Heritage Services LLC. Auto Repair

Heritage Services LLC. Auto Repair, located at 1101 S KY-7, Grayson, KY 41143, USA, operates as an "Auto Repair Station" providing essential maintenance and repair services for vehicles in the local community. They can be reached by phone at (606) 474-4063 or via mobile at +1 606-474-4063.

Situated on South KY-7, Heritage Services LLC. Auto Repair is positioned along a state highway, making it accessible for residents of Grayson and those traveling through the area. As an auto repair shop, the environment would typically consist of a service bay area equipped for vehicle diagnostics, repairs, and maintenance, along with a customer reception or waiting area. While specific details about the amenities of the waiting area are not publicly detailed, the focus is on a functional space where vehicles can be efficiently serviced. Their standard operating hours are Monday through Friday, from 8:30 AM to 5:00 PM, and they are closed on Saturdays and Sundays. This schedule caters to customers primarily during weekday business hours.

Heritage Services LLC. Auto Repair provides a range of services typical of a general auto repair station. Based on available information, their core offerings include:

• Oil Changes: This is a fundamental service for vehicle maintenance, ensuring proper lubrication and performance of the engine. The customer review specifically mentions "full synthetic oil change."
• Tire Services: Information suggests they are also listed as a tire shop. This would imply services such as:
  • Tire replacement and installation.
  • Mounting and balancing of tires.
  • Rubber valve stem replacement.
  • Tire disposal.
  • TPMS (Tire Pressure Monitoring System) reset.
  • Potentially, 12 months of 24/7 roadside assistance with the installation of a minimum of four tires (as commonly offered by tire installers).
• General Auto Maintenance and Repair: While not explicitly detailed, the "Auto Repair" in their name indicates they handle a broader range of services beyond just oil changes and tires. This would typically include:
  • Fluid checks and top-offs.
  • Brake inspections and repairs.
  • Suspension checks and repairs.
  • Engine diagnostics for check engine lights or performance issues.
  • Basic electrical system checks.
  • Preventative maintenance checks to identify potential problems early.

The extent of their mechanical repair capabilities beyond these fundamental services is not explicitly detailed, but as a local auto repair shop, they aim to be a versatile solution for common vehicle issues.

The customer reviews for Heritage Services LLC. Auto Repair offer a mixed perspective on their features and the overall customer experience. On the positive side, one customer noted "Friendly service," suggesting that interactions with staff are generally pleasant and welcoming. This same customer also highlighted a significant positive feature: a "first responders discount of 10%," which is a commendable initiative and a great benefit to those who serve the community. This indicates a commitment to community support and appreciation.

However, the reviews also reveal significant concerns regarding the quality of the actual repair work and transparency in service. One customer experienced a "bad experience" after a full synthetic oil change, reporting that the "drain plug has been over tightened to the point when the seal is bent and oil is leaking from it." Furthermore, "Oil is also leaking from the filter cartridge door." This suggests a critical lapse in quality control during a routine service, leading to significant inconvenience and additional cost for the customer to fix the issue themselves. The customer's remark, "Two stars. 4 for service. Zero for actual change," starkly differentiates between the friendly interaction and the poor execution of the service.

Another review points to issues with communication and pricing: "Lady who was answering the phone was not knowledgeable about anything going on. Over priced service and added items which were not needed to my estimate. My truck was towed to another mechanic and I paid less than half of their estimate, that's including the tow bill." This feedback raises concerns about:

• Staff Knowledge: Lack of knowledge from a staff member answering the phone indicates potential gaps in internal communication or training regarding ongoing services.
• Pricing Transparency and Honesty: Allegations of "Over priced service" and "added items which were not needed to my estimate" are serious concerns that impact trust and fairness. The customer's experience of paying significantly less elsewhere, even with a tow bill, reinforces these concerns.

These reviews suggest that while the business aims for friendly service and offers appreciated discounts, there are significant inconsistencies in the quality of the mechanical work and the transparency of their quoting and service recommendations. This mixed feedback indicates that customers might experience varied levels of satisfaction.

Based on the customer review, Heritage Services LLC. Auto Repair actively offers a "first responders discount of 10%." This is a direct promotional incentive aimed at a specific segment of the community, highlighting their appreciation for their service. It is highly probable that similar discounts might extend to other community heroes or specific types of services. Auto repair shops often run various promotions, such as:

• Seasonal Maintenance Packages: Discounts on services needed during specific times of the year (e.g., winter checks, summer A/C service).
• Oil Change Specials: Deals on conventional, synthetic blend, or full synthetic oil changes.
• Tire Deals: Promotions on tire purchases, possibly including installation discounts.
• New Customer Incentives: Discounts for first-time visitors.

While specific, real-time promotional details beyond the first responder discount are not available from the provided information, prospective customers are encouraged to contact Heritage Services LLC. Auto Repair directly at (606) 474-4063 or visit their location at 1101 S KY-7, Grayson, KY 41143, USA, to inquire about any current deals or discounts that may apply to their vehicle's service needs. It is always advisable to confirm pricing and the necessity of recommended services upfront, especially given the mixed customer feedback regarding estimates.