Ford Service Center

This place is AWFUL don’t take your car here , it gouges its customers and should be ashamed for what they do, check engine light was on for my vehicle being that I have warranty, and concerned I brought it here made appointment for 2pm was on time received a call from Sam at 3:18pm that my gas cap was loose and losing air that’s what triggered check engine light and that I would be charged $195 dollars for mechanics time and diagnostics, I’m all for paying for service but $195 to hook up car to computer that gives back info in a few minutes is absolutely gouging, I won’t be back for service there and I don’t think you should either, Sam was professional but his employers don’t care about customers just care about making as much as possible off people. Total rip off.

Jan 09, 2025 · Hikmat Masood

I recently experienced a blowout on the way to River Grove and was barely able to get the car to Willow Brook Ford's service department. The agency courteously and expertly replaced the tire. Diana was marvelous in her help, and I am forever appreciative of her and Willow Brook Ford for resolving my road hazard catastrophe. I recommend their effective service without hesitation.

Jun 11, 2024 · Dr. Greg Grove

We had a wonderful experience with Willowbrook Ford Body Shop when we took our car to be repaired following a car accident. They worked with our insurance company and were in communication with us throughout the process. Our car repair was completed early too. Their team was friendly and professional. We will definitely be back for our auto body service and highly recommend!

Apr 11, 2024 · Jackie

My vehicle was in for a recall, once the work was completed for the recall I have had more issues, they continue to blame other parts under warranty but after replacing them and still costing me money the problem still persists. This place has no clue how to troubleshoot or verify their work has resolved the problem it was brought in for.

Apr 23, 2024 · Ryan Feeney

My vehicle was in for a recall, once the work was completed for the recall I have had more issues, they continue to blame other parts under warranty but after replacing them and still costing me money the problem still persists. This place has no clue how to troubleshoot or verify their work has resolved the problem it was brought in for.

Apr 23, 2024 · Ryan Feeney

Dropped my vehicle off, 4 days pass I don't hear a single word. I call just to get an update on progress and nobody could give me one. They legit kept pulling the, "hold on one second and I'll transfer you". 6 times I was passed off and hung up on! Then, when I was finally able to get ahold of someone the service advisor Brandon straight up lied to me! He said they're just waiting to hear back whether the warranty would cover the service. I spoke to the warranty group right after and the stated they never recieved a call or a claim from the dealership. Turns out 4 days in and they did not touch my vehicle, same exact mileage. 100% lazy and incompetent. I can't forget to mention, it has been impossible to speak to a manager throughout this whole ordeal so I'm convinced there isn't any management or anyone running anything over there. The most unprofessional place I've ever seen in my life.

May 25, 2021 · Ryan Andersen

Dropped my vehicle off, 4 days pass I don't hear a single word. I call just to get an update on progress and nobody could give me one. They legit kept pulling the, "hold on one second and I'll transfer you". 6 times I was passed off and hung up on! Then, when I was finally able to get ahold of someone the service advisor Brandon straight up lied to me! He said they're just waiting to hear back whether the warranty would cover the service. I spoke to the warranty group right after and the stated they never recieved a call or a claim from the dealership. Turns out 4 days in and they did not touch my vehicle, same exact mileage. 100% lazy and incompetent. I can't forget to mention, it has been impossible to speak to a manager throughout this whole ordeal so I'm convinced there isn't any management or anyone running anything over there. The most unprofessional place I've ever seen in my life.

May 25, 2021 · Ryan Andersen