Gene's Auto & Truck

Located at 1721 Fire Ln Dr, Green Bay, WI 54311, USA, Gene's Auto & Truck stands as a dedicated auto repair station committed to serving the local community. This establishment operates within the "Auto Repair Stations" platform category, signifying its core business of providing comprehensive services and goods for the maintenance, diagnosis, and repair of vehicles.

Gene's Auto & Truck has built a reputation over the years, aiming to be a go-to choice for automotive repair and maintenance needs in Green Bay. The shop understands the vital role a reliable vehicle plays in daily life and strives to keep customers' cars and trucks running smoothly and safely. Their team of certified technicians and experienced auto repair specialists is equipped to handle a broad spectrum of automotive concerns, working on both domestic and imported vehicles of various makes and models.

While specific details about the waiting area amenities or overall shop aesthetic are not extensively detailed in available information, reviews suggest that the facilities are generally kept clean. Customers have noted that the amenities are "really clean," indicating a professional and well-maintained environment where vehicle owners can feel comfortable. The focus appears to be on efficiency and functionality, ensuring that the workspace is conducive to performing quality repairs.

The shop is situated in a location that aims for convenience for Green Bay residents, making it accessible for drop-offs and pick-ups. Their operating hours are typically Monday through Thursday from 7:00 AM to 5:00 PM, and Friday from 8:00 AM to 2:00 PM, with Saturday and Sunday being closed. This schedule caters to standard weekday availability, allowing customers to schedule appointments during typical business hours.

As a comprehensive auto repair station, Gene's Auto & Truck provides an extensive array of services designed to address nearly any vehicle issue. Their expertise spans from routine maintenance to more complex diagnostic and repair work. Key services include:

• Inspections: Thorough vehicle inspections to identify potential issues and ensure roadworthiness.
• 4x4 Services: Specialized maintenance and repair for four-wheel-drive vehicles.
• AC Repair: Diagnosis and repair of automotive air conditioning systems to ensure optimal cooling.
• Brakes: Complete brake services, including inspection, repair, and replacement of brake components.
• Car & Truck Care: General maintenance and care for both passenger cars and trucks.
• Domestic Cars & Trucks: Expertise in servicing vehicles manufactured by domestic brands.
• Electrical Services: Troubleshooting and repair of automotive electrical systems.
• Electronic Services: Addressing issues related to a vehicle's intricate electronic components.
• Engine & Transmission: Comprehensive engine diagnostics, repair, and transmission services. This area is a critical component of their offerings, although it's important to note the mixed feedback regarding specific transmission overhaul capabilities.

Their goal is to ensure vehicles are back on the road as quickly and affordably as possible, emphasizing reliable transportation for safety and peace of mind. The team continually strives to stay updated on the latest automotive advancements, with technicians attending training classes to expand their knowledge across various vehicle types.

Gene's Auto & Truck places a strong emphasis on customer satisfaction and building long-term relationships. Many positive customer reviews highlight several key features:

• Customer Friendly and Trustworthy: A recurring theme in positive feedback is the friendly and approachable nature of the staff. Customers frequently mention feeling comfortable and trusting the advice and services provided. One customer stated, "As a woman alone, I feel this is the place I can come to for dependable, friendly, and great auto care. I trust them and trust is a big deal for me."
• Honest and Fair Pricing: Many customers appreciate the honesty and fair pricing at Gene's Auto & Truck, indicating that they do not feel overcharged or recommended unnecessary services. Comments like "They are reasonable, honest, and fix things correctly the first time!" are common.
• Quality Workmanship: The shop is often praised for the quality of their repairs, with vehicles being fixed correctly the first time. Customers have noted that the mechanics go "above and beyond" to pinpoint problems and keep them updated throughout the diagnostic and repair process.
• Quick Service: Efficiency is another feature mentioned, with customers describing the service as "quick" and "speedy as expected."
• Experienced Technicians: The team at Gene's Auto & Truck collectively possesses significant experience in the automotive repair field. This depth of knowledge contributes to their ability to diagnose and fix a wide range of issues.

However, it is important to provide an objective introduction, and the provided reviews offer a mixed perspective. One customer had a negative experience regarding a transmission overhaul, being told over the phone that the service was available only to find out it was not when they brought the vehicle in, incurring an inspection fee. This highlights a potential area where communication or service offerings might need clarification to avoid customer dissatisfaction. While many reviews are overwhelmingly positive, this particular feedback underscores the importance of clear communication about service capabilities and pricing upfront.

Gene's Auto & Truck actively encourages potential customers to visit their shop or call to discuss their vehicle needs. Their primary contact number is (920) 469-0780, also listed as +1 920-469-0780. They emphasize their commitment to finding the best solution for each vehicle, whether it's for general maintenance or specific repairs.

While specific ongoing promotions or discounts are not detailed in the provided information, the overall sentiment from positive reviews suggests that customers perceive their pricing as fair and competitive. The best form of promotion for Gene's Auto & Truck appears to be word-of-mouth and customer testimonials, with many loyal clients having used their services for many years, some even for decades. They strive to build relationships with their clients based on trust and professionalism, which serves as a long-term promotional strategy.

In summary, Gene's Auto & Truck presents itself as a dedicated auto repair station in Green Bay, WI, focusing on comprehensive vehicle care with a strong emphasis on customer trust, honest service, and quality workmanship. While individual experiences may vary, the overarching feedback points to a commitment to reliable repairs and a customer-friendly approach.