Gates Brothers Glass

- Overview
- Intro
- Photos
- Location
- Reviews
- +1 937-653-7262
- www.gatesbros.com
- 410 Miami St, Urbana, OH 43078, USA
Operating Hours
Gates Brothers Glass Introduce
Gates Brothers Glass is a well-established auto repair service center located in Urbana, Ohio. Known for its reliable and professional approach to vehicle care, the establishment provides a wide range of services to ensure your car remains in top condition. Whether you need routine maintenance or specialized repairs, Gates Brothers Glass is committed to delivering high-quality service with a focus on customer satisfaction.
As an auto repair point of interest, Gates Brothers Glass stands out for its expertise in glass replacement and windshield repair. The facility offers prompt service and uses high-quality materials to ensure your vehicle's safety and functionality. Their skilled technicians are trained to handle all types of auto repairs, making them a trusted name among local drivers.
Located at 410 Miami St, Urbana, OH 43078, Gates Brothers Glass is conveniently situated for residents in the surrounding areas. The establishment operates Monday through Friday from 8:00 AM to 5:00 PM, providing ample opportunities for customers to drop off their vehicles or get their cars repaired without any hassle.
- Comprehensive Services: Gates Brothers Glass offers a variety of auto repair services, including glass replacement, windshield repair, and general maintenance. Their team ensures that your vehicle is repaired efficiently and correctly.
- Customer-Friendly Environment: The facility is designed to be customer-friendly, with a focus on transparency and excellent communication. Customers can expect a clean and welcoming environment while their vehicles are being serviced.
- Promotional Information: Gates Brothers Glass frequently offers promotions and discounts to its customers, ensuring that high-quality auto repair services remain affordable. Stay tuned for special deals during holidays or community events!
Customer Feedback:
- "I highly recommend Gates Brothers Glass! After a competitor let me down, they stepped in and got my car's glass repaired quickly. The service was excellent, and the technician (Matt) was friendly and professional." - Satisfied Customer
- "My experience at Gates Brothers Glass was unfortunately not positive. The staff was unprofessional, and the repair took longer than expected without proper communication. I would not recommend them for future services." - Dissatisfied Customer
Gates Brothers Glass is more than just an auto repair shop; it's a trusted partner in maintaining your vehicle's safety and performance. With their expertise in glass repair and commitment to customer satisfaction, they aim to provide reliable solutions for all your automotive needs.
Gates Brothers Glass Photos
Gates Brothers Glass Location
Gates Brothers Glass Customer Reviews
I had an appointment at 8:30 am on a Monday. Scheduled a week out. Got in on time, was told it would be a few hours. I said no problem. Walked home, didn’t hear anything all morning. At about 1:00 pm (5.5 hours later) I called to check on the vehicle. I politely explained that I had dropped it off quite a while ago and I needed to pick it up soon if it wasn’t done, because I had things to do. The receptionist was very short with me and told me she would check on it and call me back. Miraculously, about 10 minutes later she calls me back to say my vehicle is ready. When I get there, I go in to get my keys and sign, the lady is again very rude with me. I go out and get in my car and then the key, and my car doesn’t start. It takes several turns to get it running. My car has almost never had an issue starting. And it certainly had no problem starting right before I dropped it off. I would highly recommend you do not use this place. They were, in my opinion, very unprofessional and took way longer than was appropriate with no communication to their customer. I also have a strong suspicion that whoever moved my car to work on it flooded the engine when trying to start it, causing my problems with it starting.
Jul 24, 2023 · Isaac Yeargan
I called Gates Brothers on a Friday morning after a competitor had suddenly dropped out on me and said they couldn't get my car's glass in for another week (they said none of their local suppliers had it, despite me giving them a week's notice to get it in). These guys got the glass for my car in one day and then had it installed by the next Monday while I was at work (they came down the street to my work in Urbana for no extra charge). My window looks great, and the guy (Matt I believe was his name) who installed it was friendly and professional. Extremely happy with their service and with the reasonable price.
Mar 26, 2018 · Andrew Sanford
I won't review there service because I haven't used there service but I'm seriously unimpressed by the poor representation by your employee as I witnessed one sitting in one of your vans out front of your Urbana location cursing and yelling at someone drivi g by that he was apparently annoyed with. It is very important to understand that you are a living testimonial to the quality of your business when you are in uniform and in a work vehicle. Very disappointed in what I saw and heard.
Sep 21, 2018 · Roger Hayes
Was not at all satisfied with the customer service of this business. Work was delayed two months. They forgot about us. Were rude. Made comments regarding being inconvenienced by my husband's inability to answer the door or phone. My husband has ALS. Never sent a bill or receipt for deposit, but called demanding payment for service.
Aug 25, 2016 · Stacey Snyder
Great customer service and had my windshield fixed in a couple hours.
Dec 19, 2023 · Julie Fannin
As much as I wanted to shop locally in #UrbanaOhio (they are literally 2 doors up from my office) they were twice as much as a company in Dayton. #SelfHelpOils #ShopUrbana #ShopUrbanaOhio #WeShopLocal #WeSpendLocal
Mar 03, 2021 · Laura (Self Help Oils)
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