Hemmingson Racing

(29 reviews)

Auto Repair Stations Iowa Polk County West Des Moines Fuller Road

Polk County . Iowa

Close Now

Overview
Intro
Photos
Location
Reviews

+1 515-226-0992
1848 Fuller Rd Suite 3, West Des Moines, IA 50265, USA

Operating Hours

Business hours are not available at the moment

Hemmingson Racing Introduce

Hemmingson Racing, located at 1848 Fuller Rd Suite 3, West Des Moines, IA 50265, USA, operates as an auto repair station within the designated platform category. For local users in West Des Moines, this establishment provides vehicle repair and maintenance services. The contact phone number provided is (515) 226-0992, and a mobile phone number is also listed as +1 515-226-0992, indicating available communication channels.

The **environment** of an auto repair station typically consists of a functional workspace designed for vehicle maintenance and repair. This would include service bays equipped with various tools and machinery necessary for automotive work. Given the nature of a repair shop, the environment is generally geared towards efficiency in handling vehicles. While specific details about the waiting area or customer amenities at Hemmingson Racing are not provided in the available information, standard practice for auto repair stations includes areas for customers to wait, though the level of comfort and amenities can vary. The address in a suite suggests a dedicated workshop space within a larger commercial or industrial complex.

As an "Auto Repair Station," Hemmingson Racing would generally offer a range of **services** common to the automotive repair industry. These typically include, but are not limited to, engine diagnostics, brake repair, oil changes, tire services, suspension work, and general vehicle maintenance. The name "Racing" in the business title might suggest a specialization or interest in performance vehicles or specific types of automotive work, though without further details or a description from the business itself, this remains an inference. Based solely on the provided customer reviews, which detail issues related to parts, communication, and overall service, the types of work performed are not explicitly detailed beyond the general context of "mechanic experience" and bringing a car in for service.

When assessing the **features** of Hemmingson Racing based on the provided customer reviews, a distinct pattern emerges regarding operational aspects and customer interaction.

Communication Challenges: A significant feature highlighted by the reviews is a perceived lack of consistent and reliable communication. Customers report difficulty reaching the shop via phone, having voicemails unreturned, and encountering issues with scheduled pick-up times not being honored or the shop being unattended.
Transparency in Service and Billing: The reviews suggest a concern regarding transparency, specifically related to parts being installed "without asking" and unexpected charges. Customers mention that work was performed that they "initially brought it in for at first because he couldn't remember" and that "random things" were allegedly added to the bill.
Customer Service Experience: The overall customer experience described is highly negative, characterized as "literally the worst mechanic experience." This points to significant issues with customer satisfaction, particularly concerning responsiveness and accountability.
Resolution of Issues: While a partial adjustment to the bill was mentioned after a customer confronted the mechanic, it was deemed "not significant enough to matter at all," indicating dissatisfaction with the resolution process.

It is important to note that these features are derived directly from the provided customer feedback, which represents a critical perspective on the business's operations. The consistency of the issues raised across both reviews, which are identical, underscores these as notable features of the customer experience at Hemmingson Racing, at least from the perspective of these specific clients.

Regarding **promotional information**, there are no details provided in the available data. Auto repair stations typically engage in various forms of promotion, such as offering discounts on services (e.g., oil change specials, brake service deals), warranties on parts and labor, or customer loyalty programs. However, without any explicit information or customer testimonials referencing promotions, it is not possible to objectively detail any promotional activities specific to Hemmingson Racing. Any promotional efforts would likely be communicated directly by the business through their own advertising channels or at the location.

In summary, Hemmingson Racing in West Des Moines, IA, functions as an "Auto Repair Station" providing general automotive services. Based on the customer reviews available, key features that define the customer experience include challenges with communication, concerns regarding transparency in billing and service authorization, and an overall highly negative perception of customer service. While the business's contact information and address are provided, there is no public information available regarding its environment, specific services, or promotional offers beyond what can be inferred from its category and the critical customer feedback.

Hemmingson Racing Location

Hemmingson Racing Customer Reviews

Literally the worst mechanic experience I have had in my life so far, he put on a bunch of parts without asking, did not do the work that I initially brought it in for at first because he couldn't remember so he just did what he thought he was supposed to do, then charged me for all of it! And then on top of it made multiple appointments with me so I could come and pick up the car and then refuse to either show up at the shop or answer the phone. I left multiple messages on his voicemail only to have to show up at the shop in person and find out that he was there but never bothered to call me back!! As far as I'm concerned this guy will just tack random things onto your bill and then say that you had previously discussed it, he did take off a little bit of an amount when I chewed him out for all of this but it wasn't significant enough to matter at all! Please go somewhere else!

Sep 12, 2022 · Xian Chen

Unbelievable shop. So happy I was referred over to Chuck. I figured if he can build and race cars he can probably fix my vehicle. And I was right. Really knows cars and explains everything in detail so you're never left wondering what you just paid for. Honest about what your car needs or doesn't need and his pricing is up front and very fair. Never been this happen with a repair shop ever. Will bring all my cars in the future.

Oct 31, 2019 · Mark Hansen

Nice owner. What can be fixed is limited. 3 vehicles went in. A little dis organized and forgets a few simple requests. Probably wont return. Hand to return vehicle because a reassembly wasn't done correctly. You might be in for a few days wait. Busy busy with not enough help. Honest opinion.

Jul 23, 2020 · Steve Hammer

Chuck was able to get me in quickly and was very fair on price. I am extremely pleased with my experience and would definitely refer him and will be using him again in the future.

Oct 05, 2017 · Russ Lytton

Chuck was able to get me in quickly and was very fair on price. I am extremely pleased with my experience and would definitely refer him and will be using him again in the future.

Oct 05, 2017 · Russ Lytton

My dad was visiting from out of town on New Years Eve when his car died in the middle of the street. Called Chuck at Hemmingson Racing after hearing about him from my neighbors on the Nextdoor App who has nothing but good things to say. In spite of it being New Year’s Eve Chuck said to tow it over. We dropped it off, he had it up on the rack in minutes, diagnosed it and repaired it in a couple hours in time for dad to see the rest of his family over the holiday. Total cost: $325. Total time from breakdown to repaired (including tow): 4 hours.

Dec 31, 2019 · Matthew Smith