Fordham Toyota Service & Toyota Parts

This was my first visit to this center, and I was really happy with the service. Great and expedient service! My service advisor Jonathan Ferruzola was awesome. They even sent a detailed inspection video with the target and where the components were (like tire tread depth and brake depth.) Really cool, and I've never gotten that at any Toyota Service Center I've taken my car to. The staff was great as well. Very friendly and helpful.

Jan 12, 2025 · cateran1515

I just purchased a 2025 Grand Highlander from Fordham Toyota. The transaction was smooth and the team was very helpful. Luis, the sales representative, was always responsive and demonstrated wealth of knowledge in the process. Management was engaged and fair. dealer fees are the lowest I have seen!! I recommend this dealership to Toyota buyers.

Feb 13, 2025 · Gus Abed

Here’s a review for a bad experience with Toyota Oil Services: I had an extremely disappointing experience with Toyota Oil Services. The service was slow, and the staff seemed disorganized and unprofessional. I had to wait longer than expected, and when my vehicle was finally ready, I noticed some issues with the oil change that weren’t addressed properly. Communication was poor, and I didn’t feel valued as a customer. I expected better from a reputable brand like Toyota. I won’t be returning and do not recommend this service to others.

Sep 27, 2024 · ansel martinez

Thanks to my sales person, Angel Morel, who helped me to get this deal done without drama.

Feb 13, 2025 · Aldo Sampieri

This is the first time this has happened. My appointment was at 11:30. I arrived at 11:15 and waited 15 minutes behind other cars just to get into the building. I was only getting an oil change and tire rotation. My wait turned into 4 hours. They over booked customers. There were 2 rows of cars waiting for service. Why would they do that? What's the purpose of an appointment? This is not an oversight because they have to call customers to confirm. They didn't start service on my car until after 2:00. This is Totally Unacceptable! So, a couple of days after this incident. A Toyota employee called me about the service I received that day. He was very apologetic and even offered to give me the next oil change free of charge. That was very nice of him.

Jan 29, 2025 · Sandra Ellis

Jonathan F. and the team here at Fordham Toyota made my first service experience seamless. Their wait Times were accurate, inspections detailed and accurate. I will definitely be back here for my next service! Thank you all!

Mar 26, 2025 · Adrian Alvarez

Janill is absolutely fantastic. She did so amazing in helping me through my process of getting my car looked at. It’s always welcoming with her and I highly recommend her to anyone who needs help with their vehicle

May 14, 2025 · Kenneth Pabon

It is really sad how Toyota Service treats or better in words accommodates the customers in Harlem. First of all the wait time is ridiculous for a simple service. The waiting area is disgusting. There is no coffee, and if there is, it is not the k-cups. The coffee is one bit container you can pour yourself from but mind you there are no cups. No water, no sugar or creamer. They treat the customers in Harlem like trash! I leased my car in Jersey and wow what a difference your location makes. Please do better. We all pay for lease or to get a service and we should all be accommodated equally.

May 10, 2025 · Lorena B

My first time visiting this location and I must say. It was an amazing experience. The rep Raybel Valentin cared about my car’s maintenance and my safety he explain everything thoroughly the level of transparency was great. Everything was taken care of in a timely manner.

Apr 26, 2025 · Yahira Tamayo

Great people, great service. Mateo broke everything down nicely. She was awesome., the last lady before leaving (sorry didn’t get her name). She was nice. Even the huge puppy in the waiting room was awesome. lol

May 01, 2025 · Daniel Mateo