Five Star Car Wash & Oil Change

Five Star Car Wash & Oil Change, located at 707 Conover Blvd W, Conover, NC 28613, USA, aims to serve the local community with essential vehicle maintenance and cleaning services. You can reach them by phone at (828) 464-3838 or mobile at +1 828-464-3838.

As an establishment within the Auto Repair Stations category, Five Star Car Wash & Oil Change endeavors to provide a dual offering: comprehensive car washing services and vital oil change and maintenance solutions. This combination is designed to offer convenience for customers looking to address both the aesthetic and mechanical needs of their vehicles in a single location.

While specific details about the interior waiting areas or the overall layout of Five Star Car Wash & Oil Change are not extensively available online, facilities of this nature typically feature a drive-through car wash tunnel for automated cleaning, along with dedicated bays or service areas for oil changes and other light maintenance tasks. These stations are generally designed for efficiency, allowing customers to move through the car wash process quickly and then proceed to the service bay if needed. The exterior likely provides clear signage and designated lanes for different services to guide customers efficiently. For the oil change side, customers can usually expect a service bay where their vehicle can be lifted for quick access to the undercarriage, and a small waiting area might be available for those who choose to wait on-site during the service.

The core services offered by Five Star Car Wash & Oil Change, as indicated by its name and category, include:

• Car Washing: This typically ranges from basic exterior washes to more premium packages that may include undercarriage washes, wax applications, tire shining, and sometimes even interior vacuuming. The aim is to provide a quick and effective way for customers to keep their vehicles clean and presentable.
• Oil Changes: This is a fundamental vehicle maintenance service. Five Star offers oil changes, which are crucial for the longevity and performance of a vehicle's engine. This service generally involves draining the old engine oil, replacing it with new oil, and changing the oil filter. Depending on the type of oil used (conventional, synthetic blend, or full synthetic), the pricing and service intervals can vary.
• Additional Maintenance (Implied): While not explicitly detailed, many oil change service centers often offer supplementary services during an oil change visit, such as checking and topping off other fluids (windshield washer fluid, power steering fluid, brake fluid), inspecting belts and hoses, checking tire pressure, and examining air filters (engine and cabin air filters). These services are typically offered as part of a routine maintenance check to ensure the vehicle is in good working order.

One of the primary features of a combined car wash and oil change facility like Five Star is convenience. The ability to get two common vehicle care tasks done at one location can be a significant time-saver for busy individuals. This integrated approach allows for a streamlined experience, potentially reducing the need for multiple trips to different service providers.

Based on readily available customer reviews, it appears that Five Star Car Wash & Oil Change has undergone a change in ownership, with Valvoline now managing the operations. This transition seems to have impacted customer perceptions, particularly regarding pricing and service transparency for the oil change aspect.

• One customer noted a high price for a synthetic oil change and reported that the oil change meter was not reset, and a new sticker was placed over an old one. This suggests a potential area for improvement in attention to detail and customer service post-service.
• Another long-time customer expressed significant concern about increased pricing for an oil change and a cabin air filter change under the new Valvoline ownership. They specifically mentioned a charge for labor that was not previously applied and a lack of price transparency until after the service was completed. This indicates a shift in pricing strategy and potentially customer communication that has led to dissatisfaction among some patrons.
• Despite concerns about the oil change service, at least one review positively highlighted the car wash side of the business, indicating that the car wash services themselves are generally well-regarded.

For potential new customers, it would be advisable to inquire about current pricing for services, especially oil changes, and confirm what is included before proceeding. Understanding the new ownership's pricing structure and any associated labor charges upfront can help manage expectations. While the car wash appears to maintain a good standard, the oil change services under the new management seem to have generated some customer feedback related to cost and transparency. As with any service provider, it's always recommended to directly contact the establishment for the most current information on services, pricing, and any ongoing promotions.