Giles Auto Store

Giles Auto Store, located at 127 E Broadway St, Newport, TN, stands as a well-regarded and comprehensive auto parts store that also functions as an "Auto Repair Station" by offering a variety of vehicle maintenance and repair services. As a locally owned and family-operated business, Giles Auto Store positions itself as a central hub for automotive solutions in the Newport community and surrounding areas. Their motto, "Service is the Difference," encapsulates their commitment to providing not just parts, but also expert advice and quality workmanship for a wide range of automotive endeavors.

The environment at Giles Auto Store combines the retail convenience of an auto parts store with the practical capabilities of a service center. For customers seeking parts, the store is designed to be well-stocked with a wide array of automotive components from various reputable brands. The shelves are organized to allow for easy Browse, ensuring customers can find the parts they need, whether it's for a routine oil change or a more complex repair. The retail area is typically clean and well-maintained, creating a comfortable shopping experience. Complementing the retail space, there are dedicated service bays equipped for vehicle maintenance and repair. While specific architectural details of the service area might not be extensively publicized, it is understood to house the necessary tools and equipment for diagnostic work, mechanical repairs, and installations. The overall atmosphere is one of a friendly, community-oriented business, where customers can expect personalized attention and knowledgeable assistance. Being part of the Auto Value network further ensures access to a broad inventory and professional standards.

Giles Auto Store provides a dual offering: a comprehensive inventory of auto parts for sale and a wide range of professional automotive services. This combined approach makes them a versatile and convenient choice for local users. Their services and goods for sale include:

• Extensive Auto Parts Inventory: They stock a vast selection of new auto parts, including:
  • Brakes: Pads, rotors, calipers, and associated brake system components.
  • Batteries: A variety of automotive batteries to fit different vehicle makes and models.
  • Filters: Oil filters, air filters, cabin filters, and fuel filters.
  • Fluids: Engine oil, transmission fluid, brake fluid, coolant, and other automotive fluids.
  • Belts and Hoses: Replacement belts and hoses crucial for engine operation.
  • Ignition Components: Spark plugs, ignition coils, and other parts for the ignition system.
  • Wiper Blades: Various sizes and types of windshield wiper blades.
  • And many other general automotive accessories and repair components.
• Comprehensive Vehicle Maintenance & Repair Services: Their "Auto Repair Station" capabilities include:
  • Oil Change: Routine oil and filter replacement services.
  • Coolant Flush: System flushes to maintain engine temperature regulation.
  • Transmission Flush: Services for automatic and manual transmissions to ensure smooth operation and longevity.
  • Engine Tune-Up: Services to optimize engine performance and fuel efficiency.
  • Tire Services: This includes tire rotation, tire balancing, and potentially new tire sales and installation, although the main focus is maintenance.
  • Front-End Alignment: Adjustments to ensure proper wheel alignment, crucial for tire wear and vehicle handling.
  • Brake Adjustments/Repair: Inspection, adjustment, and repair of braking systems.
  • Muffler Replacement: Services for exhaust system components.
  • State Inspection: Performing vehicle safety and emissions inspections as required.
  • Air Conditioner Repair: Diagnostics and repair of vehicle HVAC systems.
  • Wash, Wax & Interior Clean: Providing detailing services for vehicle appearance.
  • Other Services: A general "Other Service" option allows customers to specify additional repair or maintenance needs.

This wide array of offerings ensures that customers can address most of their automotive needs under one roof, from purchasing a DIY part to entrusting their vehicle for professional repair.

Giles Auto Store distinguishes itself with several key features that contribute to its reputation as a reliable automotive partner:

• Locally Owned and Family Business: This aspect fosters a sense of community trust and often translates into more personalized customer service and a vested interest in the local area's satisfaction.
• **"Service is the Difference" Philosophy**: This motto highlights their commitment to prioritizing customer experience, ensuring that beyond just selling parts or performing repairs, they provide a high level of attentive and helpful service.
• Knowledgeable Staff: The team is expected to be well-versed in automotive parts and general repairs, capable of providing expert advice and guiding customers to the correct components or services.
• Quality Products: They carry "all the brands you look for," suggesting a commitment to stocking reputable and high-quality parts that customers can trust for their vehicles.
• Competitive Pricing: They aim to offer these quality brands "at the prices you expect," indicating a balance between product quality and affordability.
• Comprehensive Automotive Solutions: The ability to provide both parts sales and mechanical services makes them a convenient "one-stop shop" for many automotive needs, saving customers time and effort.
• Part of Auto Value Network: Being associated with Auto Value, a larger automotive parts distribution network, likely provides them with access to a broader inventory, competitive pricing, and industry resources, which benefits the local customer.

Giles Auto Store's promotional efforts are likely rooted in their commitment to service and value, appealing to a broad local customer base. While specific, short-term promotional flyers are not directly available in online searches, general promotional strategies would include:

• Emphasis on "Service is the Difference": This core philosophy itself serves as a promotional message, highlighting their dedication to customer care over merely transactional interactions.
• Competitive Pricing: Continuously promoting that they offer parts at "the prices you expect" for quality brands.
• Convenience and One-Stop Shop Advantage: Advertising the benefit of being able to purchase parts and get service done at the same location.
• Local and Family-Owned Appeal: Highlighting their status as a community business to build trust and encourage local patronage.
• Online Presence and Business Hours: Making their contact information, address, and operating hours (Monday-Friday 8:00 AM – 5:30 PM, Saturday 8:00 AM – 5:00 PM, Sunday Closed) readily available online to facilitate customer visits.
• Positive Customer Reviews: Their 4.8 rating on platforms like AutoTechIQ, based on more than 100 Google Reviews with an average ranking of 4.5 and higher, speaks volumes about their consistent customer satisfaction and serves as strong organic promotion.
• Membership in Networks like Auto Value: Promoting their affiliation with recognized industry networks can lend credibility and assure customers of access to a wide range of quality products.
• Broader Service Offerings: Clearly listing the diverse range of services (oil change, tire rotation, brake repair, AC repair, etc.) communicates their comprehensive capabilities to potential customers.

For the most current information on parts availability, service scheduling, or specific promotions, local users in Newport, TN, are encouraged to contact Giles Auto Store directly by phone or visit their location. Their combination of a well-stocked parts department and competent service bays, underpinned by a strong customer service philosophy, positions them as a valuable resource for all automotive needs in the community.