Henry's Collision Auto Body

Welcome to Henry's Collision Auto Body, an Auto Repair Station located at 36085 Cathedral Canyon Dr, Cathedral City, CA 92234, USA. We specialize in providing comprehensive collision repair and auto body services to the residents of Cathedral City and the surrounding areas. Understanding the stress and inconvenience that can follow a vehicle collision, our aim is to restore your vehicle to its pre-accident condition with quality workmanship and attention to detail. While customer experiences can vary, we are committed to addressing concerns and ensuring customer satisfaction.

As a local Auto Repair Station focused on collision repair, Henry's Collision Auto Body offers a range of services to address damage resulting from accidents. Our team is equipped to handle various aspects of auto body repair, from structural damage to cosmetic restoration. We strive to provide thorough assessments and effective repair solutions to get you back on the road safely.

Henry's Collision Auto Body operates from a physical location in Cathedral City, CA, equipped to handle collision repair services. While specific details about the shop's interior environment are not extensively available, a typical auto body shop environment includes:

• Dedicated repair bays for dismantling, repairing, and reassembling vehicles.
• Specialized equipment for frame straightening, welding, and other structural repairs.
• A paint booth to ensure a professional and factory-quality finish.
• Areas for parts storage and organization.
• A customer reception area where you can discuss your repair needs and receive updates.

Based on one customer's positive experience with the resolution of an issue, it suggests that communication with the front desk and the owner is possible, and efforts are made to address customer concerns.

Henry's Collision Auto Body offers a range of services focused on restoring vehicles after a collision. These services typically include:

• Collision Repair: Addressing damage ranging from minor dents and scratches to major structural damage resulting from accidents.
• Body Work: Repairing and replacing damaged body panels, including doors, fenders, and bumpers.
• Frame Straightening: Utilizing specialized equipment to restore the structural integrity of the vehicle's frame.
• Paint Repair and Refinishing: Matching and applying paint to seamlessly blend with the original finish, ensuring a high-quality appearance.
• Trim and Door Handle Work: As mentioned in a customer review, services may include the removal and reinstallation of trim pieces and door handles. It's important to ensure these are properly installed to avoid future issues.
• Parts Replacement: Replacing damaged parts with new or recycled components as necessary for the repair.
• Assistance with Insurance Claims: Many auto body shops work with insurance companies to help streamline the claims process for their customers.

It is important for customers to have clear communication with the shop regarding the scope of work, parts used, and warranty information to ensure a satisfactory repair experience.

When considering Henry's Collision Auto Body for your collision repair needs, it's important to note both potential strengths and areas where customer experiences have varied:

• Comprehensive Collision Services: We offer a range of services to address various types of collision damage.
• Resolution of Issues: As indicated by one customer's feedback, the shop, particularly through the involvement of Lily and Henry (the owner), demonstrated a willingness to address and resolve customer issues, going "above and beyond" expectations in one instance.
• Potential for Quality Work: The positive review suggests the capacity to deliver high-quality repairs and achieve customer satisfaction when issues are properly addressed.
• Warranty Concerns: One customer reported a negative experience regarding warranty coverage for what they perceived as improper installation rather than a faulty part. It is crucial for customers to have a clear understanding of the shop's warranty policy, specifically what is covered (parts vs. labor/installation) and for how long.
• Communication Challenges: The initial negative review also mentioned difficulties in communication, including a lack of a promised callback. Effective communication is vital in the auto repair process to ensure customer expectations are met.

Currently, specific promotional offers for Henry's Collision Auto Body were not provided in the available information. For local users interested in our services, we recommend contacting us directly at (760) 770-8082 or +1 760-770-8082 to discuss your specific repair needs and to inquire about any current specials or discounts that may be available. It is also advisable to ask for a detailed estimate for the required work and to clarify the shop's warranty policy on both parts and labor/installation. Visiting our location at 36085 Cathedral Canyon Dr, Cathedral City, CA 92234, will allow you to speak with our team in person and get a better understanding of our services and policies.

Selecting a local collision repair shop like Henry's Collision Auto Body can offer several benefits:

• Community Connection: Local businesses are often invested in their reputation within the community and strive to provide good service to their neighbors.
• Potential for Personalized Attention: Smaller, local shops may offer more personalized attention to your specific repair needs.
• Convenience of Location: A nearby shop can simplify the process of dropping off and picking up your vehicle.
• Direct Communication: You may have more direct communication with the people working on your car, including the owner or manager.
• Support for Local Economy: Choosing a local business helps contribute to the economic well-being of your community.

The provided customer reviews offer a mixed perspective. One review highlights a negative experience with trim and door handle reinstallation and subsequent warranty issues and lack of communication. This underscores the importance of clear communication and understanding the warranty terms.

Conversely, another customer shared a positive experience where issues with a former employee were resolved by Lily and Henry, with the repairs exceeding expectations. This suggests that the current management is committed to addressing customer concerns and ensuring satisfaction. This positive feedback also indicates the potential for quality work and a commitment to customer service when issues are escalated and resolved appropriately.

It is advisable for potential customers to consider both perspectives and engage in clear communication with the shop regarding their specific repair needs, warranty policies, and any concerns they may have.

For collision repair services in Cathedral City, CA, you can contact Henry's Collision Auto Body to discuss your needs and obtain an estimate.

Phone: (760) 770-8082

Mobile Phone: +1 760-770-8082

Address: 36085 Cathedral Canyon Dr, Cathedral City, CA 92234, USA

We encourage you to reach out to us to discuss how we can assist with your collision repair requirements.