Gerber Collision & Glass

I had an outstanding experience at Garner Collision, especially thanks to Cassandra and Mike Stewart. Cassandra was incredibly professional, sweet, and went above and beyond to make sure I felt taken care of throughout the entire process. Mike was thorough with the repairs on my Tesla, explaining every detail and ensuring everything was done to perfection. They even took the time to arrange my rental car, making the whole experience smooth and stress-free. When I came to pick up my Tesla, they had everything ready, and it was in perfect condition. I highly recommend Garner Collision—an amazing shop with amazing people like Cassandra who truly make a difference!

Nov 02, 2024 · Riyad A. Ghani

I've recently took my vehicle to this shop and I can say enough about the experience. The staff was amazing, I worked with Sam and she was easy to work with and knowledgable. Jerry the front desk person is very pleasant and helpful they truly have done a good job hiring folks who are customer centric. I would most certainly bring my vehicle here if I had to again. They are one of the few body shops that works on Teslas and they do outstanding work and the turn around beat expectations which is rare these days.

Jan 12, 2025 · Jermaine Buckines

We had a horrible experience at this shop. Walker told us it will take 10-12 days for our repairs. We waited 4 weeks before we could drop off the car, then they delayed our repairs and we got our car back after 5 weeks. On pick up we realized our windshield chip wasn’t repaired. Walker blamed that to another company employee and we are now waiting for that to be done. If you can find someone else to fix your job, avoid this place. I will never bring my business here again.

Dec 15, 2024 · Vikas Aggarwal

They repaired a cosmetic dent on the side of my truck bed. The nearest repair assessment was 3 weeks out. Then it took 3-4 weeks to find parts. During the repair, they said that they found a part that was torn and on back-order, and there was no way to see it in the initial assessment (internal to bed, invisible from exterior). This turned my 2-week repair into 5 weeks (they never got the part in those 5 weeks, they welded the tear instead). When I picked it up I noticed I could see the welded tear in my wheel well standing 4 feet away from my truck (see pictures). They had lied that it was impossible to see until after pulling apart my truck. Instead, they had overlooked it. It took another 1.5 weeks to get new bed stickers (needed one on each side, because while under their care a lawn mower shot a rock at one of them, damaging the sticker, but not the bed - why was it outside? How is only sticker damage possible?). I’m very disappointed with my experience here, and I only used this place because the previous experience a few years back was good. I’m just lucky I insisted they try to repair the torn part, because otherwise my truck would still be inoperable sitting outside at Gerber awaiting a part on indefinite back-order and more lawn mower rocks, and they’d still be telling me, “there’s no way we could’ve known that part was broken.”

Sep 29, 2022 · Sam Parham

Like most of these negative reviews, I've had similar issues with Gerber misrepresenting timing, not ordering all the parts, prematurely sending me Car ready text to find out it's actually another few weeks...the list goes on. I've pushed 2 vehicles through their services to have issues both time - things I've looked passed and returned because I like the people I delt with (Walker being one of them), but when the 3rd repair was needed, as of late, they refused business saying they didn't meet my expectations (which is true), so rather than trying to be better communicators and resolving internal business problems- they resort to hiding behind blaming the customer and moving on. In short, they sent a survey to receive feedback, and because the candor wasn't to their liking, they refused business when they had a laundry list of operational and communication issues that ultimately impacted me, my time and my family. Hope this helps save someone some headache, and can't wait for the generic response from them to try and save face. I'll be reaching out to my progressive rep with this feedback as well.

Sep 19, 2024 · Nate

After experiencing collision damage along the left side of my Model 3 I landed on Gerber to complete the repair. The Model 3 has aluminum door panels which makes traditional dent removal very difficult. During my estimate they walked through the repair process (replace door panels, transfer internals, paint match, etc.) and answered all of my questions. Gerber worked with insurance and arranged a rental through Enterprise. After the repair was completed I was able to leave the rental there and drive away in my repaired vehicle. Overall a very painless process. After the repair was completed they detailed the car a bit and then provided care instructions along with having someone walk around the vehicle with me to talk about what was done, how to care for it, etc. My repair timeline: 10/9/22 - Accident 10/10/22 - Estimate Scheduled 11/11/22 - Estimate (~20-30 min visit) 01/28/23 - Drop off for repair 02/6/23 - Repair complete tldr at time of writing: $500 refundable deposit for tesla parts, tesla certified body shop (have software and tooling to complete repairs), longer wait compared to other centers but positive experience nonetheless.

Feb 08, 2023 · Tony Sulfaro