap metal. While one customer reported a positive experience with finding a specific part at a great price and receiving prompt service, another customer had a severely negative experience related to a scrap metal transaction, citing rudeness and questionable business practices. This stark contrast in customer feedback suggests that the quality of service and customer interactions at Hi Way 101 Auto & Truck Parts may be inconsistent. Local users in Tiffin seeking auto or truck parts may find what they need there, as indicated by the positive review. However, they should also be aware of the serious allegations made in the negative review regarding customer treatment, particularly in transactions beyond standard parts sales. It would be prudent for potential customers to exercise caution and perhaps seek clarification on policies and procedures, especially if they intend to engage in services beyond purchasing auto parts. Contacting the store directly at (419) 447-7041 might provide further insight into their current offerings and customer service approach.