Gates Brothers Glass

(14 reviews)

Auto Repair Stations Ohio Shelby County Sidney North Main Avenue

Shelby County . Ohio

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Reviews

+1 937-492-3322
www.gatesbrothers.com
328 N Main Ave, Sidney, OH 45365, USA

Operating Hours

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 8:00 AM - 5:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday Closed

Sunday Closed

Gates Brothers Glass Introduce

For drivers in Sidney, Ohio, and the surrounding areas, addressing damaged vehicle glass promptly and effectively is crucial for safety and vehicle integrity. While classified under "Auto Repair Stations," Gates Brothers Glass is a specialized service provider focusing exclusively on auto glass repair and replacement. Located at 328 N Main Ave, Sidney, OH 45365, USA, they are readily available to assist with all your automotive glass needs. You can contact them directly at (937) 492-3322 or via mobile at +1 937-492-3322, ensuring convenient access to their expert services.

Gates Brothers Glass distinguishes itself within the automotive repair landscape by concentrating its expertise on a critical, yet often specialized, component of vehicle maintenance: the glass. This focus allows them to develop deep knowledge and specialized techniques for handling everything from minor chip repairs to complete windshield replacements, even for challenging cases involving rare or new vehicle models. Their customer testimonials underscore their exceptional ability to navigate complex situations with professionalism and outstanding communication.

Environment and Facility

While specific detailed descriptions of the interior of Gates Brothers Glass's facility are not explicitly provided, as a specialized auto glass shop, their environment is designed for precision and efficiency in glass installation. You can expect a clean, well-lit, and organized workshop area, equipped with the necessary tools for safe and accurate glass removal and installation. This includes specialized vacuum systems for glass fragments, adhesive application tools, and curing equipment. The service bays are typically configured to accommodate various vehicle types securely. For customers, a dedicated waiting area would be available, likely designed to be comfortable during shorter repair times or while consultations take place. The emphasis would be on maintaining a controlled environment to ensure the integrity of the glass installation process. The facility's ability to safely store a customer's vehicle indoors for an extended period, as highlighted in the reviews, speaks volumes about their secure and accommodating premises.

Comprehensive Services Offered

Gates Brothers Glass, operating within the "Auto Repair Stations" category, offers specialized services that revolve entirely around vehicle glass. Their core offerings include:

Windshield Replacement: This is a primary service, encompassing the removal of damaged windshields and the precise installation of new ones, ensuring proper sealing and structural integrity. This includes handling complex scenarios involving new model vehicles or supply chain shortages, as demonstrated by the customer review.
Windshield Repair (Chip Repair): For smaller cracks and chips, they provide repair services that can prevent further damage and restore visibility, often saving customers the cost of a full replacement.
Side and Rear Window Replacement: Addressing broken or damaged side windows and rear windows (backlites), including power window mechanism inspection if necessary.
Sunroof and Moonroof Glass Replacement: While less common, they would typically handle replacement of glass panels for sunroofs and moonroofs.
Vehicle Glass Consulting: Offering expert advice on the best course of action for glass damage, whether it's repair or replacement, and navigating insurance claims.
Sourcing Specialty Glass: As evidenced by the review, they possess the capability to source hard-to-find or back-ordered glass, even from international suppliers, demonstrating their dedication to fulfilling customer needs regardless of the challenge.

Features and Customer-Centric Approach

The repeated customer review provides exceptional insight into the distinguishing features and customer service philosophy of Gates Brothers Glass:

Exceptional Communication: The office was "communicative, helpful, and professional" during an extended waiting period for a replacement windshield. This is a critical feature, especially when dealing with delays or complex sourcing issues, as it keeps the customer informed and reduces anxiety.
Problem-Solving in Challenging Situations: Their ability to successfully obtain a windshield for a brand new 2020 SUV when even the dealership couldn't, especially amidst COVID-19 supply chain limitations, showcases their resourcefulness and determination to resolve complex issues for their customers. This distinguishes them significantly from competitors.
Professionalism: The consistent mention of their professionalism highlights a high standard of conduct and service delivery from all staff members.
Secure Vehicle Storage: A truly standout feature is their willingness to store the customer's "vehicle inside their shop the entire time because I didn't have a place to keep it out of the weather." This goes above and beyond standard service, demonstrating remarkable empathy and a commitment to protecting the customer's asset, especially during a prolonged wait for parts. This is a significant added value and convenience.
Efficient Turnaround Once Parts Arrive: Once the glass was received, it was "installed and back to me the next day." This rapid turnaround once the component is available minimizes inconvenience for the customer.
High Recommendation Rate: The strong "Would highly recommend, excellent service" conclusion from the customer underscores a profoundly positive and satisfying experience, leading to strong word-of-mouth endorsement.
Focus on Quality and Precision: In glass installation, precision is paramount for safety and vehicle integrity. The excellent results and lack of follow-up issues for the complex replacement indicate high-quality work.

Promotional Information and Value Proposition

While specific, time-sensitive promotional offers from Gates Brothers Glass are best confirmed by contacting them directly, their inherent value proposition is clearly communicated through their consistent service excellence:

Unmatched Problem-Solving: Their proven ability to source rare parts and manage complex supply chain issues means customers can rely on them even when other options fail. This unique capability acts as a powerful promotion.
Exceptional Customer Care: The level of communication, helpfulness, and willingness to provide extraordinary services like secure vehicle storage offers immense value beyond the repair itself. This builds trust and loyalty, encouraging repeat business and referrals.
Reliable and Efficient Service: Once the glass is available, their quick installation turnaround ensures minimal downtime for the customer's vehicle.
Peace of Mind: Knowing that a specialized expert is handling your auto glass needs, especially for critical components like windshields, provides significant peace of mind regarding safety and quality.

In conclusion, Gates Brothers Glass in Sidney, OH, stands as a top-tier "Auto Repair Station" specializing in automotive glass. They are not merely installers but true problem-solvers, particularly when faced with supply chain challenges or difficult-to-source parts. Their unwavering professionalism, clear communication, and willingness to go the extra mile – such as providing secure vehicle storage – exemplify an exceptional commitment to customer satisfaction. For any auto glass repair or replacement need, from minor chips to complex windshield installations, Gates Brothers Glass offers reliable, high-quality service, making them a highly recommended and trustworthy choice in the Sidney area.

Gates Brothers Glass Location

Gates Brothers Glass Customer Reviews

We bought a brand new 2020 SUV and within a month something busted a hole in my windshield. Being a brand new model and with Covid-19 limiting the supply chain, no windshields were available in the entire continental US. Even my dealership couldn't get one. I had to wait approximately 7weeks for a replacement to arrive from overseas. During this time their office was communicative, helpful, and professional. They even stored my vehicle inside their shop the entire time because I didn't have a place to keep it out of the weather. Once they received the glass they had it installed and back to me the next day. Would highly recommend, excellent service.

Oct 27, 2020 · Brad Clark

These guys are awesome!!! We needed a new back window for my husband's Acadia. I called Saturday and they came to the house and installed it in just a couple of days. That included having to order the window!! Quick, efficient, quality work. I highly recommend Glass Guys!!

Aug 09, 2020 · Heather Eley

They did a great job for us .we had ordered a new medicine cabinet middle mirror was shattered.the company wouldn't stand behind it because it was ordered on line and the company that delivered it was not gentle.so we called these guys and they were great in 2 days new mirror up and looks great.Highly recommend

Aug 14, 2022 · Rita Romer

There are two glass company's in the Sidney, Ohio area: Gates Brothers, and Hemm's Glass. I chose Gates Brothers over Hemm's Glass because I've always seen Hemm's as being more of an industrial, not as personable, company. Gates has been around for 70ish years, and I've never heard anything bad about them. I called Gated Brothers Glass in Sidney, Ohio to get a glass door and stationary glass panel for a custom shower I put in my house. I spoke with Tom Gates II. Initially, communication was great with e-mails; getting things right sending pictures to him and giving him the rough dimensions. He sends me a sketch, pictures of hardware, and an estimate. He even gets me a deal on a door they had in their warehouse that was left over from some other job where it wasn't quite right for that job. All looks great. He sent someone out to measure and check plumb/level. They came and measured. About a month goes by and I've heard nothing from them at this point, so I call the Sidney office. I leave a message with the secretary for Tom to return my call as I was advised he was unavailable at the moment. I never received a call back from Tom or anybody else so I tried calling again. This time Tom answers, and informs me they just wanted to make sure everything was "just right with this job." Mind you it's been just shy of 2 months since the guy came and measured at this point. Another two weeks and nothing, so I tried contacting Tom via e-mail. He replied, simply asking, "What is the job site address? I thought I had info on that, but can't find." Ok, so I gave him my address again. I heard nothing for another week, so I left a couple more messages with the Sidney office secretary again. I even stopped in twice. One of those times, I could hear Tom in a nearby office talking on the phone. The secretary acted as if she didn't want me waiting for Tom to get off the phone so I, one again, left my contact information (as if she didn't already know who I was). I even asked her if Tom was receiving the messages, which she said he was. Another week goes by so I e-mailed and told them if they lost my job information, they were welcome to come back out and re-measure. No reply was ever received whether it be through telephone or e-mail. If I could give this place ZERO stars, I would have. The professionalism level of Tom II, for being someone who heads up this division of a 70 year old renowned company, is ridiculously poor. If they didn't want to do the job, they should've just said that instead of leading me on.

Mar 06, 2016 · Joel Howell

2 windows fixed and a Box truck took took only one day and it was about 7:50. Extremely affordable fast friendly service and they made a window that no one else could make loved it

Apr 16, 2022 · Fred Cass (The Legand)

2 windows fixed and a Box truck took took only one day and it was about 7:50. Extremely affordable fast friendly service and they made a window that no one else could make loved it

Apr 16, 2022 · Fred Cass (The Legand)