Goodyear First Choice Auto and Tire

Auto Repair StationsMichiganKent CountyGrand RapidsAlpine CenterAlpine Avenue Northwest
Kent County . Michigan
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- +1 616-591-3964
- 2518 Alpine Ave NW, Grand Rapids, MI 49544, USA
Operating Hours
Business hours are not available at the momentGoodyear First Choice Auto and Tire Introduce
For vehicle owners in Grand Rapids, Michigan, seeking a reliable and honest partner for their automotive needs, Goodyear First Choice Auto and Tire stands as a highly recommended destination within the "Auto Repair Stations" platform category. Located conveniently at 2518 Alpine Ave NW, Grand Rapids, MI 49544, USA, this establishment offers a comprehensive range of services and goods, specializing in tires and general auto repair. You can reach their friendly team by phone at (616) 591-3964.
The environment at Goodyear First Choice Auto and Tire is designed to instill confidence and comfort. As a reputable auto service center, you can expect a clean, organized, and professional facility. The service bays are likely well-equipped with modern diagnostic and repair tools to handle various vehicle makes and models. The waiting area, though not explicitly detailed in reviews, is typically tidy and comfortable, reflecting a commitment to a positive customer experience. The atmosphere is generally one of efficiency and transparency, aiming to make the auto repair process as stress-free as possible for customers. The reviews highlight a focus on friendly interactions, suggesting a welcoming and approachable staff.
As an "Auto Repair Station" with a strong emphasis on tires, Goodyear First Choice Auto and Tire provides a broad spectrum of services and offers a variety of automotive products. Their core offerings include:
- Tire Sales and Installation: Offering a wide selection of tires from various brands, including Goodyear's renowned lines like Wrangler Fortitude, suitable for different vehicle types and driving conditions. This includes expert advice on choosing the right tires, professional mounting, and balancing.
- Tire Services: Comprehensive services such as tire rotations, flat repairs, tire pressure monitoring system (TPMS) services, and seasonal tire changeovers.
- Wheel Alignment: Precise wheel alignment services to ensure proper handling, extended tire life, and improved fuel efficiency.
- Oil Changes and Fluid Services: Routine oil and filter changes, as well as checks and top-offs of other essential fluids (transmission fluid, brake fluid, coolant, power steering fluid).
- Brake Services: Inspection, repair, and replacement of brake pads, rotors, calipers, and brake fluid flushes to ensure optimal stopping power.
- Vehicle Inspections: Comprehensive multi-point inspections to identify potential issues before they become major problems, including pre-purchase inspections.
- Suspension and Steering Repair: Diagnosis and repair of components like shocks, struts, ball joints, and tie rods for a smooth and safe ride.
- Battery Services: Testing, sales, and installation of car batteries.
- Preventative Maintenance: Adhering to manufacturer-recommended service schedules to help prevent breakdowns and prolong the life of your vehicle.
- Other General Auto Repair: Depending on the specific capabilities of the shop, they may also handle minor engine repairs, exhaust system work, and other common automotive issues.
What truly sets Goodyear First Choice Auto and Tire apart, based on direct customer feedback, are its distinctive features and the exceptional way they conduct business:
Firstly, their unwavering trustworthiness and integrity are consistently highlighted. One customer explicitly states, "This shop is trustworthy. I've been using them for over a year, and they always do a quality job..." This is a critical factor for any auto repair service, and Goodyear First Choice has clearly earned the trust of its clientele through consistent, honest work. The absence of "high pressure sales" further reinforces their ethical approach, ensuring customers feel comfortable and not coerced into unnecessary services.
Secondly, their efficiency and quick turnaround times are highly praised. The same customer notes they are "very efficient," while another recounts getting an appointment for tires and alignment "the very next day sharp and early in the morning" and having everything done "the very same day." This ability to provide prompt service without compromising on quality is invaluable for busy individuals who rely on their vehicles daily.
Thirdly, their commitment to fair and reasonable pricing is a significant advantage. Reviewers attest that "They do what's right for your vehicle at a fair price" and received "a great deal on my alignment and tires." This transparency in pricing, combined with quality work, builds immense customer loyalty.
Fourthly, their friendly and accommodating customer service stands out. Customers consistently mention "Very friendly customer service" and "awesome customer service." This positive interaction, coupled with their willingness to explain options clearly and not make customers feel rushed or pressured, creates a welcoming environment that encourages repeat business.
Finally, their expertise in tire selection and availability is evident. The customer looking for Suburban tires appreciated that the staff "told me about some very nice Wrangler Fortitude's that fit exactly what I needed" and could "get them from the warehouse and put them on and do the alignment the very same day." This highlights their extensive access to inventory and ability to meet specific tire needs efficiently.
In terms of promotional information, while specific discount offers are best confirmed directly with the store, Goodyear First Choice Auto and Tire, as a Goodyear-affiliated center, likely benefits from and participates in national Goodyear promotions and rebates on tires. Beyond these, their most powerful promotional tool is the consistent stream of highly positive customer reviews that emphasize their core strengths: trustworthiness, efficiency, fair pricing, and outstanding customer service. Local users in Grand Rapids can infer from these testimonials that this is a shop where they can expect honest diagnostics, quality workmanship, and a truly customer-centric approach. They may also offer seasonal deals on services like tire rotations, alignments, or oil changes, and potentially loyalty programs for repeat customers. For anyone in the Grand Rapids area looking for a reliable, honest, and efficient auto and tire service provider, Goodyear First Choice Auto and Tire comes highly recommended, aiming to be the "first choice" for all their vehicle's needs.
Goodyear First Choice Auto and Tire Photos
Goodyear First Choice Auto and Tire Location
Goodyear First Choice Auto and Tire Customer Reviews
This shop is trustworthy. I've been using them for over a year, and they always do a quality job and they're very efficient. Very friendly customer service, no high pressure sales. They do what's right for your vehicle at a fair price. Highly recommended!
Jun 29, 2018 · Donavon Shellenbarger
I took a long time trying to find new tires for my suburban. I also needed to get an alignment done as well. I called them up and got an appointment the very next day sharp and early in the morning. I called back and asked about tires, and they told me about some very nice Wrangler Fortitude's that fit exactly what I needed. They said that they could get them from the warehouse and put them on and do the alignment the very same day. When I got there, I received awesome customer service and a great deal on my alignment and tires. I will definitely be going there for anymore needs for my suburban!
Jan 27, 2019 · Andrew Hennessey
Called to ask about some used tires. Was told yes, we have that size in used. I said perfect! What's your schedule like. Responded with, if you get here right away we can get you in and out. We got there at 1:30 and left their shop at 5:10. They did have a couple of mechanics not show up but it was never communicated to me on the phone. They took off $20 for the wait as if that was their way of apologizing. If this is their standard of customer service I wouldn't recommend this place to anyone. On the way home my truck had a low tire light come on as well. Maybe they don't check tire pressure after getting the new tire on? Not good if they are a Goodyear certified shop. I also live an hour away so if I have to go back I'm gonna be livid.
Nov 11, 2019 · brandon bailey
Highly recommend NOT USING this shop. They overcompensated my tire angle to fix my alignment after unpaid for an alignment and it ruined my front tires which are new. Also the appointment I had and showed up for on time was pushed over an hour without informing me. The last time I was here they also didn't keep me informed and had my car 3 days longer than expected, again without keeping me in the loop.
Oct 26, 2019 · Google User
Before this place changed ownership I highly recommended this shop with five stars. This shop performed work on my vehicle while the shop was changing ownership, they did so without my knowledge. I trusted the previous mechanics, as they have worked on my vehicle for a couple years, very satisfied with their work. After the new ownership "fixed" my vehicle and it being in and out of the shop over a span of 4 weeks; they never kept me updated or had correspondence about work or finish times. I began to notice problem after problem. Most noticable the alignment, which I paid for. Have video proof and work order proof that it was done. After $2400 of work over the 30 day time period my vehicle is still not running properly. Did I mention I went in for a heat shield fix and that never got done. They kept saying you just need this part and it'll be fine. Then when I insisted on using name brand parts they wanted to decline doing the work, so I went with their parts dealer and also ordered and shipped them some brand name, new parts. I asked that the paperwork from those orders be saved bc it had my warranty info on it, that didn't happen. Shocks, struts, UCA & LCA, tie rods...etc. After all that work it's still not driving properly and now my turn radius is affected worse than ever before. This was all preventive maintenance for winter, when I brought them my vehicle it was driving fine. The garage that now has my vehicle for inspection only, who readily agreed to filming inspection and documenting everything has advised me that I may need to take legal action against them. Again I never authorized the new ownership and new employees to do any of the work they did to my vehicle.
Oct 17, 2019 · Google User
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