Ford Parts

The entity listed as "Ford Parts" at 8416 Sharon-Mercer Rd, Mercer, PA 16137, USA, is not a standalone auto parts store, but rather the dedicated parts department of a full-service Ford dealership, known as Bill McCandless Ford. Operating within the comprehensive "Auto Repair Stations" category, this dealership provides a wide array of automotive services, which naturally includes the sale of genuine Ford parts. This integrated approach means customers can not only purchase parts but also have them professionally installed by factory-trained technicians. The phone number for Bill McCandless Ford, including its parts department, is (724) 662-3730 or +1 724-662-3730.

As a prominent Ford dealership, Bill McCandless Ford typically offers a clean, well-organized, and modern environment designed for customer comfort and efficient service. The facility at 8416 Sharon-Mercer Rd would include a spacious showroom for new and used vehicles, a dedicated service center with multiple bays for repairs and maintenance, and a well-stocked parts department. The parts counter is usually clearly marked, with knowledgeable staff available to assist customers in identifying and purchasing the correct components. Waiting areas for service customers are standard, often featuring amenities such as comfortable seating, Wi-Fi, and potentially refreshments. The overall atmosphere aims to be professional and customer-friendly, reflecting the brand image of a large automotive dealership.

The "Ford Parts" department at Bill McCandless Ford is an integral part of their broader "Auto Repair Station" services. Their primary function is to provide genuine Ford, Motorcraft, and Omnicraft parts, which are designed to meet the exact specifications of Ford vehicles. Beyond just selling parts, the dealership offers a comprehensive suite of automotive services, making it a one-stop shop for Ford owners. These services include:

• Genuine Ford Parts Sales: This is the core offering of the parts department, providing OEM (Original Equipment Manufacturer) parts that ensure proper fit, performance, and longevity for Ford vehicles. This includes everything from engine components and brake parts to filters, belts, hoses, and exterior/interior accessories.
• Factory-Trained Technicians: The dealership employs certified Ford technicians who are experts in diagnosing and repairing Ford vehicles. They use specialized tools and procedures to ensure repairs are done correctly.
• Routine Maintenance: This covers essential services like oil changes (including The Works package which often includes tire rotation and fluid top-offs), tire rotations, fluid checks and flushes, and filter replacements (air, cabin, fuel).
• Tire Services: Sale and installation of new tires, tire balancing, rotation, and repair. They often carry a wide range of major tire brands.
• Brake Services: Comprehensive brake inspections, pad and rotor replacement, and brake system repairs.
• Battery Services: Testing, sales, and installation of genuine Ford and Motorcraft batteries.
• Diagnostic Services: Advanced computer diagnostics to identify and resolve issues indicated by warning lights or performance problems.
• Warranty Work: As an authorized Ford dealership, they handle warranty repairs for eligible Ford vehicles.
• Collision Repair Coordination: While they focus on mechanical and parts, dealerships often work in conjunction with certified body shops for collision repairs, ensuring genuine parts are used for the restoration.
• Vehicle Inspections: Including state inspections and multi-point inspections to identify potential issues before they become major problems.

The ability to purchase parts directly from the dealership and have them installed by trained professionals ensures that repairs are performed using the correct components and expertise, maintaining the vehicle's integrity and value.

Customer reviews for Bill McCandless Ford provide a mixed but generally positive picture of the customer experience, especially concerning service and parts. Positive feedback highlights:

• Professional and Polite Staff: Numerous reviews commend the staff for being "very polite," "friendly," "respectable," and taking "time to answer every question." This suggests a strong emphasis on customer service and clear communication.
• Timely and Efficient Service: Customers appreciate getting their vehicles "right in," "in a timely and very fair manner," and with "super quick service." The service department is noted for not overbooking appointments, allowing for reasonable wait times.
• Quality of Repair: Several reviews praise the "quality of repair," with one stating their car "looked like a new car when I picked it up." The use of OEM Ford parts contributes to this quality.
• Knowledgeable Staff: Customers found the staff "very knowledgeable" and appreciated explanations of repairs. The service manager, Joe Hicklan, was specifically mentioned as "phenomenal" and "very respectable and knowledgeable."
• Convenience: The availability of pick-up and drop-off service, as well as providing rental vehicles when needed, contributes to a convenient customer experience.
• Well-Stocked Parts Department: One review specifically mentioned that the "well stocked parts department" contributed to prompt service, enabling quick repairs for Thanksgiving travel.

However, there are some negative reviews that potential customers should be aware of:

• Potential for Overcharging/Misdiagnosis: One significant negative review describes an attempt to charge over $1400 for a control arm replacement that a trusted mechanic later confirmed was not even bad, and the repair cost significantly less elsewhere. This raises concerns about transparency and diagnostic integrity in some instances. The dealership reportedly attributed the high price to a "computer glitch," which the customer found unbelievable.
• Customer Service Issues: Another review describes a prolonged repair time (3.5 months for an engine replacement) due to staff vacations and a general lack of recommendation. A different review detailed a frustrating experience where staff ignored a customer with cash in hand for over 10 minutes, indicating poor front-desk customer service in that instance.

These varied experiences suggest that while Bill McCandless Ford strives for a positive customer experience, there can be inconsistencies. The parts department, however, seems to be a strong point, facilitating quick and effective repairs when properly utilized by the service team.

Bill McCandless Ford, as a full-service dealership, frequently offers a range of promotions, including those related to parts and service. These can typically be found on their official website under a "Specials" or "Service & Parts Specials" section. Common promotions include:

• Parts Specials: Discounts or rebates on genuine Ford, Motorcraft, or Omnicraft parts.
• Tire Rebates: Offers like rebates (e.g., up to $130) or FordPass® Rewards bonus points (e.g., up to 28,000 points) on the purchase of four select tires from major brands like Goodyear, Michelin, Continental, etc. These promotions often have specific validity periods and submission requirements.
• Service Specials: Discounts on common services such as oil changes (e.g., "The Works" package), brake services, battery checks, and multi-point inspections.
• FordPass Rewards: Customers can earn and redeem points on service and parts purchases. This loyalty program incentivizes repeat business and provides monetary value for services rendered.
• Seasonal Maintenance Offers: Promotions tailored to specific seasons, such as winter or summer check-ups, which often include discounts on relevant parts and services.

Customers are encouraged to visit the Bill McCandless Ford website or contact the dealership directly at (724) 662-3730 to inquire about current promotions and specials on parts and service. These offers are regularly updated and can provide significant savings on vehicle maintenance and repair needs.