Fox Motors Collision Center - Farmington Hills

(35 reviews)

Auto Repair StationsMichiganOakland CountyFarmington HillsHathaway Street

Oakland County . Michigan

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  • +1 248-473-8100
  • www.foxbuickgmc.com
  • 24631 Hathaway St, Farmington Hills, MI 48335, USA

Operating Hours

Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed

Fox Motors Collision Center - Farmington Hills Introduce

For residents of Farmington Hills, Michigan, and the surrounding Metro Detroit area seeking top-tier auto body and collision repair services, Fox Motors Collision Center - Farmington Hills stands as a reliable and comprehensive solution. As a distinguished "Auto Repair Station" within the Fox Motors network, this center is dedicated to providing exceptional craftsmanship, outstanding customer service, and efficient turnaround times for vehicles of all makes and models.

Environment: A Professional and Welcoming Setting

Fox Motors Collision Center - Farmington Hills operates with a commitment to providing a clean, organized, and professional environment for its customers. While specific details about the waiting area amenities are not extensively publicized, the overall impression conveyed by Fox Motors' broader operations suggests a customer-centric approach. It is common for such reputable establishments to offer amenities like complimentary drinks, free Wi-Fi, and comfortable seating to ensure a pleasant experience for those waiting for their vehicle or discussing repair needs. The facility is equipped with modern tools and technology, reflecting a dedication to staying current with industry advancements and providing high-quality repairs. The focus is on creating an atmosphere of trust and transparency, where customers feel confident that their vehicle is in capable hands.

Services: Comprehensive Collision and Auto Body Solutions

Fox Motors Collision Center - Farmington Hills specializes in a wide array of collision and auto body services designed to restore vehicles to their pre-accident condition, both aesthetically and structurally. Their expertise extends beyond simple dent removal to address more complex damage. Key services offered include:

  • Collision Repair: From minor fender benders to significant accident damage, the center handles all aspects of collision repair, ensuring structural integrity and safety are fully restored.

  • Structural & Frame Repair: Utilizing advanced equipment, their technicians are skilled in unibody and full frame repairs, crucial for maintaining the vehicle's original specifications and handling characteristics.

  • Factory Finish Color Matching: A critical component of any aesthetic repair, the center employs precise color matching techniques to ensure that new paint blends seamlessly with the existing finish, often using water-based paints for an environmentally conscious approach.

  • Dent Removal Service: This includes traditional dent repair and paintless dent removal (PDR) for smaller, non-creased dents, preserving the original paintwork.

  • Collision-Related Mechanical Repairs: Beyond bodywork, they also address mechanical issues that arise from collisions, ensuring all affected systems are functioning correctly.

  • Windshield Replacement & Chip Repair: Essential for safety and visibility, they offer professional windshield services.

  • Wheel Reconditioning: Repairing damaged wheels to restore their appearance and functionality.

  • Headlight Restoration: Improving visibility and the aesthetic appeal of aged or cloudy headlights.

  • Welding (I-Car Certified): Technicians are I-Car certified, indicating a high level of training and proficiency in collision repair techniques, including welding.

  • Aluminum Repairs: With the increasing use of aluminum in vehicle construction, the center is equipped to handle specialized aluminum repair processes.

  • Full Detailing Services: Beyond accident repair, they can also provide comprehensive detailing to refresh a vehicle's appearance.

While the primary focus is on collision repair, Fox Motors as a larger entity also offers routine maintenance and minor repairs through their service centers, such as oil changes, brake services, and tire rotations. However, the Farmington Hills location specifically emphasizes its collision and body shop expertise.

Features: Expertise, Technology, and Customer Focus

Several features distinguish Fox Motors Collision Center - Farmington Hills as a preferred choice for local users:

  • Expert Technicians and Advisors: The center prides itself on its team of highly skilled and certified technicians and knowledgeable service advisors. Their expertise ensures that repairs are performed to the highest standards, and customers receive clear, professional guidance throughout the repair process.

  • State-of-the-Art Technology: Equipped with the latest collision repair technology and diagnostic tools, the center can accurately assess damage and perform precise repairs, even on newer, more complex vehicle designs.

  • Assistance with Insurance Claims: Navigating insurance claims after an accident can be daunting. Fox Motors Collision Center provides assistance with insurance claims, streamlining the process for their customers and working directly with most insurance providers.

  • Free Estimates: They offer free estimates on any make or model, allowing customers to understand the scope and cost of repairs upfront without obligation.

  • Courtesy Shuttle Service: To minimize inconvenience for customers, a complimentary shuttle service is often available, ensuring transportation while their vehicle is being serviced.

  • Commitment to Quality: Fox Motors places a strong emphasis on "Superior Workmanship, Excellent Customer Service and On-time delivery," aiming to make the repair process as simple and stress-free as possible.

  • Part of a Larger Network: Being part of the Fox Motors group, which operates multiple collision centers across Michigan, provides a broader resource and consistent standard of quality across its locations.

  • Sustainability Efforts: Fox Motors is noted for its dedication to sustainability, utilizing energy-efficient equipment and water-based paints in its collision centers, demonstrating an environmentally responsible approach to repairs.

Promotional Information: Value and Convenience

While specific ongoing promotions for the Farmington Hills collision center may vary, Fox Motors generally emphasizes value and convenience for its customers. Key promotional aspects include:

  • Competitive Pricing: The center aims to offer fair pricing for its work, striving to keep costs at or below quoted estimates.

  • Acceptance of Most Insurance Claims: This simplifies the financial aspect for customers, as the center directly coordinates with a wide range of insurance companies.

  • Focus on Efficiency: A commitment to timely repairs ensures that customers are without their vehicles for the shortest possible duration, a significant convenience factor.

  • Customer-Centric Approach: The emphasis on excellent customer service, free estimates, and shuttle service serves as a continuous form of promotion, building trust and repeat business through positive experiences.

  • Online Tools and Scheduling: While primarily for sales and service appointments, the Fox Motors network often provides online tools for requesting quotes or scheduling services, enhancing accessibility for customers.

In summary, Fox Motors Collision Center - Farmington Hills is a reputable and well-equipped "Auto Repair Station" that provides comprehensive collision and auto body services. With a focus on superior workmanship, advanced technology, and a customer-first approach, it aims to deliver efficient, high-quality repairs that restore vehicles to their optimal condition, making it a reliable choice for vehicle owners in the Farmington Hills area.

Fox Motors Collision Center - Farmington Hills Location

Fox Motors Collision Center - Farmington Hills Customer Reviews

My experience with this collision shop has been nothing short of difficult and underwhelming and my vehicle is still there. I can only hope that the repairs are done correctly and with fidelity. I began calling shortly after the holiday season for updates each time I called. I was told my vehicle needed a different part which was on backorder. I began to inquire why, and how they did not know what parts were needed when they originally took the vehicle apart, I never received A response that made sense as I begin to explain my rental coverage was coming to an end. The representatives became quite testy with me telling me that I could have driven my car until all the parts came in, and then they could have made the repairs which clearly is the furthest thing from the truth because every time I call for an update I’m told they had to order another part that claimed they did not know That they needed it! Now my rental coverage has ended. My vehicle is still not ready. I was given an option for them to make the final repair by using makeshift products so that they could return my vehicle to which I responded. Absolutely not. I’m sure you charge my insurance company for a new product And I am concerned about the integrity of something that he would fabricate just to get my vehicle back to me I would never use this collision shop again.

Jan 17, 2025 · Kera Carter

I’m not usually one to leave bad reviews because I know that things happen in business and people, including myself, make mistakes. However, I feel my experience here was excessive. When I initially got the phone call that the parts were in for my vehicle repair, we discussed when I could bring it in. It was a Thursday and I said when is the soonest I could drop it off? She said how about Monday? I said perfect. I get there Monday to drop off my vehicle and I had been scheduled for Monday a month from then. No admitting it was their mistake, but still said I could leave it that day so ok, no big deal I guess. I’m unsure of what would’ve happened if they’d been booked. A week and a half later I get my vehicle back. I notice later that day that the emblem on my door that was replaced was missing a letter. Ok, still not a big deal I guess and I called and they ordered a new one. Before I took it back for that I noticed that there was a coat of glitter paint (the top coat of the vehicle color) covering my entire windshield. So I called back and they said they would take care of it when I brought it in for the emblem. So I take it in and they fix the emblem and the windshield. I couldn’t tell how well the windshield was because I can only see the millions of glitter specks when the sun is shining and it was cloudy and raining. The next day the sun comes out and my windshield looked exactly the same as it had before. Glitter paint across the entire thing. I understand a little over spray, but there’s no way my windshield was covered at all when this coat of paint was applied because there’s not a single spot missing the glitter paint. Extremely carelessly done. So now I have to call and take my vehicle back for a 3rd time. Take time out of my work day again. So I go back today. I show them the video of all the glitter shining in the sun across my entire windshield. He takes it back. Comes back and says I’m all good and felt the need to throw in “some of it is some chips in the glass.” Trying to insult my intelligence as if I can’t tell the difference in a few chips and thousands of specks of glitter everywhere. I leave and turn towards the sun and, while there’s less, there is still glitter paint across my windshield. I’m now having to take it somewhere else and pay someone else to take care of this for me because I can’t keep wasting my time taking it back there. Save yourself the hassle and choose a different shop. The video is after the first time they “fixed it”. The picture is after the second time.

May 01, 2024 · Heather M

Absolutely FANTASTIC customer service from Hannah and the entire team! She communicated with me so well, every step through my claim! Worked with my insurance, got the parts in quickly. FIVE STAR rating! They will take care of you!

May 03, 2024 · Julie Spangler

Way to go Sellers Collision Center! We had such a magnificent experience with this collision center. Upon purchasing our car, it required a minor paint/dent repair. Our car was fixed extremely fast (even before the anticipated due date!) and the professionals at Sellers Collision Center were second to none! This will be our go to repair shop moving forward. I recommend them to you without hesitation!

Aug 25, 2022 · Andrea Mannino

A little over 2 weeks ago I stopped into Fox Collison Center to get an estimate for a ding in my hood. Mind you, I called ahead and the nice receptionist told me to come in, no appointment needed. Once I arrived and entered the facility I was not greeted even though there was an employee sitting at his desk on the right hand side that faces the entrance. He totally ignored me. I stood there several minutes (checking my watch off & on) before he muttered out, "Someone will be with you shortly." never glancing up from his work station. VERY RUDE! Finally the receptionist comes out from what looked like the restroom to the left of the entrance. She was nice and friendly. She went to tell another employee located to the left of the entrance in the back behind a partial wall I needed assistance. It took him several minutes to come out as well. Mind you no other customers are in this office. At any rate, he finally came out, we walked outside to the vehicle looked at and discussed the ding. He took some photos, my email and claimed he'd send me a quote via my email address. LIES! LIES! LIES! It has been well over 2 weeks now and I have heard nothing. I chose this business as a possible option because of location convenience but mainly because my husband and I have had great experiences under the former owners Seller's Buick/GMC (including car purchase, service, pickup and drop service as well as the body shop). I am very disappointed in the poor customer service I recently received under the new owners Fox. I ended up driving down Grand River to another establishment and received IMMEDIATE A1 customer service. I hope this review garners better customer service training for Fox's employees.

Jun 11, 2023 · AuStina Murphy