Gomez Auto Services

Located at 947 Pamalee Dr, Fayetteville, NC 28303, USA, Gomez Auto Services operates as an "Auto Repair Station" within the Fayetteville community. This shop aims to provide various automotive repair and maintenance services, catering to local vehicle owners. However, online customer reviews present a mixed view of the services and overall customer experience offered at this establishment.

Gomez Auto Services is situated on Pamalee Drive, a main road in Fayetteville, suggesting a readily accessible location for customers in the area. Like most auto repair shops, its environment is likely functional, equipped with bays, lifts, and diagnostic tools necessary for vehicle servicing. The shop provides contact via phone at (910) 868-1885 and +1 910-868-1885, allowing customers to call for inquiries, appointments, or service updates.

The operating hours for Gomez Auto Services are generally consistent throughout the weekday and include Saturday availability, which can be convenient for many customers:

• Monday: 8:00 AM – 6:00 PM
• Tuesday: 8:00 AM – 6:00 PM
• Wednesday: 8:00 AM – 6:00 PM
• Thursday: 8:00 AM – 6:00 PM
• Friday: 8:00 AM – 6:00 PM
• Saturday: 10:00 AM – 3:00 PM
• Sunday: Closed

While the business hours indicate availability, conflicting information found online suggests that some sources list them as closed on weekdays. However, more recent and verified sources, including their NAPA AutoCare profile, confirm the longer weekday and Saturday hours. It's always advisable for customers to confirm hours of operation directly with the shop before visiting.

As a designated "Auto Repair Station," Gomez Auto Services is equipped to handle a range of automotive needs. Based on available information and their NAPA AutoCare affiliation, their services likely include, but are not limited to, the following:

• General Auto Repair: Addressing various mechanical and electrical issues in vehicles.
• Preventive Maintenance: Such as oil changes, fluid checks, and filter replacements. CARFAX data indicates they specialize in Oil Change services.
• Diagnostic Services: Essential for identifying the root cause of vehicle problems, especially when the check engine light is on. Reviews mention a charge for diagnosis. They are also listed as specializing in Emissions Inspection and Safety Inspection by CARFAX.
• Brake Services: Inspection, repair, and replacement of brake components.
• Engine Service & Repair: Including more complex issues related to the engine.
• AC Repair: Servicing air conditioning systems, as one positive review specifically mentions their ability to recharge AC successfully when a dealership recommended a compressor replacement.
• Tire Services: While not explicitly detailed, most full-service auto repair shops handle basic tire services like rotations and minor repairs.
• Transmission Repair: As a comprehensive auto repair shop, it's expected they handle transmission-related issues.
• Wheel Alignment: Ensuring proper wheel positioning for vehicle handling and tire wear.
• Battery Service: Testing, replacement, and related electrical work.

Their affiliation with NAPA AutoCare suggests adherence to certain industry standards and often includes a nationwide warranty on parts and labor (e.g., 24 months/24,000 miles), which is a significant benefit for customers.

The customer reviews for Gomez Auto Services present a sharply contrasting picture, making it important for potential customers to weigh both perspectives:

• Knowledgeable and Professional Staff: One positive review praises the team as "very knowledgeable and professional and all around Good people!!!" and "Highly recommend for all your Auto needs!"
• Affordable Work Done Right: Multiple positive reviews highlight that Gomez provides "affordable work done right," and that prices are "reasonable" and "matched the quote." This suggests a commitment to fair pricing and effective repairs.
• Timely Service: Customers have noted that their vehicles were "done in a timely manner" and repairs were completed "quickly and efficiently."
• Honesty and Transparency: A verified review specifically commends Gomez Auto Service for being "honest, kept me updated on the status of my car... they explained what was wrong and showed me the damaged part(s)." This is a crucial positive aspect in the auto repair industry.
• Effective Problem Solving: The instance where they successfully charged an AC system when a dealership recommended a more expensive compressor replacement illustrates their ability to accurately diagnose and provide cost-effective solutions.
• Family-Owned Business: One review mentions appreciation for the "family owned business," suggesting a more personal approach to customer service.

Overall, positive reviews often commend the staff's professionalism, the quality and affordability of repairs, and the shop's ability to provide effective solutions.

• Allegations of Overcharging and Price Gouging: A prominent negative review states, "Absolutely horrible service, they overcharge & price gouge, also try to steal your car from under your nose, Do NOT GO THERE, They wanted $380 for a Diagnosis & fixed nothing on the car." This is a severe accusation of unethical practices.
• Poor Customer Service and Communication: The same negative review details "worst Customer service, cursed & yelled over the phone & all because I refused service." This directly contradicts the positive feedback about professionalism and good people. The phrase "make sure you ask about policies & all because they will Get you, if they think they can" suggests a lack of upfront communication regarding charges and procedures.
• Dispute Over Diagnosis Fees: The refusal to pay the $380 diagnosis fee when no repairs were performed, and subsequent negotiation attempts, implies potential issues with their diagnostic service model or transparency.

The stark contrast in reviews suggests that customer experiences at Gomez Auto Services can be highly polarized. While many find them to be professional, honest, and affordable, at least one very vocal customer reported a profoundly negative experience centered on pricing, transparency, and staff conduct. This duality makes objective assessment challenging and points to potential inconsistencies in service delivery or specific situations leading to severe customer dissatisfaction.

For local users in Fayetteville, Gomez Auto Services, based on its varied online presence, positions itself as a comprehensive auto repair solution. Their affiliation with NAPA AutoCare and positive reviews about affordability and effectiveness can be strong draws. Key promotional aspects include:

• Comprehensive Service Offerings: Advertising their wide range of services, from routine maintenance to more complex engine and AC repairs.
• Affordable & Quality Work: Emphasizing their ability to provide "affordable work done right," a critical factor for many vehicle owners.
• Nationwide Warranty: Highlighting the 24-month/24,000-mile nationwide warranty offered through NAPA AutoCare, which adds a layer of trust and protection for customers.
• Family Business Approach: Promoting their family-owned nature to appeal to customers seeking a more personal and community-focused service.

However, to address the negative feedback and solidify their reputation, Gomez Auto Services would benefit significantly from:

• Ensuring Transparent Pricing and Policies: Clearly communicating diagnostic fees, repair estimates, and shop policies upfront, preferably in writing, to prevent misunderstandings and build trust.
• Consistent Customer Service Training: Ensuring all staff members maintain a professional and respectful demeanor, even when customers decline service or have questions about pricing.
• Proactive Complaint Resolution: Actively engaging with and resolving negative customer feedback online and directly to demonstrate a commitment to satisfaction.
• Showcasing Positive Testimonials: Continuing to encourage and highlight the many positive experiences customers have shared, particularly those that emphasize honesty and fair pricing.

In conclusion, Gomez Auto Services at 947 Pamalee Dr in Fayetteville, NC, presents itself as a full-service "Auto Repair Station" offering a broad spectrum of repairs and maintenance, backed by a NAPA AutoCare warranty. While many customers praise their knowledge, professionalism, and affordable, quality work, significant negative feedback exists concerning pricing transparency and customer service. Potential customers are advised to communicate clearly about services and costs upfront to ensure a positive experience.