Gerber Collision & Glass

(61 reviews)

Auto Repair Stations Ohio Cuyahoga County North Olmsted Brookpark Road Extension

Cuyahoga County . Ohio

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+1 440-777-1717
www.gerbercollision.com
26618 Brookpark Rd Ext, North Olmsted, OH 44070, USA

Operating Hours

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 8:00 AM - 5:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday Closed

Sunday Closed

Gerber Collision & Glass Introduce

When it comes to vehicle damage, whether it’s a minor ding or a major collision, finding a reliable and trustworthy auto repair station is paramount. For many local users, **Gerber Collision & Glass** stands out as a prominent and accessible option in the “Auto Repair Stations” category. With a strong presence across the United States, Gerber has established itself as a go-to for a wide array of automotive repair needs, extending far beyond just collision and glass services.

One of the first things you'll notice about Gerber Collision & Glass locations is their commitment to a professional and welcoming **environment**. While the specific layout and design can vary slightly from one facility to another, there's a consistent emphasis on cleanliness, organization, and a customer-centric approach. Expect well-maintained waiting areas, often equipped with comfortable seating and amenities designed to make your experience as pleasant as possible during what can often be a stressful time. The repair bays themselves are typically modern, spacious, and equipped with the necessary tools and technology to handle complex repairs efficiently. The overall atmosphere aims to instill confidence and put customers at ease, demonstrating a commitment to quality and transparency from the moment you walk through the door.

The range of **services** offered by Gerber Collision & Glass is comprehensive, making them a one-stop shop for many vehicle owners. Their core expertise, as the name suggests, lies in **collision repair**. This includes everything from minor cosmetic fixes like **dent and scratch removal** to extensive structural damage repair. They work with a variety of vehicle makes and models, utilizing advanced diagnostic tools to assess damage accurately and restore vehicles to their pre-accident condition. Beyond collision work, **glass repair and replacement** is another key service. This encompasses windshield repair and replacement, as well as side and rear window services, crucial for both safety and vehicle integrity.

However, their offerings extend further. Many Gerber locations provide full-service **auto body repair**, including expert **paint matching and refinishing**. This ensures that any repaired areas seamlessly blend with the vehicle's original finish. Services like **frame straightening**, **unibody repair**, and other structural corrections are also common, all performed by certified technicians. They often handle mechanical repairs associated with collision damage, ensuring all systems are functioning correctly post-repair. Moreover, for those looking to restore older vehicles or enhance their current one, some locations may offer additional services like **vehicle restoration** or custom paint jobs, though their primary focus remains on accident repair.

Several key **features** distinguish Gerber Collision & Glass within the auto repair landscape. A significant advantage is their **nationwide network**. This extensive footprint means that no matter where you are, there's likely a Gerber facility nearby, offering consistent service standards and facilitating insurance claims. Speaking of insurance, Gerber has established relationships with most major insurance carriers, streamlining the claims process for customers. This often translates to direct billing and reduced paperwork, easing the burden during a difficult time. Their technicians are frequently **I-CAR Gold Class certified**, indicating a high level of training and expertise in collision repair best practices. This certification is a testament to their commitment to ongoing education and staying current with the latest repair techniques and vehicle technologies. Furthermore, many Gerber locations offer a **limited lifetime guarantee** on their repairs, providing customers with peace of mind and demonstrating confidence in the quality of their workmanship. Their focus on customer satisfaction is evident in their transparent communication, keeping customers informed throughout the repair process, and often providing updates via text or email.

From a **promotional information** standpoint, Gerber Collision & Glass frequently engages with local communities and offers various incentives to attract and retain customers. While specific promotions can vary by location and time, common examples include free estimates, which allow customers to get a clear understanding of repair costs before committing to any work. They often highlight their ability to work with all insurance companies, emphasizing convenience and minimizing out-of-pocket expenses for customers. Many locations also emphasize their quick turnaround times, understanding that vehicle downtime can be a major inconvenience. Online scheduling and appointment requests are often available, making it easier for customers to book services at their convenience. You might also see promotions related to specific services, such as discounts on windshield replacements or a focus on their paintless dent repair capabilities for minor damage. Their marketing often underscores their commitment to safety, using high-quality parts and adhering to manufacturer specifications to ensure the vehicle is returned in a safe and reliable condition. They leverage their brand recognition as a large, reputable chain to assure customers of a consistent and professional experience, often emphasizing their modern facilities and state-of-the-art equipment. Ultimately, Gerber Collision & Glass positions itself as a reliable, convenient, and high-quality choice for all auto body and glass repair needs, aiming to be the trusted partner for local vehicle owners.

Gerber Collision & Glass Photos

Gerber Collision & Glass Location

Gerber Collision & Glass Customer Reviews

I had a great experience with Gerber Collision. The team was super friendly and kept me updated every step of the way. I was honestly really impressed with how quickly they got everything done—the turnaround time was much faster than I expected. What really stood out to me was the paintwork. My car has a pretty unique color/shimmer, and they matched it perfectly. I couldn’t believe how seamless it looked—it honestly looked just like the original paint. They clearly take a lot of pride in getting the details right. I was also out of the country for three weeks, and they had to hold onto my car for over a week and a half. They stored it securely at no extra charge, which I really appreciated. And when I came to pick it up, not only had they washed the exterior, but I also noticed they cleaned up the inside of the car too—a really thoughtful touch. All in all, I’m really happy with the work they did and how they treated me throughout the process. Definitely recommend this location if you’re looking for quality repairs and a team that goes the extra mile.

May 12, 2025 · Abraham “Abraham”

Weeks after having my truck They still can’t have an answer as to when the truck will be ready, they have been pushing the pick up date as much as they can from Friday to next Friday, and then the next and so on. Yet somehow the person in charge is never at the shop when I call for answers. So I’ll be going tomorrow to get my truck before they keep it for another month. Update: Finally got an answer which is basically the same thing they told me weeks before, they’re just waiting on a quote for the work needed. 3 weeks in and they’re still waiting on a quote!? So if they’re taking this long to simply “get a quote” now imagine how long they’ll take to do the work! Rather move my truck to where it’ll actually be worked on than at a place that will just sit at while my company loses money because they’re waiting for a “quote” I highly suggest you look for another place unless you don’t need your car for the next few months! This place is a perfect example of why we need negative numbers or a 0 star reviews option. The only reason why they are getting 1 star is because I can’t remove it.

May 15, 2025 · Williams Batres- 503 Tekkers

If I could give it 0 stars I would. After waiting 3 weeks to get my car in, they proceeded to increase the estimate twice in 4 weeks. All they did was take the front bumper and headlamps out, yet increased the estimate by $2000 so my insurance company wanted to total it. Never informed me, never communicated any thing unless I called. But the thing that brought me to write this review, to let everyone know not to trust your car here... is that my car was driven 1100 miles in the 4 weeks it was there. It was driven in, yet couldn't get it started when I switched garages for the repair. Over 1100 miles in a month and the car was on empty(it was on 3/4 tank when I dropped it off) and the battery was dead when I decided to change repair facilities and retrieve my car. I called to get answers about the gas and why the car didn't start, not knowing about the mileage, and all I got were lies and blaming the tow truck company. Once I realized about the 1100 miles the next day and I called to talk to the manager, I never received a call back. Dishonest, untrustworthy, slow and shady is all I can say! The photos say it all.

Mar 29, 2024 · Michelle Kamczyc

Gave them my car after a collision. They were several things that needed to be done from bumper. Grill headlight, and in the interior there was damage caused by the impact they only took care of the facial, which was the bumper, the headlight and the grill charge the insurance about $7000. My call was not Completely repaired just took it back this morning because the headlight did not work and he gave me the run around, saying that, I have to go get a diagnostic somewhere else and to take my car to a different shop which made no sense.I brought it To you 4. all repairs that you advertised And now you're telling me to take it to a different shop wvery bad? Unreliable, unreliable ani'm sleeping. Do I have insurance? Escalating it to see what? It's going on and I advise anyone else not to take their car to this place

Jan 02, 2025 · WEFKI MUHAMAD

Gerber Collision by far exceeded my expectations!! I had the best customer service that I haven't seen in quite sometime. They handled and made everything so easy for me as a customer. I've heard nothing but good things about the work that you do and that holds true! Keep doing what your doing!!

Oct 16, 2024 · Liza Gyure