Gosch Ford Hemet Service

If I could give 0 stars I would. We bought a brand new Escape from this place in February 2024 and by May all of the safety sensors were not working and we had to bring it to the shop. Today, July 22nd we finally get a call that it is ready and we can get our car back, only to get it in shambles. The panels were not put together and the car was dirty. We were forced to wait even longer for them to finish assembling the car. You would think they’d inspect the car before calling a client back. After finally leaving the shop, not even a mile down the street all of the sensor issues came back up on the dash. This entire experience has been ridiculous, the people here clearly don’t care and are not on top of their work. Avoid Gosch Ford!!!

Jul 22, 2024 · Rachel Soldado

Absolute hack mechanics. I decided to take my truck in to a local mechanic to dig into why my raptor has been leaking so much after this dealership worked on it. According to my new, good mechanic, "these guys did a hack job. There's missing bolts, broken pieces, and leaks everywhere." Plus they charged WAY more for the service than what I could get from a quality mechanic. Absolutely stay away from this service depth if you can.

Feb 11, 2025 · James Wolf

I’ve dreaded having my truck serviced because it always seems to be a terrible experience. This experience was exceptional. I had them pick my vehicle up at my job Monday morning, they were on time, kind, and professional. I was notified when it arrived back to Ford, I received an update later with a video after my oil change and tire rotation. I was told it would be 2 days due to recalls that needed to be completed so I already arranged for a different way to get home that day. Then today I was notified when everything was completed, I paid over the phone for exactly what had been quoted. Then one last call to schedule delivery. They were running a little behind with the drop off but I was already home and they notified me right away. When they did arrive again, kind and professional, my truck is clean and this was an outstanding experience!

Jul 09, 2024 · Audrey Joyner

Amaray is the best service writer at ford!

Nov 27, 2024 · Ryan S

Ben was my service advisor and he and his team did an amazing job Thank you so much

Jun 27, 2024 · GVB