Gillham Glass & Repair Inc

For individuals and businesses seeking expert glass services, Gillham Glass & Repair Inc. is a well-established and highly-regarded name. While the provided address is 705 Bluewater Dr, Monticello, IN 47960, USA, it's important for local users to note that their primary shop location is in Lafayette, IN, at 3585 McCarty Lane, Lafayette IN 47905. This distinction is explicitly mentioned in customer reviews, indicating that while they may have a local presence or service area that includes Monticello, their main operational facility is in Lafayette. You can reach them by phone at (574) 583-7303 or +1 574-583-7303, though their Lafayette office also has a number: (765) 447-7513. They are typically open Monday through Friday from 8:00 AM to 5:00 PM.

As an Auto Repair Stations category provider, Gillham Glass & Repair Inc. specifically focuses on various types of glass services, including those for vehicles, but also extends to residential and commercial applications. Their reputation is built on delivering high-quality craftsmanship and a strong commitment to customer satisfaction, as evidenced by numerous positive reviews highlighting their professionalism and responsiveness.

While direct insights into the physical environment of their Lafayette shop are not explicitly detailed in the provided reviews, the overwhelming sentiment from customers reflects a positive and professional experience. Reviews consistently praise the quality of their work, professionalism, and responsiveness. For instance, one customer highlighted a positive experience with getting a glass coffee table top made, noting that "Lisa responded promptly with pricing and options," and they were able to accommodate changes and even "threw in some clear plastic discs." This demonstrates their commitment to customer satisfaction and willingness to go the extra mile.

Another customer shared an experience where they had "problems with condinsation" after a window installation, but the company "came back and redid the window free of charge." This exemplifies their dedication to standing behind their work and ensuring long-term customer contentment. Their ability to schedule installations around customer availability, even waiting for warmer weather for a window replacement, further underscores their customer-friendly approach.

It is important to address a single negative review provided, which refers to aggressive driving by someone associated with the company. While this reflects poorly on the individual's driving behavior, it does not directly speak to the quality of the company's glass repair services or their in-shop customer interactions. It serves as an isolated behavioral concern rather than a systemic issue with their core business operations or customer service within their facility.

Gillham Glass & Repair Inc. specializes in a broad range of glass-related services, making them a versatile choice for many needs. Their services include:

• Auto Glass Repair and Replacement: This is a core service, encompassing windshield repair, side window replacement, and other automotive glass needs. They are equipped to handle various vehicle makes and models, restoring visibility and safety.
• Residential Glass Services: This includes the installation and repair of windows, doors, mirrors, shower doors, and custom glass solutions for homes. Customers have praised their work on replacement windows and custom glass tops for furniture.
• Commercial Glass Services: They cater to businesses, providing glass solutions for storefronts, office partitions, and other commercial applications.
• Custom Glasswork: This extends to specialized items like beveled, carved, etched, and ornamental glass, allowing for unique design elements in both residential and commercial settings.
• Emergency Services: While not explicitly stated in the provided text, many glass repair companies offer emergency services for broken windows or glass, which is a common need.

Their historical background, operating since 1986 and being run by a family with deep roots in the glazier trade, further reinforces their expertise and commitment to the craft. They use quality materials and employ skilled technicians to ensure durable and aesthetically pleasing results.

Several features contribute to Gillham Glass & Repair Inc.'s strong reputation:

• Specialized Glass Expertise: Unlike general auto repair shops, their primary focus is on glass, allowing them to possess specialized knowledge and equipment for precise and high-quality glass repairs and installations.
• Customer-Centric Service: Their willingness to re-do work free of charge if problems arise, their flexible scheduling, and prompt communication highlight a strong dedication to customer satisfaction.
• Family-Owned and Operated: The business has a long history, founded in 1986 by Joe and Mary Gillham, and is now being handed down to the next generation, including Mike Gillham and William Richardson II, with Lisa Gillham as office manager. This family involvement often translates to a personal touch and a long-term commitment to the community.
• High Ratings for Quality and Professionalism: Consistently high ratings across various review platforms for "quality," "professionalism," and "responsiveness" indicate a business that upholds high standards in its service delivery.
• Use of Quality Materials: Their ability to create custom glass pieces and perform complex installations suggests they work with a variety of glass types and ensure proper fit and finish.

While the provided information does not detail specific ongoing promotional offers from Gillham Glass & Repair Inc., their most significant "promotion" is their established reputation for quality and customer satisfaction. The glowing testimonials from customers serve as a powerful form of word-of-mouth advertising, indicating that they consistently deliver reliable results. They are often chosen over competitors not necessarily for being the cheapest, but for their ability to complete work promptly and with high quality, as one customer noted about a quicker turnaround time compared to another estimate.

For potential customers, inquiring directly about current offers for specific services like windshield replacement or window installation would be advisable. Their emphasis on being "reasonable" in pricing while providing excellent service, as mentioned by a satisfied customer, suggests they aim for competitive value.

In conclusion, Gillham Glass & Repair Inc., primarily operating from Lafayette, IN, serves the wider region including Monticello, as a highly capable and reputable "Auto Repair Stations" provider with a specialized focus on all forms of glass. Their commitment to quality workmanship, strong customer service, and experienced team make them a reliable choice for automotive, residential, and commercial glass needs.