Gerber Collision & Glass

Welcome to Gerber Collision & Glass, your trusted auto repair station located at 839 Foote Ave, Jamestown, NY 14701. As a comprehensive provider within the Auto Repair Stations category, Gerber Collision & Glass specializes in a wide range of collision repair and auto glass services. You can reach us at (716) 488-6120 or our mobile number +1 716-488-6120.

At Gerber Collision & Glass, we understand that dealing with vehicle damage, whether from a collision or broken glass, can be a stressful experience. Our goal is to provide high-quality repairs, excellent customer service, and a smooth, transparent process to get you back on the road safely and efficiently. We cater to the Jamestown community and strive to be your reliable partner for all your auto body and glass repair needs.

Our Environment:

Based on a customer review, the shop at Gerber Collision & Glass in Jamestown is noted to be clean, and the technicians maintain a clean working environment. This suggests a professional and organized facility where attention is paid to detail and maintaining a high standard of cleanliness. While the specific aesthetics of the customer waiting area or other parts of the facility are not detailed, a clean and organized shop generally reflects a commitment to quality and professionalism in their work processes.

Our Services:

Gerber Collision & Glass offers a comprehensive suite of services to address various types of vehicle damage:

Collision Repair: Our core service involves repairing vehicles that have been damaged in collisions. This includes structural repairs, dent removal, panel replacement, frame straightening, and ensuring your vehicle is restored to its pre-accident condition in terms of safety and appearance.

Auto Body Work: We handle a wide range of auto body repairs, addressing dents, scratches, and other cosmetic damage to your vehicle's exterior.

Auto Painting: Achieving a seamless repair often requires expert painting services. Our technicians are skilled in color matching and applying high-quality finishes to ensure your vehicle looks as good as new.

Auto Glass Repair: For minor chips and cracks in your windshield or other auto glass, we offer repair services to restore the integrity of the glass and prevent further damage.

Windshield Replacement: When damage is too extensive for repair, we provide professional windshield replacement services using high-quality glass and ensuring proper installation for safety and visibility.

Other Glass Replacement: We also handle the replacement of other damaged auto glass, such as side windows, rear windows, and sunroofs.

Insurance Claim Assistance: Dealing with insurance claims can be complex. Gerber Collision & Glass has experience working with various insurance providers and can assist you with the claims process, potentially coordinating directly with your insurance company to streamline the repair process.

Coordination with Dealerships: As indicated in a customer review, for certain repairs, particularly those involving sensors and complex systems, Gerber Collision & Glass may coordinate with dealerships to ensure that these critical components are correctly calibrated and functioning after the collision repair.

Our Features:

Several key features contribute to the service quality at Gerber Collision & Glass in Jamestown:

Professional Management and Staff: Reviews highlight the professionalism and helpfulness of the manager, Mike, and the State Farm estimator, Tyler, who are commended for explaining the repair process thoroughly and providing regular updates.

Quality Workmanship: Customers have reported "amazing work" on their vehicles, indicating a high standard of repair quality and attention to detail.

Thorough Process: While it may take time to complete repairs due to factors like insurance approval and the need for specialized work at dealerships (for sensor calibration, etc.), the thoroughness of the process is seen as a positive aspect, ensuring that all aspects of the repair are correctly addressed.

Regular Communication: The team provides biweekly phone updates regarding the status of repairs, including information about back-ordered parts, keeping customers informed throughout the process.

Clean and Professional Environment: The cleanliness of the shop and the technicians reflects a commitment to professionalism and quality in their operations.

Coordination for Complex Repairs: The willingness to take vehicles to dealerships to ensure the proper functioning of advanced systems like sensors demonstrates a commitment to comprehensive and correct repairs, even if it involves additional steps and time.

Positive Customer Service: Even when customers express frustration due to delays (often outside of Gerber's control, such as insurance approval times), the staff remains wonderful and continues to provide excellent service, as noted in one review.

Promotional Information:

The provided information does not contain specific details about current promotions or special offers at the Gerber Collision & Glass location in Jamestown. However, Gerber Collision & Glass as a larger company may occasionally offer promotions or discounts on their services. These could include:

Seasonal specials on collision repair or auto glass services.

Discounts for specific types of repairs or replacements.

Partnerships with insurance companies that might offer benefits to policyholders using Gerber for repairs.

To find out about any potential promotions or special offers at the Jamestown location, it is recommended to:

Contact Gerber Collision & Glass directly at (716) 488-6120 and inquire about any current specials.

Visit the Gerber Collision & Glass website and look for a location-specific page for Jamestown, NY, where promotions might be listed.

Inquire during the initial estimate process about any available discounts or offers.

Addressing Customer Feedback:

The customer reviews for Gerber Collision & Glass in Jamestown are overwhelmingly positive. Customers praise the professionalism of the staff, particularly the manager and estimator, the quality of the repair work, and the consistent communication throughout the repair process. The cleanliness of the shop is also noted as a positive aspect.

One review highlights the thoroughness of the repair process, even though it might take longer due to factors like insurance approval and the necessity of involving dealerships for specialized sensor calibrations. This indicates a commitment to doing the job right, even if it requires more time. The customer's appreciation for the staff's wonderful service despite their own frustrations with the timeline speaks volumes about the level of customer care provided.

Overall, the feedback suggests that Gerber Collision & Glass in Jamestown is a reliable and customer-focused auto repair station that prioritizes quality workmanship and clear communication, making them a highly recommended choice for collision and glass repairs in the area.

Conclusion:

For residents of Jamestown, NY, seeking a trustworthy and comprehensive auto repair station for collision and glass services, Gerber Collision & Glass at 839 Foote Ave offers a strong option. Their commitment to quality repairs, professional and communicative staff, clean environment, and thorough repair process, including coordination with dealerships for complex issues, ensures that your vehicle is in capable hands. While repair timelines can be influenced by external factors like insurance approvals, Gerber's dedication to doing the job right and keeping customers informed is evident in the positive feedback received. Contact them at (716) 488-6120 to discuss your repair needs and experience their excellent service firsthand.